[{"data":1,"prerenderedAt":401},["ShallowReactive",2],{"guide-amadeus-office-id":3,"mdc-fw1w3v-key":26,"related-\u002Fblog\u002Famadeus-training-with-ai":393},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":14,"body":15,"related":16},"basics.office-and-terminal-id","office-id","How do I find my office ID in Amadeus?","JD shows your terminal ID, office ID and work areas, JV the terminal's line address, JGD your agent profile. An office ID has nine characters (NCEAF0100): city, corporate code, type (2 or 3 is an agency) and number.","Office ID, terminal ID and your sign-in data","intermediate",[11,12,13],"JD","JV","JGD",true,"## When\nSomeone asks for your office ID (an airline, the help desk, a colleague sending a PNR to your\nqueue), you need to know which office you are working in, or an entry is refused for security.\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `JD` | Shows your terminal ID, office ID and the status of every work area. | The one place that proves which office — live or training — you are in. |\n| 2 | `JV` | Shows the terminal's line address and its default city or airport. | Help desk questions about your terminal. |\n| 3 | `JGD` | Shows your agent profile and preferences. | Your duty code, language and settings. |\n\n## How to read an office ID\nNine characters, for example `NCEAF0100`:\n\n| Part | Example | Meaning |\n|---|---|---|\n| 1-3 | `NCE` | city or airport of the office |\n| 4-5 | `AF` | corporate code |\n| 6 | `0` | type: 0 Altéa airline or Amadeus office · 1 participating airline · **2 or 3 travel agency** · 4 hotel · 5 car · 6 tour · 7 surface · 8 other · 9 wholesaler |\n| 7-9 | `100` | office number |\n\nYour agency's own office ID, IATA number and ticket stock are office facts: ask your Amadeus administrator or senior agent if you do not know them.\n\n## Where the office ID matters\n- A PNR belongs to the office that created it; other offices cannot change it unless it is shared or\n  handed over ([PNR security, claiming a PNR, and transferring ownership](\u002Famadeus-guide\u002Fshare-pnr-office)).\n- Queues are per office: to put a PNR on another agency's queue you need its office ID.\n- Your sign-in rights (duty code, remote office access, ticketing) come from the office's local\n  security administrator.\n\n## Traps\n- A refused entry with a security message is usually a missing right on your sign, not a typing\n  error — ask the local security administrator, do not retry with a colleague's sign.\n- Training and live have different office IDs; `JD` before any `ER` or `TTP` when in doubt.",[17,20,23],{"slug":18,"question":19},"sign-in","How do I sign in and out of Amadeus?",{"slug":21,"question":22},"share-pnr-office","How do I share or transfer a PNR to another Amadeus office?",{"slug":24,"question":25},"training-environment","How do I practise in the Amadeus training environment?",{"data":27,"body":28},{},{"type":29,"children":30},"root",[31,40,46,52,169,175,188,311,316,322,351,357],{"type":32,"tag":33,"props":34,"children":36},"element","h2",{"id":35},"when",[37],{"type":38,"value":39},"text","When",{"type":32,"tag":41,"props":42,"children":43},"p",{},[44],{"type":38,"value":45},"Someone asks for your office ID (an airline, the help desk, a colleague sending a PNR to your\nqueue), you need to know which office you are working in, or an entry is refused for security.",{"type":32,"tag":33,"props":47,"children":49},{"id":48},"steps",[50],{"type":38,"value":51},"Steps",{"type":32,"tag":53,"props":54,"children":55},"table",{},[56,85],{"type":32,"tag":57,"props":58,"children":59},"thead",{},[60],{"type":32,"tag":61,"props":62,"children":63},"tr",{},[64,70,75,80],{"type":32,"tag":65,"props":66,"children":67},"th",{},[68],{"type":38,"value":69},"#",{"type":32,"tag":65,"props":71,"children":72},{},[73],{"type":38,"value":74},"Entry",{"type":32,"tag":65,"props":76,"children":77},{},[78],{"type":38,"value":79},"What