[{"data":1,"prerenderedAt":423},["ShallowReactive",2],{"guide-amadeus-register-manual-document-trmd":3,"related-\u002Fblog\u002Famadeus-training-with-ai":29,"mdc-dl65cj-key":37},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":14,"body":15,"related":16},"ticketing.register-manual-document","register-manual-document-trmd","How do I register a manual ticket in Amadeus (TRMD)?","With the manual number in the PNR, TRMD\u002FTKTM registers a manual ticket sale in the sales report, TRMD\u002FMCOM an MCO or manual EMD and TRMD\u002FRFND its refund. TRDR reinstates a cancelled sale where the market allows, never for e-tickets.","Register a manual document or refund in the sales report (TRMD) — and reinstate a sale (TRDR)","advanced",[11,12,13],"TRMD","TRDR","FHM",true,"## When\nA ticket, MCO or EMD was issued by hand or outside Amadeus, its number is recorded in the PNR, and it must\nappear in your sales report — or a sale was cancelled by mistake in a market that allows reinstating it.\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `RTF` | Shows the FH line with the manual document number. | Registration reads it. |\n| 2 | `TRMD\u002FTKTM` · `TRMD\u002FTKTM\u002FL8` | Registers a manual ticket sale (the only FH line · line 8). | The sale reaches the report. |\n| 3 | `TRMD\u002FMCOM\u002FL8` | Registers an MCO or a manual EMD from line 8. | Miscellaneous documents too. |\n| 4 | `TRMD\u002FXSBM\u002FL7` | Registers a manual EMD for excess baggage from line 7. | Its own type. |\n| 5 | `TRMD\u002FRFND\u002FL8` | Registers a full refund of that document. | A manual refund. |\n| 6 | `TRMD\u002FTKTM\u002FZA` | Registers and also sends an interface record to the back office. | Accounting gets it at once. |\n| 7 | `TRDR\u002F4` · `TRDR\u002FL8` | Reinstates cancelled item 4 of the query report · the sale on PNR line 8. | Undo a cancellation by mistake. |\n\n## Check it worked\n`TJQ` lists the document with its type (`TKTM`, `MCOM`, `XSBM` or `RFND` — [Codes on the sales report — sale, refund and adjustment types](\u002Famadeus-guide\u002Fsales-report-codes)).\n\n## Traps\n- **Registering issues nothing** — it only reports a document that already exists. Register each one once.\n- Reinstating (`TRDR`) depends on the market and does **not** work for e-tickets or EMDs.\n- The number must be in the PNR first (`FHM` for a manual ticket — [Linking an existing e-ticket to a PNR (FHE)](\u002Famadeus-guide\u002Flink-eticket-to-pnr)).",[17,20,23,26],{"slug":18,"question":19},"sales-report-tjq","How do I see the daily sales report in Amadeus (TJQ)?",{"slug":21,"question":22},"sales-report-codes","What do TKTT, CANX and RFND mean in Amadeus?",{"slug":24,"question":25},"link-eticket-to-pnr","How do I link an existing e-ticket to a PNR in Amadeus?",{"slug":27,"question":28},"void-ticket","How do I void a ticket in Amadeus?",[30],{"path":31,"title":32,"description":33,"date":34,"image":35,"imageAlt":35,"draft":36},"\u002Fblog\u002Famadeus-training-with-ai","Amadeus training with AI: onboarding and support for agents","GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. 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