[{"data":1,"prerenderedAt":346},["ShallowReactive",2],{"guide-amadeus-involuntary-reissue":3,"related-\u002Fblog\u002Famadeus-training-with-ai":26,"mdc--9klxwx-key":34},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":14,"body":15,"related":16},"after-sales.atc-involuntary","involuntary-reissue","How do I reissue after a schedule change in Amadeus (FXI)?","When the airline changed or cancelled a ticketed flight and the new flights are confirmed, FXI reissues the remaining coupons onto them, normally at no cost; FXI\u002FP2 does one passenger. Then RF and TTP issue the new ticket.","Involuntary reissue after an airline schedule change (FXI)","intermediate",[11,12,13],"TWD","FXI","TTP",true,"## When\nThe **airline** changed or cancelled a ticketed flight and the passenger was moved to another flight\n(or accepts one): the ticket must be reissued on the new flights, normally without cost to the client.\n\n## Check first\n- The new flights are confirmed in the PNR (after the schedule change was accepted —\n  [Handling an airline schedule change (TK, UN segments)](\u002Famadeus-guide\u002Fschedule-change)).\n- The airline's involuntary change policy (`GG AIR \u003Ccode>`).\n- Coupons open (`TWD`).\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `FXI` | Involuntary reissue of all remaining coupons (status A, O or U). | Airline-caused change. |\n| 2 | `FXI\u002FP2` · `FXI\u002FS3-4` · `FXI\u002FT8` | For passenger 2 · segments 3-4 · ticket line 8. | Part of the booking. |\n| 3 | `FXI\u002FTKT074-1234567890F1-2\u002FS2-3` | Ticket number, coupons 1-2, onto segments 2-3. | Precise mapping. |\n| 4 | `RF` + name, `TTP` | Issues the new ticket(s) from the new TSTs. | |\n\nGraphic: E-Ticket and EMD → **ATC Involuntary** → select tickets → ATC Involuntary (FXI) → new TSTs →\nissue from the booking file.\n\n## Check it worked\nNew ticket numbers in the PNR; old coupons show `E`.\n\n## Traps\n- Involuntary reissue is only for **airline-caused** changes; a client's wish is voluntary\n  ([Voluntary change and reissue with Amadeus Ticket Changer (FXQ, TTP)](\u002Famadeus-guide\u002Freissue-ticket)).\n- If the airline cancelled without alternative and the client does not travel, an involuntary refund\n  may apply — ask the airline (involuntary refunds are airline-agent entries).",[17,20,23],{"slug":18,"question":19},"schedule-change","How do I handle a schedule change in Amadeus?",{"slug":21,"question":22},"void-refund-or-reissue","Void, refund or reissue in Amadeus: which one?",{"slug":24,"question":25},"reissue-ticket","How do I reissue (exchange) a ticket in Amadeus?",[27],{"path":28,"title":29,"description":30,"date":31,"image":32,"imageAlt":32,"draft":33},"\u002Fblog\u002Famadeus-training-with-ai","Amadeus training with AI: onboarding and support for agents","GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. 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