it does",{"type":32,"tag":65,"props":81,"children":82},{},[83],{"type":38,"value":84},"Why",{"type":32,"tag":86,"props":87,"children":88},"tbody",{},[89,117,143],{"type":32,"tag":61,"props":90,"children":91},{},[92,98,107,112],{"type":32,"tag":93,"props":94,"children":95},"td",{},[96],{"type":38,"value":97},"1",{"type":32,"tag":93,"props":99,"children":100},{},[101],{"type":32,"tag":102,"props":103,"children":105},"code",{"className":104},[],[106],{"type":38,"value":11},{"type":32,"tag":93,"props":108,"children":109},{},[110],{"type":38,"value":111},"Shows your terminal ID, office ID and the status of every work area.",{"type":32,"tag":93,"props":113,"children":114},{},[115],{"type":38,"value":116},"The one place that proves which office — live or training — you are in.",{"type":32,"tag":61,"props":118,"children":119},{},[120,125,133,138],{"type":32,"tag":93,"props":121,"children":122},{},[123],{"type":38,"value":124},"2",{"type":32,"tag":93,"props":126,"children":127},{},[128],{"type":32,"tag":102,"props":129,"children":131},{"className":130},[],[132],{"type":38,"value":12},{"type":32,"tag":93,"props":134,"children":135},{},[136],{"type":38,"value":137},"Shows the terminal's line address and its default city or airport.",{"type":32,"tag":93,"props":139,"children":140},{},[141],{"type":38,"value":142},"Help desk questions about your terminal.",{"type":32,"tag":61,"props":144,"children":145},{},[146,151,159,164],{"type":32,"tag":93,"props":147,"children":148},{},[149],{"type":38,"value":150},"3",{"type":32,"tag":93,"props":152,"children":153},{},[154],{"type":32,"tag":102,"props":155,"children":157},{"className":156},[],[158],{"type":38,"value":13},{"type":32,"tag":93,"props":160,"children":161},{},[162],{"type":38,"value":163},"Shows your agent profile and preferences.",{"type":32,"tag":93,"props":165,"children":166},{},[167],{"type":38,"value":168},"Your duty code, language and settings.",{"type":32,"tag":33,"props":170,"children":172},{"id":171},"how-to-read-an-office-id",[173],{"type":38,"value":174},"How to read an office ID",{"type":32,"tag":41,"props":176,"children":177},{},[178,180,186],{"type":38,"value":179},"Nine characters, for example ",{"type":32,"tag":102,"props":181,"children":183},{"className":182},[],[184],{"type":38,"value":185},"NCEAF0100",{"type":38,"value":187},":",{"type":32,"tag":53,"props":189,"children":190},{},[191,212],{"type":32,"tag":57,"props":192,"children":193},{},[194],{"type":32,"tag":61,"props":195,"children":196},{},[197,202,207],{"type":32,"tag":65,"props":198,"children":199},{},[200],{"type":38,"value":201},"Part",{"type":32,"tag":65,"props":203,"children":204},{},[205],{"type":38,"value":206},"Example",{"type":32,"tag":65,"props":208,"children":209},{},[210],{"type":38,"value":211},"Meaning",{"type":32,"tag":86,"props":213,"children":214},{},[215,237,259,289],{"type":32,"tag":61,"props":216,"children":217},{},[218,223,232],{"type":32,"tag":93,"props":219,"children":220},{},[221],{"type":38,"value":222},"1-3",{"type":32,"tag":93,"props":224,"children":225},{},[226],{"type":32,"tag":102,"props":227,"children":229},{"className":228},[],[230],{"type":38,"value":231},"NCE",{"type":32,"tag":93,"props":233,"children":234},{},[235],{"type":38,"value":236},"city or airport of the office",{"type":32,"tag":61,"props":238,"children":239},{},[240,245,254],{"type":32,"tag":93,"props":241,"children":242},{},[243],{"type":38,"value":244},"4-5",{"type":32,"tag":93,"props":246,"children":247},{},[248],{"type":32,"tag":102,"props":249,"children":251},{"className":250},[],[252],{"type":38,"value":253},"AF",{"type":32,"tag":93,"props":255,"children":256},{},[257],{"type":38,"value":258},"corporate