[{"data":1,"prerenderedAt":303},["ShallowReactive",2],{"guide-amadeus-sales-and-invoices":3,"related-\u002Fblog\u002Famadeus-training-with-ai":24,"mdc-h79it2-key":32},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":12,"body":13,"related":14},"ticketing.sales-and-invoices","sales-and-invoices","What is the Sales section of an Amadeus booking file?","Offices that use the Total Travel Record see sales items (air, EMDs, hotels, cars) with states such as ACT or CAN, and can issue Amadeus invoices (INV). Most agencies keep invoices in their own system; INVD only displays one.","Sales information, invoices and payments in the booking file","intermediate",[11],"INV",true,"## When\nThe booking file shows a **Sales** section (sales items, documents, payments), or someone mentions\nAmadeus invoices (`INV`).\n\n## What it is\nAmadeus can keep **sales items** for a trip — air (from the TST), EMDs (from the TSM), hotels, cars\nand manual bookings — with states (`ACT`, `OFF` offer, `CAN`\u002F`RFN` cancelled-refunded pairs,\n`COR`\u002F`CR2` corrections) and issue **invoices** from them (`INV`, `INE`).\nThe Sales section appears only when the office uses the Total Travel Record.\n\n## At your agency\nMost agencies keep **invoices, credit notes and purchase records in their own system** and match the\nBSP statement there. If yours does, Amadeus sales items and invoices\nare not your accounting. Unless your agency decides otherwise:\n- do not issue Amadeus invoices to clients;\n- do not \"correct\" sales items to fix a price — the ticket and your own records are what count.\n\n## Steps (if you need to look)\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | booking file → Sales | Shows sales items and documents. | Read-only check. |\n| 2 | `INVD` | Displays an invoice without printing. | See what Amadeus would invoice. |\n\n## Traps\n- Invoiced sales items cannot be edited; changes go through correction or replacement\n  ([Replacing invoiced sales items and automatic correction](\u002Famadeus-guide\u002Freplace-invoiced-items)).",[15,18,21],{"slug":16,"question":17},"agent-service-fee","How do I issue a travel agent service fee (TASF) in Amadeus?",{"slug":19,"question":20},"replace-invoiced-items","How do I correct an invoiced sales item in Amadeus?",{"slug":22,"question":23},"billing-address","How do I add a billing or mailing address in Amadeus?",[25],{"path":26,"title":27,"description":28,"date":29,"image":30,"imageAlt":30,"draft":31},"\u002Fblog\u002Famadeus-training-with-ai","Amadeus training with AI: onboarding and support for agents","GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. 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