[{"data":1,"prerenderedAt":330},["ShallowReactive",2],{"guide-amadeus-pnr-vs-booking-file":3,"mdc--opxo72-key":30,"related-\u002Fblog\u002Famadeus-training-with-ai":322},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":15,"body":16,"related":17},"basics.pnr-vs-booking-file","pnr-vs-booking-file","Is an Amadeus booking file the same as a PNR?","Yes. The graphic booking file is the cryptic PNR: the same elements (names, flights, contacts, remarks), up to 999 of them. ER or Save (ER) saves it; IG ignores a new record and IR undoes changes since the last save.","PNR (cryptic) and Booking File (graphic) — the same record, two views","basic",[11,12,13,14],"RT","ER","IG","IR",true,"## When\nYou learned Amadeus on the graphic screen and a card speaks of \"the PNR\", or the reverse.\n\n## What it is\nA **booking file** in Selling Platform Connect **is** the Passenger Name Record (PNR) of cryptic\nmode. Each piece of information is an **element** (a name, a flight, a phone number, a\nremark); a booking holds up to 999 elements. It stays active until **four days after the last\nsegment**, then it is archived and can be retrieved for three years.\n\nThe graphic booking file groups elements into sections — Products (flights and their prices),\nPassenger and contact details, SSRs and services, Stored fares (TST & TSM), E-Ticket and EMD, Form\nof payment, Remarks, Fare elements, Documents, Option queues — and each section has its own buttons.\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `RT` + record locator | Retrieves the PNR (graphic: Retrieve, name or locator). | Open the booking. |\n| 2 | work the elements | Add, change, delete. | Nothing is saved yet. |\n| 3 | `ER` (graphic: **Save (ER)**) | Ends the transaction, saves and redisplays. | Only now is the change real. |\n| 4 | `IG` (new record) · `IR` (existing) (graphic: **Ignore**) | Discards a new record · undoes changes since the last save. | Back out safely. |\n\n## Check it worked\nAfter `ER` the PNR shows a record locator (six characters) at the top; after `IR` your unsaved\nchanges are gone.\n\n## Traps\n- Up to six booking files can be open at once in graphic mode — make sure you save the\n  right one.\n- **Ignore on a new record deletes it completely** (it was never saved).\n- The graphic Save drop-down also offers \"Save & change status (ERK)\" and \"Save & send IMR\"; plain\n  Save (ER) is the normal choice.",[18,21,24,27],{"slug":19,"question":20},"cryptic-vs-graphic","Cryptic or graphic in Amadeus: what is the difference?",{"slug":22,"question":23},"pnr-elements","What must an Amadeus PNR contain?",{"slug":25,"question":26},"end-or-ignore-pnr","How do I save or ignore a PNR in Amadeus (ER, ET, IG)?",{"slug":28,"question":29},"retrieve-pnr","How do I retrieve a PNR in Amadeus?",{"data":31,"body":32},{},{"type":33,"children":34},"root",[35,44,50,56,89,94,100,266,272,291,297],{"type":36,"tag":37,"props":38,"children":40},"element","h2",{"id":39},"when",[41],{"type":42,"value":43},"text","When",{"type":36,"tag":45,"props":46,"children":47},"p",{},[48],{"type":42,"value":49},"You learned Amadeus on the graphic screen and a card speaks of \"the PNR\", or the reverse.",{"type":36,"tag":37,"props":51,"children":53},{"id":52},"what-it-is",[54],{"type":42,"value":55},"What it is",{"type":36,"tag":45,"props":57,"children":58},{},[59,61,67,69,74,76,80,82,87],{"type":42,"value":60},"A ",{"type":36,"tag":62,"props":63,"children":64},"strong",{},[65],{"type":42,"value":66},"booking file",{"type":42,"value":68}," in Selling Platform Connect ",{"type":36,"tag":62,"props":70,"children":71},{},[72],{"type":42,"value":73},"is",{"type":42,"value":75}," the Passenger Name Record (PNR) of cryptic\nmode. Each piece of information is an ",{"type":36,"tag":62,"props":77,"children":78},{},[79],{"type":42,"value":36},{"type":42,"value":81}," (a name, a flight, a phone number, a\nremark); a booking holds up to 999 elements. It stays active until ",{"type":36,"tag":62,"props":83,"children":84},{},[85],{"type":42,"value":86},"four days after the last\nsegment",{"type":42,"value":88},", then it is archived and can be retrieved for three years.",{"type":36,"tag":45,"props":90,"children":91},{},[92],{"type":42,"value":93},"The graphic booking file groups elements into sections — Products (flights and their prices),\nPassenger and contact details, SSRs and services, Stored fares (TST & TSM), E-Ticket and EMD, Form\nof payment, Remarks, Fare elements, Documents, Option queues — and each section has its own buttons.",{"type":36,"tag":37,"props":95,"children":97},{"id":96},"steps",[98],{"type":42,"value":99},"Steps",{"type":36,"tag":101,"props":102,"children":103},"table",{},[104,133],{"type":36,"tag":105,"props":106,"children":107},"thead",{},[108],{"type":36,"tag":109,"props":110,"children":111},"tr",{},[112,118,123,128],{"type":36,"tag":113,"props":114,"children":115},"th",{},[116],{"type":42,"value":117},"#",{"type":36,"tag":113,"props":119,"children":120},{},[121],{"type":42,"value":122},"Entry",{"type":36,"tag":113,"props":124,"children":125},{},[126],{"type":42,"value":127},"What