code",{"type":32,"tag":61,"props":260,"children":261},{},[262,267,276],{"type":32,"tag":93,"props":263,"children":264},{},[265],{"type":38,"value":266},"6",{"type":32,"tag":93,"props":268,"children":269},{},[270],{"type":32,"tag":102,"props":271,"children":273},{"className":272},[],[274],{"type":38,"value":275},"0",{"type":32,"tag":93,"props":277,"children":278},{},[279,281,287],{"type":38,"value":280},"type: 0 Altéa airline or Amadeus office · 1 participating airline · ",{"type":32,"tag":282,"props":283,"children":284},"strong",{},[285],{"type":38,"value":286},"2 or 3 travel agency",{"type":38,"value":288}," · 4 hotel · 5 car · 6 tour · 7 surface · 8 other · 9 wholesaler",{"type":32,"tag":61,"props":290,"children":291},{},[292,297,306],{"type":32,"tag":93,"props":293,"children":294},{},[295],{"type":38,"value":296},"7-9",{"type":32,"tag":93,"props":298,"children":299},{},[300],{"type":32,"tag":102,"props":301,"children":303},{"className":302},[],[304],{"type":38,"value":305},"100",{"type":32,"tag":93,"props":307,"children":308},{},[309],{"type":38,"value":310},"office number",{"type":32,"tag":41,"props":312,"children":313},{},[314],{"type":38,"value":315},"Your agency's own office ID, IATA number and ticket stock are office facts: ask your Amadeus administrator or senior agent if you do not know them.",{"type":32,"tag":33,"props":317,"children":319},{"id":318},"where-the-office-id-matters",[320],{"type":38,"value":321},"Where the office ID matters",{"type":32,"tag":323,"props":324,"children":325},"ul",{},[326,341,346],{"type":32,"tag":327,"props":328,"children":329},"li",{},[330,332,339],{"type":38,"value":331},"A PNR belongs to the office that created it; other offices cannot change it unless it is shared or\nhanded over (",{"type":32,"tag":333,"props":334,"children":336},"a",{"href":335},"\u002Famadeus-guide\u002Fshare-pnr-office",[337],{"type":38,"value":338},"PNR security, claiming a PNR, and transferring ownership",{"type":38,"value":340},").",{"type":32,"tag":327,"props":342,"children":343},{},[344],{"type":38,"value":345},"Queues are per office: to put a PNR on another agency's queue you need its office ID.",{"type":32,"tag":327,"props":347,"children":348},{},[349],{"type":38,"value":350},"Your sign-in rights (duty code, remote office access, ticketing) come from the office's local\nsecurity administrator.",{"type":32,"tag":33,"props":352,"children":354},{"id":353},"traps",[355],{"type":38,"value":356},"Traps",{"type":32,"tag":323,"props":358,"children":359},{},[360,365],{"type":32,"tag":327,"props":361,"children":362},{},[363],{"type":38,"value":364},"A refused entry with a security message is usually a missing right on your sign, not a typing\nerror — ask the local security administrator, do not retry with a colleague's sign.",{"type":32,"tag":327,"props":366,"children":367},{},[368,370,375,377,383,385,391],{"type":38,"value":369},"Training and live have different office IDs; ",{"type":32,"tag":102,"props":371,"children":373},{"className":372},[],[374],{"type":38,"value":11},{"type":38,"value":376}," before any ",{"type":32,"tag":102,"props":378,"children":380},{"className":379},[],[381],{"type":38,"value":382},"ER",{"type":38,"value":384}," or ",{"type":32,"tag":102,"props":386,"children":388},{"className":387},[],[389],{"type":38,"value":390},"TTP",{"type":38,"value":392}," when in doubt.",[394],{"path":395,"title":396,"description":397,"date":398,"image":399,"imageAlt":399,"draft":400},"\u002Fblog\u002Famadeus-training-with-ai","Amadeus training with AI: onboarding and support for agents","GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. No API needed.","2026-09-27",null,false,1792308302059]