[{"data":1,"prerenderedAt":234},["ShallowReactive",2],{"guide-amadeus-eticket-history":3,"related-\u002Fblog\u002Famadeus-training-with-ai":25,"mdc--dtrltt-key":33},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":13,"body":14,"related":15},"ticketing.etr-history","eticket-history","How do I see the history of an e-ticket in Amadeus (TWH)?","Open the ticket with TWD (or TWD\u002FTKT and the number), then TWH lists every status change with its date and origin. TWD\u002FO* opens the old ticket of an exchange. Changes to the booking itself are in the PNR history (RH).","E-ticket history (TWH)","intermediate",[11,12],"TWH","TWD",true,"## When\nA coupon status is unexpected (refunded, exchanged, suspended) and you want to know when and by\nwhom it changed — e.g. the client says they did not fly, or a ticket's status changed unexpectedly.\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `TWD` or `TWD\u002FTKT…` | Displays the e-ticket record. | Needed first. |\n| 2 | `TWH` | History of that record. | Every status change with date and origin. |\n| 3 | `TWD\u002FO*` | The old ticket of an exchange. | Follow a reissue chain. |\n\n## Check it worked\nThe history lists each event (issue, status changes) in order.\n\n## Traps\n- History is on the **ticket**; changes to the booking are in the PNR history ([PNR history (RH) — who changed what, and when](\u002Famadeus-guide\u002Fpnr-history)).\n- An airline can change coupon statuses itself (involuntary changes, airport control).",[16,19,22],{"slug":17,"question":18},"display-eticket-twd","How do I display an e-ticket in Amadeus (TWD)?",{"slug":20,"question":21},"coupon-status-codes","What do Amadeus e-ticket coupon statuses mean?",{"slug":23,"question":24},"pnr-history","How do I see the history of a PNR in Amadeus (RH)?",[26],{"path":27,"title":28,"description":29,"date":30,"image":31,"imageAlt":31,"draft":32},"\u002Fblog\u002Famadeus-training-with-ai","Amadeus training with AI: onboarding and support for agents","GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. 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