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Decide first\nwith [Void, refund, revalidation or reissue — which one this case needs](\u002Famadeus-guide\u002Fvoid-refund-or-reissue) — void the same day, otherwise refund or keep the value.\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `XE4` | Cancels element 4 (a segment is cancelled with the airline). | The standard cancel. |\n| 2 | `XE5,7-11` | Cancels several elements. | |\n| 3 | `XI` | Cancels the whole itinerary. | The trip is off. |\n| 4 | `SX` · `SX\u002FS3` | Cancels all seat requests · those of segment 3. | Seats only. |\n| 5 | `DL\u002F2` | Removes segment 2 that carries a negative airline answer (UN, UC, NO). | Clean up refused segments. |\n| 6 | `DL4` | Deletes element 4 (e.g. an auxiliary segment). | Remove without cancelling anything with an airline. |\n| 7 | `RF` + name, `ER` | Saves the cancellation. | Only now is it sent to the airline. |\n\n## Check it worked\n`RTA` no longer shows the segment; `RH` shows it cancelled with your RF.\n\n## Traps\n- **Cancelling seats does not refund money.** A ticketed booking needs a void or refund in addition\n  (and your agency's own records updated).\n- Cancel what you do not need **before** the flight: an unused seat left booked becomes a no-show,\n  which can make the rest of the ticket unusable and cost fees.\n- `XI` on a PNR you only wanted to change is a common mistake — `IR` undoes it if you have not ended.",[20,23,26,29],{"slug":21,"question":22},"change-pnr-element","How do I change an element of an Amadeus PNR?",{"slug":24,"question":25},"void-refund-or-reissue","Void, refund or reissue in Amadeus: which one?",{"slug":27,"question":28},"void-ticket","How do I void a ticket in Amadeus?",{"slug":30,"question":31},"refund-ticket","How do I refund a ticket in Amadeus?",[33],{"path":34,"title":35,"description":36,"date":37,"image":38,"imageAlt":38,"draft":39},"\u002Fblog\u002Famadeus-training-with-ai","Amadeus training with AI: onboarding and support for agents","GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. 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