it does",{"type":36,"tag":113,"props":129,"children":130},{},[131],{"type":42,"value":132},"Why",{"type":36,"tag":134,"props":135,"children":136},"tbody",{},[137,167,190,225],{"type":36,"tag":109,"props":138,"children":139},{},[140,146,157,162],{"type":36,"tag":141,"props":142,"children":143},"td",{},[144],{"type":42,"value":145},"1",{"type":36,"tag":141,"props":147,"children":148},{},[149,155],{"type":36,"tag":150,"props":151,"children":153},"code",{"className":152},[],[154],{"type":42,"value":11},{"type":42,"value":156}," + record locator",{"type":36,"tag":141,"props":158,"children":159},{},[160],{"type":42,"value":161},"Retrieves the PNR (graphic: Retrieve, name or locator).",{"type":36,"tag":141,"props":163,"children":164},{},[165],{"type":42,"value":166},"Open the booking.",{"type":36,"tag":109,"props":168,"children":169},{},[170,175,180,185],{"type":36,"tag":141,"props":171,"children":172},{},[173],{"type":42,"value":174},"2",{"type":36,"tag":141,"props":176,"children":177},{},[178],{"type":42,"value":179},"work the elements",{"type":36,"tag":141,"props":181,"children":182},{},[183],{"type":42,"value":184},"Add, change, delete.",{"type":36,"tag":141,"props":186,"children":187},{},[188],{"type":42,"value":189},"Nothing is saved yet.",{"type":36,"tag":109,"props":191,"children":192},{},[193,198,215,220],{"type":36,"tag":141,"props":194,"children":195},{},[196],{"type":42,"value":197},"3",{"type":36,"tag":141,"props":199,"children":200},{},[201,206,208,213],{"type":36,"tag":150,"props":202,"children":204},{"className":203},[],[205],{"type":42,"value":12},{"type":42,"value":207}," (graphic: ",{"type":36,"tag":62,"props":209,"children":210},{},[211],{"type":42,"value":212},"Save (ER)",{"type":42,"value":214},")",{"type":36,"tag":141,"props":216,"children":217},{},[218],{"type":42,"value":219},"Ends the transaction, saves and redisplays.",{"type":36,"tag":141,"props":221,"children":222},{},[223],{"type":42,"value":224},"Only now is the change real.",{"type":36,"tag":109,"props":226,"children":227},{},[228,233,256,261],{"type":36,"tag":141,"props":229,"children":230},{},[231],{"type":42,"value":232},"4",{"type":36,"tag":141,"props":234,"children":235},{},[236,241,243,248,250,255],{"type":36,"tag":150,"props":237,"children":239},{"className":238},[],[240],{"type":42,"value":13},{"type":42,"value":242}," (new record) · ",{"type":36,"tag":150,"props":244,"children":246},{"className":245},[],[247],{"type":42,"value":14},{"type":42,"value":249}," (existing) (graphic: ",{"type":36,"tag":62,"props":251,"children":252},{},[253],{"type":42,"value":254},"Ignore",{"type":42,"value":214},{"type":36,"tag":141,"props":257,"children":258},{},[259],{"type":42,"value":260},"Discards a new record · undoes changes since the last save.",{"type":36,"tag":141,"props":262,"children":263},{},[264],{"type":42,"value":265},"Back out safely.",{"type":36,"tag":37,"props":267,"children":269},{"id":268},"check-it-worked",[270],{"type":42,"value":271},"Check it worked",{"type":36,"tag":45,"props":273,"children":274},{},[275,277,282,284,289],{"type":42,"value":276},"After ",{"type":36,"tag":150,"props":278,"children":280},{"className":279},[],[281],{"type":42,"value":12},{"type":42,"value":283}," the PNR shows a record locator (six characters) at the top; after ",{"type":36,"tag":150,"props":285,"children":287},{"className":286},[],[288],{"type":42,"value":14},{"type":42,"value":290}," your unsaved\nchanges are gone.",{"type":36,"tag":37,"props":292,"children":294},{"id":293},"traps",[295],{"type":42,"value":296},"Traps",{"type":36,"tag":298,"props":299,"children":300},"ul",{},[301,307,317],{"type":36,"tag":302,"props":303,"children":304},"li",{},[305],{"type":42,"value":306},"Up to six booking files can be open at once in graphic mode — make sure you save the\nright one.",{"type":36,"tag":302,"props":308,"children":309},{},[310,315],{"type":36,"tag":62,"props":311,"children":312},{},[313],{"type":42,"value":314},"Ignore on a new record deletes it completely",{"type":42,"value":316}," (it was never saved).",{"type":36,"tag":302,"props":318,"children":319},{},[320],{"type":42,"value":321},"The graphic Save drop-down also offers \"Save & change status (ERK)\" and \"Save & send IMR\"; plain\nSave (ER) is the normal choice.",[323],{"path":324,"title":325,"description":326,"date":327,"image":328,"imageAlt":328,"draft":329},"\u002Fblog\u002Famadeus-training-with-ai","Amadeus training with AI: onboarding and support for agents","GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. No API needed.","2026-09-27",null,false,1792308302255]