[{"data":1,"prerenderedAt":260},["ShallowReactive",2],{"guide-amadeus-ndc-change-cancel":3,"related-\u002Fblog\u002Famadeus-training-with-ai":23,"mdc-8a5g48-key":31},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":11,"body":12,"related":13},"ndc.change-cancel-exchange","ndc-change-cancel","How do I change or cancel an NDC booking in Amadeus?","In the graphic booking file only: Rebook before issue, Reprice, Cancel order (cancel, void, refund or credit, depending on the airline and state), Split NDC order, or Exchange for unused coupons, then Verify and reissue.","NDC rebook, reprice, cancel, split and exchange","advanced",[],true,"## When\nAn NDC booking must change — before or after issue.\n\n## Steps (graphic only)\n- **Rebook** (before issue): Products → NDC flight → **Rebook** → change itinerary → **Search new\n  flights** → select → **Rebook** → **Save (ER)**.\n- **Reprice**: **Reprice** → promotion \u002F corporate code or card BIN → **Preview** → **Confirm and\n  create TST** → **Save (ER)**.\n- **Cancel**: save the PNR first → **Cancel order** → depending on the airline and the state: cancel\n  (not issued), **void**, **refund** (refundable amount shown) or **credit** (retained for future\n  use) → **Cancel order**.\n- **Split**: Passenger and contact details → **Split NDC order**.\n- **Exchange**: check coupons are unused → Products → **Exchange** → select segments (waiver code if\n  the airline allows) → the airline's flow: *fare-driven* (search, several offers — specify the cabin\n  or you may be downgraded) or *schedule-driven* (reprice one offer) → **Verify and reissue** → form of\n  payment → **Reissue**.\n\n## Traps\n- NDC void and refund are done **in the graphic booking file only**.\n- NDC change notifications arrive in dedicated queue categories.",[14,17,20],{"slug":15,"question":16},"ndc-issue-and-pay","How do I issue and pay an NDC booking in Amadeus?",{"slug":18,"question":19},"void-refund-or-reissue","Void, refund or reissue in Amadeus: which one?",{"slug":21,"question":22},"split-pnr","How do I split a PNR in Amadeus?",[24],{"path":25,"title":26,"description":27,"date":28,"image":29,"imageAlt":29,"draft":30},"\u002Fblog\u002Famadeus-training-with-ai","Amadeus training with AI: onboarding and support for agents","GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. No API needed.","2026-09-27",null,false,{"data":32,"body":33},{},{"type":34,"children":35},"root",[36,45,51,57,235,241],{"type":37,"tag":38,"props":39,"children":41},"element","h2",{"id":40},"when",[42],{"type":43,"value":44},"text","When",{"type":37,"tag":46,"props":47,"children":48},"p",{},[49],{"type":43,"value":50},"An NDC booking must change — before or after issue.",{"type":37,"tag":38,"props":52,"children":54},{"id":53},"steps-graphic-only",[55],{"type":43,"value":56},"Steps (graphic only)",{"type":37,"tag":58,"props":59,"children":60},"ul",{},[61,99,132,175,191],{"type":37,"tag":62,"props":63,"children":64},"li",{},[65,71,73,77,79,84,86,90,92,97],{"type":37,"tag":66,"props":67,"children":68},"strong",{},[69],{"type":43,"value":70},"Rebook",{"type":43,"value":72}," (before issue): Products → NDC flight → ",{"type":37,"tag":66,"props":74,"children":75},{},[76],{"type":43,"value":70},{"type":43,"value":78}," → change itinerary → ",{"type":37,"tag":66,"props":80,"children":81},{},[82],{"type":43,"value":83},"Search new\nflights",{"type":43,"value":85}," → select → ",{"type":37,"tag":66,"props":87,"children":88},{},[89],{"type":43,"value":70},{"type":43,"value":91}," → ",{"type":37,"tag":66,"props":93,"children":94},{},[95],{"type":43,"value":96},"Save (ER)",{"type":43,"value":98},".",{"type":37,"tag":62,"props":100,"children":101},{},[102,107,109,113,115,120,121,126,127,131],{"type":37,"tag":66,"props":103,"children":104},{},[105],{"type":43,"value":106},"Reprice",{"type":43,"value":108},": ",{"type":37,"tag":66,"props":110,"children":111},{},[112],{"type":43,"value":106},{"type":43,"value":114}," → promotion \u002F corporate code or card BIN → ",{"type":37,"tag":66,"props":116,"children":117},{},[118],{"type":43,"value":119},"Preview",{"type":43,"value":91},{"type":37,"tag":66,"props":122,"children":123},{},[124],{"type":43,"value":125},"Confirm and\ncreate TST",{"type":43,"value":91},{"type":37,"tag":66,"props":128,"children":129},{},[130],{"type":43,"value":96},{"type":43,"value":98},{"type":37,"tag":62,"props":133,"children":134},{},[135,140,142,147,149,154,156,161,163,168,170,174],{"type":37,"tag":66,"props":136,"children":137},{},[138],{"type":43,"value":139},"Cancel",{"type":43,"value":141},": save the PNR first → ",{"type":37,"tag":66,"props":143,"children":144},{},[145],{"type":43,"value":146},"Cancel order",{"type":43,"value":148}," → depending on the airline and the state: cancel\n(not issued), ",{"type":37,"tag":66,"props":150,"children":151},{},[152],{"type":43,"value":153},"void",{"type":43,"value":155},", ",{"type":37,"tag":66,"props":157,"children":158},{},[159],{"type":43,"value":160},"refund",{"type":43,"value":162}," (refundable amount shown) or ",{"type":37,"tag":66,"props":164,"children":165},{},[166],{"type":43,"value":167},"credit",{"type":43,"value":169}," (retained for future\nuse) → ",{"type":37,"tag":66,"props":171,"children":172},{},[173],{"type":43,"value":146},{"type":43,"value":98},{"type":37,"tag":62,"props":176,"children":177},{},[178,183,185,190],{"type":37,"tag":66,"props":179,"children":180},{},[181],{"type":43,"value":182},"Split",{"type":43,"value":184},": Passenger and contact details → ",{"type":37,"tag":66,"props":186,"children":187},{},[188],{"type":43,"value":189},"Split NDC order",{"type":43,"value":98},{"type":37,"tag":62,"props":192,"children":193},{},[194,199,201,205,207,213,215,220,222,227,229,234],{"type":37,"tag":66,"props":195,"children":196},{},[197],{"type":43,"value":198},"Exchange",{"type":43,"value":200},": check coupons are unused → Products → ",{"type":37,"tag":66,"props":202,"children":203},{},[204],{"type":43,"value":198},{"type":43,"value":206}," → select segments (waiver code if\nthe airline allows) → the airline's flow: ",{"type":37,"tag":208,"props":209,"children":210},"em",{},[211],{"type":43,"value":212},"fare-driven",{"type":43,"value":214}," (search, several offers — specify the cabin\nor you may be downgraded) or ",{"type":37,"tag":208,"props":216,"children":217},{},[218],{"type":43,"value":219},"schedule-driven",{"type":43,"value":221}," (reprice one offer) → ",{"type":37,"tag":66,"props":223,"children":224},{},[225],{"type":43,"value":226},"Verify and reissue",{"type":43,"value":228}," → form of\npayment → ",{"type":37,"tag":66,"props":230,"children":231},{},[232],{"type":43,"value":233},"Reissue",{"type":43,"value":98},{"type":37,"tag":38,"props":236,"children":238},{"id":237},"traps",[239],{"type":43,"value":240},"Traps",{"type":37,"tag":58,"props":242,"children":243},{},[244,255],{"type":37,"tag":62,"props":245,"children":246},{},[247,249,254],{"type":43,"value":248},"NDC void and refund are done ",{"type":37,"tag":66,"props":250,"children":251},{},[252],{"type":43,"value":253},"in the graphic booking file only",{"type":43,"value":98},{"type":37,"tag":62,"props":256,"children":257},{},[258],{"type":43,"value":259},"NDC change notifications arrive in dedicated queue categories.",1792308321864]