[{"data":1,"prerenderedAt":436},["ShallowReactive",2],{"guide-amadeus-refund-ticket":3,"related-\u002Fblog\u002Famadeus-training-with-ai":34,"mdc--j7b0ae-key":42},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":16,"body":17,"related":18},"after-sales.refund-full","refund-ticket","How do I refund a ticket in Amadeus?","For an unused ticket issued before today, enter TRF\u002FL6\u002FFULL (the ticket on line 6), with \u002FCP100.00A added when the fare rules charge a penalty. TWD then shows the coupons as R. A ticket issued today is voided instead.","Full automated refund (TRF)","basic",[11,12,13,14,15],"TWD","FQN","TRF","TRFP","TRDC",true,"## When\nThe client cancels a ticket issued **before today**, no coupon was used, and the fare rules allow a\nrefund (possibly minus a penalty).\n\n## Check first\n- Issued today? Then **void** instead ([Void an e-ticket issued today](\u002Famadeus-guide\u002Fvoid-ticket)).\n- `TWD`: all coupons open (`O` or `A`).\n- `FQN…*PE`: refundable? Penalty? A \"non-refundable\" fare still often refunds some taxes — that is a\n  partial \u002F tax-only refund ([Partial refund — the refund record, used coupons, taxes and penalty](\u002Famadeus-guide\u002Fpartial-refund)).\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `TRF\u002FL6\u002FFULL` | Full refund of ticket line 6, processed at once. | Fully open ticket, no changes needed. |\n| 2 | `TRF125-1234567890\u002FFULL` | Same, by ticket number. | |\n| 3 | `TRF125-1234567890\u002FFULL\u002FCP100.00A` · `…\u002FCP10` | With a cancellation penalty of 100 · of 10%. | Rules say so. |\n| 4 | `TRF\u002FL6` then `TRFP` | Opens the refund record, lets you check, then processes. | Safer when unsure. |\n| 5 | `TWD` | Coupons now `R` (refunded). | Check. |\n\nGraphic: E-Ticket and EMD → the ticket → **Refund** → type Full (refund now) or Basic (record first).\n\n## Check it worked\n`TWD` shows `R`; the sales report lists an `RFND`.\n\n## Traps\n- **Once processed the coupons are `R`**; to reopen them the airline must change the status.\n  Same day you can cancel the refund ([Cancelling a refund the same day (TRDC)](\u002Famadeus-guide\u002Fcancel-refund)).\n- The refund record may show a **refund document number** — note it for your agency's records.\n- Cancel the flights in the PNR too, so the seats go back.",[19,22,25,28,31],{"slug":20,"question":21},"void-refund-or-reissue","Void, refund or reissue in Amadeus: which one?",{"slug":23,"question":24},"partial-refund","How do I make a partial refund in Amadeus?",{"slug":26,"question":27},"refund-atc","How do I refund a ticket through ATC in Amadeus?",{"slug":29,"question":30},"cancel-refund","How do I cancel a refund in Amadeus?",{"slug":32,"question":33},"void-ticket","How do I void a ticket in Amadeus?",[35],{"path":36,"title":37,"description":38,"date":39,"image":40,"imageAlt":40,"draft":41},"\u002Fblog\u002Famadeus-training-with-ai","Amadeus training with AI: onboarding and support for agents","GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. 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