[{"data":1,"prerenderedAt":173},["ShallowReactive",2],{"guide-amadeus-replace-invoiced-items":3,"related-\u002Fblog\u002Famadeus-training-with-ai":17,"mdc-a6gjoj-key":25},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":11,"body":12,"related":13},"after-sales.replace-invoiced-items","replace-invoiced-items","How do I correct an invoiced sales item in Amadeus?","For offices that invoice from Amadeus: Sales, Correction, Replace Invoiced Items creates a reversing credit item and an editable copy, then you invoice the pair. Removing an invoiced flight or TST cancels the item and creates a refund item.","Replacing invoiced sales items and automatic correction","advanced",[],true,"## When\nThe office invoices from Amadeus sales items and an invoiced item must change. This\napplies only to agencies that invoice from Amadeus; most invoice from their own system.\n\n## What it does\n- **Replace invoiced item** (Sales → Correction → Replace Invoiced Items): creates a reversing credit\n  item (`CR2`) and a new editable copy; the original becomes `COR`. Invoice them separately (credit\n  note + invoice) or together (one document for the difference).\n- **Automatic correction**: removing a passenger, a segment or the TST\u002FTSM of an invoiced item sets\n  it to `CAN` and creates a refund item `RFN`; non-invoiced items simply become `IGN`.\n\n## Steps\n1. Sales section → select the invoiced item → **Correction** → **Replace Invoiced Items**; or\n   Documents → **Replace document** (with or without a credit note).\n2. Edit the new item; invoice the pair.\n\n## Traps\n- These are Amadeus mid-office documents. If your agency makes its invoices and credit notes in its\n  own system, do not create Amadeus credit notes for clients.",[14],{"slug":15,"question":16},"sales-and-invoices","What is the Sales section of an Amadeus booking file?",[18],{"path":19,"title":20,"description":21,"date":22,"image":23,"imageAlt":23,"draft":24},"\u002Fblog\u002Famadeus-training-with-ai","Amadeus training with AI: onboarding and support for agents","GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. No API needed.","2026-09-27",null,false,{"data":26,"body":27},{},{"type":28,"children":29},"root",[30,39,45,51,118,124,159,165],{"type":31,"tag":32,"props":33,"children":35},"element","h2",{"id":34},"when",[36],{"type":37,"value":38},"text","When",{"type":31,"tag":40,"props":41,"children":42},"p",{},[43],{"type":37,"value":44},"The office invoices from Amadeus sales items and an invoiced item must change. This\napplies only to agencies that invoice from Amadeus; most invoice from their own system.",{"type":31,"tag":32,"props":46,"children":48},{"id":47},"what-it-does",[49],{"type":37,"value":50},"What it does",{"type":31,"tag":52,"props":53,"children":54},"ul",{},[55,84],{"type":31,"tag":56,"props":57,"children":58},"li",{},[59,65,67,74,76,82],{"type":31,"tag":60,"props":61,"children":62},"strong",{},[63],{"type":37,"value":64},"Replace invoiced item",{"type":37,"value":66}," (Sales → Correction → Replace Invoiced Items): creates a reversing credit\nitem (",{"type":31,"tag":68,"props":69,"children":71},"code",{"className":70},[],[72],{"type":37,"value":73},"CR2",{"type":37,"value":75},") and a new editable copy; the original becomes ",{"type":31,"tag":68,"props":77,"children":79},{"className":78},[],[80],{"type":37,"value":81},"COR",{"type":37,"value":83},". Invoice them separately (credit\nnote + invoice) or together (one document for the difference).",{"type":31,"tag":56,"props":85,"children":86},{},[87,92,94,100,102,108,110,116],{"type":31,"tag":60,"props":88,"children":89},{},[90],{"type":37,"value":91},"Automatic correction",{"type":37,"value":93},": removing a passenger, a segment or the TST\u002FTSM of an invoiced item sets\nit to ",{"type":31,"tag":68,"props":95,"children":97},{"className":96},[],[98],{"type":37,"value":99},"CAN",{"type":37,"value":101}," and creates a refund item ",{"type":31,"tag":68,"props":103,"children":105},{"className":104},[],[106],{"type":37,"value":107},"RFN",{"type":37,"value":109},"; non-invoiced items simply become ",{"type":31,"tag":68,"props":111,"children":113},{"className":112},[],[114],{"type":37,"value":115},"IGN",{"type":37,"value":117},".",{"type":31,"tag":32,"props":119,"children":121},{"id":120},"steps",[122],{"type":37,"value":123},"Steps",{"type":31,"tag":125,"props":126,"children":127},"ol",{},[128,154],{"type":31,"tag":56,"props":129,"children":130},{},[131,133,138,140,145,147,152],{"type":37,"value":132},"Sales section → select the invoiced item → ",{"type":31,"tag":60,"props":134,"children":135},{},[136],{"type":37,"value":137},"Correction",{"type":37,"value":139}," → ",{"type":31,"tag":60,"props":141,"children":142},{},[143],{"type":37,"value":144},"Replace Invoiced Items",{"type":37,"value":146},"; or\nDocuments → ",{"type":31,"tag":60,"props":148,"children":149},{},[150],{"type":37,"value":151},"Replace document",{"type":37,"value":153}," (with or without a credit note).",{"type":31,"tag":56,"props":155,"children":156},{},[157],{"type":37,"value":158},"Edit the new item; invoice the pair.",{"type":31,"tag":32,"props":160,"children":162},{"id":161},"traps",[163],{"type":37,"value":164},"Traps",{"type":31,"tag":52,"props":166,"children":167},{},[168],{"type":31,"tag":56,"props":169,"children":170},{},[171],{"type":37,"value":172},"These are Amadeus mid-office documents. If your agency makes its invoices and credit notes in its\nown system, do not create Amadeus credit notes for clients.",1792308318572]