[{"data":1,"prerenderedAt":253},["ShallowReactive",2],{"guide-amadeus-received-from":3,"related-\u002Fblog\u002Famadeus-training-with-ai":25,"mdc--r1ncpe-key":33},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":13,"body":14,"related":15},"pnr.received-from","received-from","What is the received from (RF) element in Amadeus?","RF records who asked for the booking or the change, for example RF MRS HENDERSON, and is needed before every ER. The PNR history shows it next to each change, so write the person who asked, not just \"agent\".","Received from (RF) — who asked for the change","basic",[11,12],"RF","RH",true,"## When\nBefore every `ER`: the received-from element records who requested the booking or the change.\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `RF MRS HENDERSON` | Records who asked (the client, a colleague, the airline). | The PNR history (`RH`) shows it next to every change — the answer to \"who asked for this?\". |\n| 2 | `RF JOHN SMITH\u002F-0001AB` | Also sets the agent sign \u002F queue category. | Office routing. |\n| 3 | `RF JOHN SMITH\u002FMUC1A0702` | Changes the queuing office to another office. | Rare; hand-over situations. |\n\nIn the graphic booking file RF is prefilled with your login and can be changed.\n\n## Check it worked\nAfter `ER`, `RH` shows your change with the RF text.\n\n## Traps\n- Write the **person who asked**, not just \"AGENT\" — when a client disputes a change, the RF in the\n  history is your agency's evidence.\n- The RF applies to the transaction you are ending; add a new one for each later change.",[16,19,22],{"slug":17,"question":18},"pnr-elements","What must an Amadeus PNR contain?",{"slug":20,"question":21},"pnr-history","How do I see the history of a PNR in Amadeus (RH)?",{"slug":23,"question":24},"end-or-ignore-pnr","How do I save or ignore a PNR in Amadeus (ER, ET, IG)?",[26],{"path":27,"title":28,"description":29,"date":30,"image":31,"imageAlt":31,"draft":32},"\u002Fblog\u002Famadeus-training-with-ai","Amadeus training with AI: onboarding and support for agents","GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. No API needed.","2026-09-27",null,false,{"data":34,"body":35},{},{"type":36,"children":37},"root",[38,47,62,68,194,199,205,224,230],{"type":39,"tag":40,"props":41,"children":43},"element","h2",{"id":42},"when",[44],{"type":45,"value":46},"text","When",{"type":39,"tag":48,"props":49,"children":50},"p",{},[51,53,60],{"type":45,"value":52},"Before every ",{"type":39,"tag":54,"props":55,"children":57},"code",{"className":56},[],[58],{"type":45,"value":59},"ER",{"type":45,"value":61},": the received-from element records who requested the booking or the change.",{"type":39,"tag":40,"props":63,"children":65},{"id":64},"steps",[66],{"type":45,"value":67},"Steps",{"type":39,"tag":69,"props":70,"children":71},"table",{},[72,101],{"type":39,"tag":73,"props":74,"children":75},"thead",{},[76],{"type":39,"tag":77,"props":78,"children":79},"tr",{},[80,86,91,96],{"type":39,"tag":81,"props":82,"children":83},"th",{},[84],{"type":45,"value":85},"#",{"type":39,"tag":81,"props":87,"children":88},{},[89],{"type":45,"value":90},"Entry",{"type":39,"tag":81,"props":92,"children":93},{},[94],{"type":45,"value":95},"What it does",{"type":39,"tag":81,"props":97,"children":98},{},[99],{"type":45,"value":100},"Why",{"type":39,"tag":102,"props":103,"children":104},"tbody",{},[105,140,167],{"type":39,"tag":77,"props":106,"children":107},{},[108,114,123,128],{"type":39,"tag":109,"props":110,"children":111},"td",{},[112],{"type":45,"value":113},"1",{"type":39,"tag":109,"props":115,"children":116},{},[117],{"type":39,"tag":54,"props":118,"children":120},{"className":119},[],[121],{"type":45,"value":122},"RF MRS HENDERSON",{"type":39,"tag":109,"props":124,"children":125},{},[126],{"type":45,"value":127},"Records who asked (the client, a colleague, the airline).",{"type":39,"tag":109,"props":129,"children":130},{},[131,133,138],{"type":45,"value":132},"The PNR history (",{"type":39,"tag":54,"props":134,"children":136},{"className":135},[],[137],{"type":45,"value":12},{"type":45,"value":139},") shows it next to every change — the answer to \"who asked for this?\".",{"type":39,"tag":77,"props":141,"children":142},{},[143,148,157,162],{"type":39,"tag":109,"props":144,"children":145},{},[146],{"type":45,"value":147},"2",{"type":39,"tag":109,"props":149,"children":150},{},[151],{"type":39,"tag":54,"props":152,"children":154},{"className":153},[],[155],{"type":45,"value":156},"RF JOHN SMITH\u002F-0001AB",{"type":39,"tag":109,"props":158,"children":159},{},[160],{"type":45,"value":161},"Also sets the agent sign \u002F queue category.",{"type":39,"tag":109,"props":163,"children":164},{},[165],{"type":45,"value":166},"Office routing.",{"type":39,"tag":77,"props":168,"children":169},{},[170,175,184,189],{"type":39,"tag":109,"props":171,"children":172},{},[173],{"type":45,"value":174},"3",{"type":39,"tag":109,"props":176,"children":177},{},[178],{"type":39,"tag":54,"props":179,"children":181},{"className":180},[],[182],{"type":45,"value":183},"RF JOHN SMITH\u002FMUC1A0702",{"type":39,"tag":109,"props":185,"children":186},{},[187],{"type":45,"value":188},"Changes the queuing office to another office.",{"type":39,"tag":109,"props":190,"children":191},{},[192],{"type":45,"value":193},"Rare; hand-over situations.",{"type":39,"tag":48,"props":195,"children":196},{},[197],{"type":45,"value":198},"In the graphic booking file RF is prefilled with your login and can be changed.",{"type":39,"tag":40,"props":200,"children":202},{"id":201},"check-it-worked",[203],{"type":45,"value":204},"Check it worked",{"type":39,"tag":48,"props":206,"children":207},{},[208,210,215,217,222],{"type":45,"value":209},"After ",{"type":39,"tag":54,"props":211,"children":213},{"className":212},[],[214],{"type":45,"value":59},{"type":45,"value":216},", ",{"type":39,"tag":54,"props":218,"children":220},{"className":219},[],[221],{"type":45,"value":12},{"type":45,"value":223}," shows your change with the RF text.",{"type":39,"tag":40,"props":225,"children":227},{"id":226},"traps",[228],{"type":45,"value":229},"Traps",{"type":39,"tag":231,"props":232,"children":233},"ul",{},[234,248],{"type":39,"tag":235,"props":236,"children":237},"li",{},[238,240,246],{"type":45,"value":239},"Write the ",{"type":39,"tag":241,"props":242,"children":243},"strong",{},[244],{"type":45,"value":245},"person who asked",{"type":45,"value":247},", not just \"AGENT\" — when a client disputes a change, the RF in the\nhistory is your agency's evidence.",{"type":39,"tag":235,"props":249,"children":250},{},[251],{"type":45,"value":252},"The RF applies to the transaction you are ending; add a new one for each later change.",1792308307103]