[{"data":1,"prerenderedAt":310},["ShallowReactive",2],{"guide-amadeus-reconfirm-outside-segments":3,"related-\u002Fblog\u002Famadeus-training-with-ai":28,"mdc-dpkx0n-key":36},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":13,"body":14,"related":15},"pnr.outside-segments","reconfirm-outside-segments","How do I reconfirm or cancel an outside booking in Amadeus?","3\u002FRR reconfirms segment 3. For a flight booked outside Amadeus, a long sell with status RR reconfirms it and IX asks the airline to cancel it; NN with your own times requests a seat on an airline that is not in Amadeus.","Flights booked outside Amadeus — reconfirm, cancel, non-participating airlines","advanced",[11,12],"SS","RT",true,"## When\nAn airline wants a flight reconfirmed, a flight booked outside Amadeus must be cancelled through your PNR, or\nthe client flies an airline that does not take part in Amadeus.\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `3\u002FRR` | Reconfirms segment 3 (booked in Amadeus). | The airline asks for reconfirmation. |\n| 2 | `SSLH1455Y20OCTLJUFRARR1` | Long sell with status RR: reconfirms a flight booked outside Amadeus. | Keep the PNR in step with a booking made elsewhere. |\n| 3 | `SSLH1455Y20OCTLJUFRAIX1` | Long sell with status IX: asks the airline to cancel a flight booked outside Amadeus. | Cancel through your PNR. |\n| 4 | `SSXX123Y20OCTLJUSPUNN1\u002F08001000` | Requests a seat (NN) on an airline that is not in Amadeus, with your own times. | Amadeus has no schedule for that airline. |\n| 5 | `RTA` | Shows the segments with their statuses. | Follow the airline's answer. |\n\n## Check it worked\nThe segment shows the status you sent; the airline's answer changes it later (for example to HK or UN) —\ncheck `RTA` and your queues ([Handling an airline schedule change (TK, UN segments)](\u002Famadeus-guide\u002Fschedule-change)).\n\n## Traps\n- **A request to a non-participating airline is only a request** until the airline confirms it — tell the\n  client nothing is held before then.\n- For a booking made elsewhere that only needs to appear on the itinerary, a passive segment is the usual way\n  ([Passive, ghost, information and open segments — and why passive segments are risky](\u002Famadeus-guide\u002Fpassive-ghost-segments)).\n- Status codes and what each one means: [Segment status codes and what to do with each](\u002Famadeus-guide\u002Fsegment-status-codes).",[16,19,22,25],{"slug":17,"question":18},"passive-ghost-segments","How do I add passive, ghost or ARNK segments in Amadeus?",{"slug":20,"question":21},"segment-status-codes","What do Amadeus segment status codes mean?",{"slug":23,"question":24},"long-sell","How do I sell a flight without availability in Amadeus?",{"slug":26,"question":27},"schedule-change","How do I handle a schedule change in Amadeus?",[29],{"path":30,"title":31,"description":32,"date":33,"image":34,"imageAlt":34,"draft":35},"\u002Fblog\u002Famadeus-training-with-ai","Amadeus training with AI: onboarding and support for agents","GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. No API needed.","2026-09-27",null,false,{"data":37,"body":38},{},{"type":39,"children":40},"root",[41,50,56,62,236,242,263,269],{"type":42,"tag":43,"props":44,"children":46},"element","h2",{"id":45},"when",[47],{"type":48,"value":49},"text","When",{"type":42,"tag":51,"props":52,"children":53},"p",{},[54],{"type":48,"value":55},"An airline wants a flight reconfirmed, a flight booked outside Amadeus must be cancelled through your PNR, or\nthe client flies an airline that does not take part in