[{"data":1,"prerenderedAt":220},["ShallowReactive",2],{"guide-amadeus-queues-graphic":3,"related-\u002Fblog\u002Famadeus-training-with-ai":23,"mdc--bkbprl-key":31},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":11,"body":12,"related":13},"queues.graphic","queues-graphic","How do I work queues in the graphic Amadeus screen?","Open Queue from the main page, click a queue and Start queue mode. For each booking file choose Save and continue (tick Update status codes to accept airline changes), Ignore and continue, or Ignore, remove PNR and continue.","Queues in Selling Platform Connect (graphic)","basic",[],true,"## When\nYou prefer to work queues with the mouse.\n\n## Steps\n1. Main page navigation → **Queue**: the queue dashboard lists queues with number, name, category,\n   priority and PNR count. Tab **Your queues with activity** shows only items tied to your sign.\n2. Click a queue name to open it; **Refresh queue** updates the counts.\n3. **Start queue mode**: the first booking file opens. For each one:\n   - **Save and continue** (tick *Update status codes* to accept airline changes — like `ETK`);\n   - **Ignore and continue**;\n   - **Ignore, remove PNR and continue**.\n4. To delay a booking file: open it → Booking file information → **Delay booking file** → date,\n   time, reason → Delay and open next PNR \u002F Delay and exit queue.\n5. To place a booking file on a queue: Booking file information → **Place on queue**.\n\nQueue counts, planners and administration are cryptic only (`QT`, `QCT`, …).\n\n## Traps\n- Clicking a booking file directly opens it **outside** queue mode — it stays in the queue until you\n  remove it.",[14,17,20],{"slug":15,"question":16},"work-a-queue","How do I work a queue in Amadeus?",{"slug":18,"question":19},"what-are-queues","What are queues in Amadeus?",{"slug":21,"question":22},"place-pnr-on-queue","How do I put a PNR on a queue in Amadeus (QE)?",[24],{"path":25,"title":26,"description":27,"date":28,"image":29,"imageAlt":29,"draft":30},"\u002Fblog\u002Famadeus-training-with-ai","Amadeus training with AI: onboarding and support for agents","GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. No API needed.","2026-09-27",null,false,{"data":32,"body":33},{},{"type":34,"children":35},"root",[36,45,51,57,178,199,205],{"type":37,"tag":38,"props":39,"children":41},"element","h2",{"id":40},"when",[42],{"type":43,"value":44},"text","When",{"type":37,"tag":46,"props":47,"children":48},"p",{},[49],{"type":43,"value":50},"You prefer to work queues with the mouse.",{"type":37,"tag":38,"props":52,"children":54},{"id":53},"steps",[55],{"type":43,"value":56},"Steps",{"type":37,"tag":58,"props":59,"children":60},"ol",{},[61,82,94,155,167],{"type":37,"tag":62,"props":63,"children":64},"li",{},[65,67,73,75,80],{"type":43,"value":66},"Main page navigation → ",{"type":37,"tag":68,"props":69,"children":70},"strong",{},[71],{"type":43,"value":72},"Queue",{"type":43,"value":74},": the queue dashboard lists queues with number, name, category,\npriority and PNR count. Tab ",{"type":37,"tag":68,"props":76,"children":77},{},[78],{"type":43,"value":79},"Your queues with activity",{"type":43,"value":81}," shows only items tied to your sign.",{"type":37,"tag":62,"props":83,"children":84},{},[85,87,92],{"type":43,"value":86},"Click a queue name to open it; ",{"type":37,"tag":68,"props":88,"children":89},{},[90],{"type":43,"value":91},"Refresh queue",{"type":43,"value":93}," updates the counts.",{"type":37,"tag":62,"props":95,"children":96},{},[97,102,104],{"type":37,"tag":68,"props":98,"children":99},{},[100],{"type":43,"value":101},"Start queue mode",{"type":43,"value":103},": the first booking file opens. For each one:\n",{"type":37,"tag":105,"props":106,"children":107},"ul",{},[108,135,145],{"type":37,"tag":62,"props":109,"children":110},{},[111,116,118,124,126,133],{"type":37,"tag":68,"props":112,"children":113},{},[114],{"type":43,"value":115},"Save and continue",{"type":43,"value":117}," (tick ",{"type":37,"tag":119,"props":120,"children":121},"em",{},[122],{"type":43,"value":123},"Update status codes",{"type":43,"value":125}," to accept airline changes — like ",{"type":37,"tag":127,"props":128,"children":130},"code",{"className":129},[],[131],{"type":43,"value":132},"ETK",{"type":43,"value":134},");",{"type":37,"tag":62,"props":136,"children":137},{},[138,143],{"type":37,"tag":68,"props":139,"children":140},{},[141],{"type":43,"value":142},"Ignore and continue",{"type":43,"value":144},";",{"type":37,"tag":62,"props":146,"children":147},{},[148,153],{"type":37,"tag":68,"props":149,"children":150},{},[151],{"type":43,"value":152},"Ignore, remove PNR and continue",{"type":43,"value":154},".",{"type":37,"tag":62,"props":156,"children":157},{},[158,160,165],{"type":43,"value":159},"To delay a booking file: open it → Booking file information → ",{"type":37,"tag":68,"props":161,"children":162},{},[163],{"type":43,"value":164},"Delay booking file",{"type":43,"value":166}," → date,\ntime, reason → Delay and open next PNR \u002F Delay and exit queue.",{"type":37,"tag":62,"props":168,"children":169},{},[170,172,177],{"type":43,"value":171},"To place a booking file on a queue: Booking file information → ",{"type":37,"tag":68,"props":173,"children":174},{},[175],{"type":43,"value":176},"Place on queue",{"type":43,"value":154},{"type":37,"tag":46,"props":179,"children":180},{},[181,183,189,191,197],{"type":43,"value":182},"Queue counts, planners and administration are cryptic only (",{"type":37,"tag":127,"props":184,"children":186},{"className":185},[],[187],{"type":43,"value":188},"QT",{"type":43,"value":190},", ",{"type":37,"tag":127,"props":192,"children":194},{"className":193},[],[195],{"type":43,"value":196},"QCT",{"type":43,"value":198},", …).",{"type":37,"tag":38,"props":200,"children":202},{"id":201},"traps",[203],{"type":43,"value":204},"Traps",{"type":37,"tag":105,"props":206,"children":207},{},[208],{"type":37,"tag":62,"props":209,"children":210},{},[211,213,218],{"type":43,"value":212},"Clicking a booking file directly opens it ",{"type":37,"tag":68,"props":214,"children":215},{},[216],{"type":43,"value":217},"outside",{"type":43,"value":219}," queue mode — it stays in the queue until you\nremove it.",1792308320530]