[{"data":1,"prerenderedAt":200},["ShallowReactive",2],{"guide-amadeus-refund-several-tickets":3,"related-\u002Fblog\u002Famadeus-training-with-ai":20,"mdc--l9ikwe-key":28},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":11,"body":12,"related":13},"after-sales.refund-multiple","refund-several-tickets","How do I refund several e-tickets at once in Amadeus?","In the booking file open E-Ticket and EMD, click Refund, choose E-tickets and a refund type such as (ATC) Full, select the tickets and click Refund Now. This is for fully open tickets; a partly flown one needs its own record.","Refunding several e-tickets at once (graphic)","intermediate",[],true,"## When\nA family or group cancels and all their fully open tickets must be refunded together.\n\n## Steps\n1. Booking file → **E-Ticket and EMD** → **Refund**.\n2. Document type **E-tickets**.\n3. Refund type: **(Manual) Full**, **(Manual) No Report** or **(ATC) Full**.\n4. Select the e-tickets.\n5. **Refund Now**.\n\nFor one ticket, or when you need to edit amounts: click the ticket number → **Refund** → Basic \u002F\nTax Only \u002F ATC Basic → Continue to refund record → edit → Save changes → **Process refund**.\n\n## Check it worked\nEach ticket shows as refunded in the E-Ticket and EMD section; `TWD` on each shows `R`.\n\n## Traps\n- Full refunds apply to **fully open** tickets only; partly flown ones need the record (Basic).\n- Multiple refunds are processed at once — check the selection before Refund Now.",[14,17],{"slug":15,"question":16},"refund-ticket","How do I refund a ticket in Amadeus?",{"slug":18,"question":19},"partial-refund","How do I make a partial refund in Amadeus?",[21],{"path":22,"title":23,"description":24,"date":25,"image":26,"imageAlt":26,"draft":27},"\u002Fblog\u002Famadeus-training-with-ai","Amadeus training with AI: onboarding and support for agents","GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. No API needed.","2026-09-27",null,false,{"data":29,"body":30},{},{"type":31,"children":32},"root",[33,42,48,54,129,146,152,173,179],{"type":34,"tag":35,"props":36,"children":38},"element","h2",{"id":37},"when",[39],{"type":40,"value":41},"text","When",{"type":34,"tag":43,"props":44,"children":45},"p",{},[46],{"type":40,"value":47},"A family or group cancels and all their fully open tickets must be refunded together.",{"type":34,"tag":35,"props":49,"children":51},{"id":50},"steps",[52],{"type":40,"value":53},"Steps",{"type":34,"tag":55,"props":56,"children":57},"ol",{},[58,79,90,115,120],{"type":34,"tag":59,"props":60,"children":61},"li",{},[62,64,70,72,77],{"type":40,"value":63},"Booking file → ",{"type":34,"tag":65,"props":66,"children":67},"strong",{},[68],{"type":40,"value":69},"E-Ticket and EMD",{"type":40,"value":71}," → ",{"type":34,"tag":65,"props":73,"children":74},{},[75],{"type":40,"value":76},"Refund",{"type":40,"value":78},".",{"type":34,"tag":59,"props":80,"children":81},{},[82,84,89],{"type":40,"value":83},"Document type ",{"type":34,"tag":65,"props":85,"children":86},{},[87],{"type":40,"value":88},"E-tickets",{"type":40,"value":78},{"type":34,"tag":59,"props":91,"children":92},{},[93,95,100,102,107,109,114],{"type":40,"value":94},"Refund type: ",{"type":34,"tag":65,"props":96,"children":97},{},[98],{"type":40,"value":99},"(Manual) Full",{"type":40,"value":101},", ",{"type":34,"tag":65,"props":103,"children":104},{},[105],{"type":40,"value":106},"(Manual) No Report",{"type":40,"value":108}," or ",{"type":34,"tag":65,"props":110,"children":111},{},[112],{"type":40,"value":113},"(ATC) Full",{"type":40,"value":78},{"type":34,"tag":59,"props":116,"children":117},{},[118],{"type":40,"value":119},"Select the e-tickets.",{"type":34,"tag":59,"props":121,"children":122},{},[123,128],{"type":34,"tag":65,"props":124,"children":125},{},[126],{"type":40,"value":127},"Refund Now",{"type":40,"value":78},{"type":34,"tag":43,"props":130,"children":131},{},[132,134,138,140,145],{"type":40,"value":133},"For one ticket, or when you need to edit amounts: click the ticket number → ",{"type":34,"tag":65,"props":135,"children":136},{},[137],{"type":40,"value":76},{"type":40,"value":139}," → Basic \u002F\nTax Only \u002F ATC Basic → Continue to refund record → edit → Save changes → ",{"type":34,"tag":65,"props":141,"children":142},{},[143],{"type":40,"value":144},"Process refund",{"type":40,"value":78},{"type":34,"tag":35,"props":147,"children":149},{"id":148},"check-it-worked",[150],{"type":40,"value":151},"Check it worked",{"type":34,"tag":43,"props":153,"children":154},{},[155,157,164,166,172],{"type":40,"value":156},"Each ticket shows as refunded in the E-Ticket and EMD section; ",{"type":34,"tag":158,"props":159,"children":161},"code",{"className":160},[],[162],{"type":40,"value":163},"TWD",{"type":40,"value":165}," on each shows ",{"type":34,"tag":158,"props":167,"children":169},{"className":168},[],[170],{"type":40,"value":171},"R",{"type":40,"value":78},{"type":34,"tag":35,"props":174,"children":176},{"id":175},"traps",[177],{"type":40,"value":178},"Traps",{"type":34,"tag":180,"props":181,"children":182},"ul",{},[183,195],{"type":34,"tag":59,"props":184,"children":185},{},[186,188,193],{"type":40,"value":187},"Full refunds apply to ",{"type":34,"tag":65,"props":189,"children":190},{},[191],{"type":40,"value":192},"fully open",{"type":40,"value":194}," tickets only; partly flown ones need the record (Basic).",{"type":34,"tag":59,"props":196,"children":197},{},[198],{"type":40,"value":199},"Multiple refunds are processed at once — check the selection before Refund Now.",1792308318315]