Amadeus.",{"type":42,"tag":43,"props":57,"children":59},{"id":58},"steps",[60],{"type":48,"value":61},"Steps",{"type":42,"tag":63,"props":64,"children":65},"table",{},[66,95],{"type":42,"tag":67,"props":68,"children":69},"thead",{},[70],{"type":42,"tag":71,"props":72,"children":73},"tr",{},[74,80,85,90],{"type":42,"tag":75,"props":76,"children":77},"th",{},[78],{"type":48,"value":79},"#",{"type":42,"tag":75,"props":81,"children":82},{},[83],{"type":48,"value":84},"Entry",{"type":42,"tag":75,"props":86,"children":87},{},[88],{"type":48,"value":89},"What it does",{"type":42,"tag":75,"props":91,"children":92},{},[93],{"type":48,"value":94},"Why",{"type":42,"tag":96,"props":97,"children":98},"tbody",{},[99,128,155,182,209],{"type":42,"tag":71,"props":100,"children":101},{},[102,108,118,123],{"type":42,"tag":103,"props":104,"children":105},"td",{},[106],{"type":48,"value":107},"1",{"type":42,"tag":103,"props":109,"children":110},{},[111],{"type":42,"tag":112,"props":113,"children":115},"code",{"className":114},[],[116],{"type":48,"value":117},"3\u002FRR",{"type":42,"tag":103,"props":119,"children":120},{},[121],{"type":48,"value":122},"Reconfirms segment 3 (booked in Amadeus).",{"type":42,"tag":103,"props":124,"children":125},{},[126],{"type":48,"value":127},"The airline asks for reconfirmation.",{"type":42,"tag":71,"props":129,"children":130},{},[131,136,145,150],{"type":42,"tag":103,"props":132,"children":133},{},[134],{"type":48,"value":135},"2",{"type":42,"tag":103,"props":137,"children":138},{},[139],{"type":42,"tag":112,"props":140,"children":142},{"className":141},[],[143],{"type":48,"value":144},"SSLH1455Y20OCTLJUFRARR1",{"type":42,"tag":103,"props":146,"children":147},{},[148],{"type":48,"value":149},"Long sell with status RR: reconfirms a flight booked outside Amadeus.",{"type":42,"tag":103,"props":151,"children":152},{},[153],{"type":48,"value":154},"Keep the PNR in step with a booking made elsewhere.",{"type":42,"tag":71,"props":156,"children":157},{},[158,163,172,177],{"type":42,"tag":103,"props":159,"children":160},{},[161],{"type":48,"value":162},"3",{"type":42,"tag":103,"props":164,"children":165},{},[166],{"type":42,"tag":112,"props":167,"children":169},{"className":168},[],[170],{"type":48,"value":171},"SSLH1455Y20OCTLJUFRAIX1",{"type":42,"tag":103,"props":173,"children":174},{},[175],{"type":48,"value":176},"Long sell with status IX: asks the airline to cancel a flight booked outside Amadeus.",{"type":42,"tag":103,"props":178,"children":179},{},[180],{"type":48,"value":181},"Cancel through your PNR.",{"type":42,"tag":71,"props":183,"children":184},{},[185,190,199,204],{"type":42,"tag":103,"props":186,"children":187},{},[188],{"type":48,"value":189},"4",{"type":42,"tag":103,"props":191,"children":192},{},[193],{"type":42,"tag":112,"props":194,"children":196},{"className":195},[],[197],{"type":48,"value":198},"SSXX123Y20OCTLJUSPUNN1\u002F08001000",{"type":42,"tag":103,"props":200,"children":201},{},[202],{"type":48,"value":203},"Requests a seat (NN) on an airline that is not in Amadeus, with your own times.",{"type":42,"tag":103,"props":205,"children":206},{},[207],{"type":48,"value":208},"Amadeus has no schedule for that airline.",{"type":42,"tag":71,"props":210,"children":211},{},[212,217,226,231],{"type":42,"tag":103,"props":213,"children":214},{},[215],{"type":48,"value":216},"5",{"type":42,"tag":103,"props":218,"children":219},{},[220],{"type":42,"tag":112,"props":221,"children":223},{"className":222},[],[224],{"type":48,"value":225},"RTA",{"type":42,"tag":103,"props":227,"children":228},{},[229],{"type":48,"value":230},"Shows the segments with their statuses.",{"type":42,"tag":103,"props":232,"children":233},{},[234],{"type":48,"value":235},"Follow the airline's answer.",{"type":42,"tag":43,"props":237,"children":239},{"id":238},"check-it-worked",[240],{"type":48,"value":241},"Check it worked",{"type":42,"tag":51,"props":243,"children":244},{},[245,247,252,254,261],{"type":48,"value":246},"The segment shows the status you sent; 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