[{"data":1,"prerenderedAt":491},["ShallowReactive",2],{"guide-amadeus-reissue-ticket":3,"related-\u002Fblog\u002Famadeus-training-with-ai":37,"mdc-kd01nw-key":45},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":22,"body":23,"related":24},"after-sales.atc-reissue","reissue-ticket","How do I reissue (exchange) a ticket in Amadeus?","Book the new flights, see the fare difference and penalty with FXF, store the exchange with FXQ, then issue with TTP. Amadeus Ticket Changer (ATC) works out both; where an airline doesn't use ATC, the exchange is done by hand.","Voluntary change and reissue with Amadeus Ticket Changer (FXQ, TTP)","basic",[11,12,13,14,15,16,17,18,19,20,21],"TWD","FQN","SB","FXF","FXQ","TQR","FP","TTP","TTM","FXE","FXO",true,"## When\nThe client changes date, flight, class or routing on an issued ticket and the fare rules allow it,\npossibly with a fare difference (\"additional collection\") and a penalty. ATC calculates both.\n\n## Check first\n- `TWD`: coupons open. `FQN…*VC` \u002F `FQN…*PE`: voluntary change conditions.\n- ATC is optional and market-specific; `FQNATC\u002FCXR` lists airlines using it.\n  If refused, use the manual method ([Manual exchange with an additional collection (re-pricing method)](\u002Famadeus-guide\u002Fmanual-exchange-collection)).\n- One passenger changing in a multi-passenger PNR? **Split first** ([Splitting passengers into a new PNR (SP)](\u002Famadeus-guide\u002Fsplit-pnr)).\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `SB…` or `XE` + `SS…` | Puts the new flights in the PNR. | ATC prices what is booked. |\n| 2 | `FXF` | Informative ATC pricing (no change). | See collection and penalty first. |\n| 3 | `FXQ` | Confirmed ATC pricing: creates the reissue TST (and TSMs for penalty \u002F residual if needed). | Stores the exchange. |\n| 4 | `TQR` | ATC reissue panel. | Collection, penalty, residual. |\n| 5 | `FPO\u002F…+\u002F…` (check FP) | Old and new form of payment for the collection. | Reissue needs both. |\n| 6 | `RF` + name, `TTP` (`TTP\u002FTTM` if TSMs) | Issues the new ticket (and EMDs). | The exchange itself. |\n\nOptions: `FXQ\u002FP1` passenger · `FXQ\u002FS1,3` segments · `FXF\u002FTKT057-…\u002FP1` by ticket · `FXE`\u002F`FXO`\nbest-pricer variants (may rebook class). Graphic: E-Ticket and EMD → **ATC Reissue**\n→ new itinerary → Informative ATC → **Confirm and create TST** → FOP → **Reissue**.\n\n## Check it worked\nA new FA line (new 13-digit number); `TWD` on the old ticket shows coupons `E` (exchanged).\n\n## Traps\n- ATC does not apply to group booking files; several passengers must share the same itinerary.\n- Every TSM ATC creates (penalty, residual) needs a form of payment and must be issued too.",[25,28,31,34],{"slug":26,"question":27},"void-refund-or-reissue","Void, refund or reissue in Amadeus: which one?",{"slug":29,"question":30},"fo-element","How do I add the FO element for an exchange in Amadeus?",{"slug":32,"question":33},"manual-exchange-collection","How do I do a manual exchange with a collection in Amadeus?",{"slug":35,"question":36},"split-pnr","How do I split a PNR in Amadeus?",[38],{"path":39,"title":40,"description":41,"date":42,"image":43,"imageAlt":43,"draft":44},"\u002Fblog\u002Famadeus-training-with-ai","Amadeus training with AI: onboarding and support for agents","GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. 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