[{"data":1,"prerenderedAt":408},["ShallowReactive",2],{"guide-amadeus-unused-eticket-report":3,"related-\u002Fblog\u002Famadeus-training-with-ai":28,"mdc-k7xg3-key":36},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":13,"body":14,"related":15},"ticketing.unused-eticket-report","unused-eticket-report","How do I find unused e-tickets in Amadeus (UTR)?","UTR lists your office's unused e-tickets, by name (UTR\u002FN-), locator, airline, ticket number or last travel date, in the markets that have it. Unused is not the same as refundable: check the fare rules before promising a refund.","Unused e-ticket report (UTR) — find tickets nobody flew","intermediate",[11,12],"UTR","TWD",true,"## When\nYou want a list of your office's e-tickets that were never used — for example to check whether a refund is due\nor to follow up with a client. The report is available in some markets and for some users only.\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `UTR` | Unused e-tickets of your office. | The whole list. |\n| 2 | `UTR\u002FN-NOVAK` · `UTR\u002FR-ABC123` | By passenger name · by record locator. | One client or booking. |\n| 3 | `UTR\u002FD-15JUL26` · `UTR\u002FD-01JUL26-31JUL26` | By last travel date · by a range of dates. | Tickets from one period. |\n| 4 | `UTR\u002FV-LH` · `UTR\u002FT-2201234567890` | By airline · by ticket number. | Narrow it down. |\n| 5 | `UTR\u002FU` | Leaves out refused e-ticket items. | A cleaner list. |\n| 6 | `UTR\u002FX-2201234567890` · `UTR\u002FI-2201234567890` | Takes a ticket off the report by hand · puts it back. | Handled ones out of the way. |\n| 7 | `UTR\u002FH` | Tickets taken off by hand. | Check what was removed. |\n| 8 | `TWD\u002FTKT220-1234567890` | The e-ticket record of a ticket on the list. | See its coupon statuses. |\n\n## Check it worked\nThe report lists each ticket with the passenger and its last travel date.\n\n## Traps\n- **Unused is not the same as refundable** — read the fare rules (`FWR`, `FQN`) and see\n  [Void, refund, revalidation or reissue — which one this case needs](\u002Famadeus-guide\u002Fvoid-refund-or-reissue) before you promise money back.\n- Taking a ticket off the report changes nothing on the ticket itself.",[16,19,22,25],{"slug":17,"question":18},"display-eticket-twd","How do I display an e-ticket in Amadeus (TWD)?",{"slug":20,"question":21},"coupon-status-codes","What do Amadeus e-ticket coupon statuses mean?",{"slug":23,"question":24},"refund-ticket","How do I refund a ticket in Amadeus?",{"slug":26,"question":27},"void-refund-or-reissue","Void, refund or reissue in Amadeus: which one?",[29],{"path":30,"title":31,"description":32,"date":33,"image":34,"imageAlt":34,"draft":35},"\u002Fblog\u002Famadeus-training-with-ai","Amadeus training with AI: onboarding and support for agents","GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. No API needed.","2026-09-27",null,false,{"data":37,"body":38},{},{"type":39,"children":40},"root",[41,50,56,62,345,351,356,362],{"type":42,"tag":43,"props":44,"children":46},"element","h2",{"id":45},"when",[47],{"type":48,"value":49},"text","When",{"type":42,"tag":51,"props":52,"children":53},"p",{},[54],{"type":48,"value":55},"You want a list of your office's e-tickets that were never used — for example to check whether a refund is due\nor to follow up with a client. The report is available in some markets and for some users only.",{"type":42,"tag":43,"props":57,"children":59},{"id":58},"steps",[60],{"type":48,"value":61},"Steps",{"type":42,"tag":63,"props":64,"children":65},"table",{},[66,95],{"type":42,"tag":67,"props":68,"children":69},"thead",{},[70],{"type":42,"tag":71,"props":72,"children":73},"tr",{},[74,80,85,90],{"type":42,"tag":75,"props":76,"children":77},"th",{},[78],{"type":48,"value":79},"#",{"type":42,"tag":75,"props":81,"children":82},{},[83],{"type":48,"value":84},"Entry",{"type":42,"tag":75,"props":86,"children":87},{},[88],{"type":48,"value":89},"What it does",{"type":42,"tag":75,"props":91,"children":92},{},[93],{"type":48,"value":94},"Why",{"type":42,"tag":96,"props":97,"children":98},"tbody",{},[99,127,162,196,230,257,291,318],{"type":42,"tag":71,"props":100,"children":101},{},[102,108,117,122],{"type":42,"tag":103,"props":104,"children":105},"td",{},[106],{"type":48,"value":107},"1",{"type":42,"tag":103,"props":109,"children":110},{},[111],{"type":42,"tag":112,"props":113,"children":115},"code",{"className":114},[],[116],{"type":48,"value":11},{"type":42,"tag":103,"props":118,"children":119},{},[120],{"type":48,"value":121},"Unused e-tickets of your office.",{"type":42,"tag":103,"props":123,"children":124},{},[125],{"type":48,"value":126},"The whole list.",{"type":42,"tag":71,"props":128,"children":129},{},[130,135,152,157],{"type":42,"tag":103,"props":131,"children":132},{},[133],{"type":48,"value":134},"2",{"type":42,"tag":103,"props":136,"children":137},{},[138,144,146],{"type":42,"tag":112,"props":139,"children":141},{"className":140},[],[142],{"type":48,"value":143},"UTR\u002FN-NOVAK",{"type":48,"value":145}," · ",{"type":42,"tag":112,"props":147,"children":149},{"className":148},[],[150],{"type":48,"value":151},"UTR\u002FR-ABC123",{"type":42,"tag":103,"props":153,"children":154},{},[155],{"type":48,"value":156},"By passenger name · by record locator.",{"type":42,"tag":103,"props":158,"children":159},{},[160],{"type":48,"value":161},"One client or booking.",{"type":42,"tag":71,"props":163,"children":164},{},[165,170,186,191],{"type":42,"tag":103,"props":166,"children":167},{},[168],{"type":48,"value":169},"3",{"type":42,"tag":103,"props":171,"children":172},{},[173,179,180],{"type":42,"tag":112,"props":174,"children":176},{"className":175},[],[177],{"type":48,"value":178},"UTR\u002FD-15JUL26",{"type":48,"value":145},{"type":42,"tag":112,"props":181,"children":183},{"className":182},[],[184],{"type":48,"value":185},"UTR\u002FD-01JUL26-31JUL26",{"type":42,"tag":103,"props":187,"children":188},{},[189],{"type":48,"value":190},"By last travel date · by a range of dates.",{"type":42,"tag":103,"props":192,"children":193},{},[194],{"type":48,"value":195},"Tickets from one period.",{"type":42,"tag":71,"props":197,"children":198},{},[199,204,220,225],{"type":42,"tag":103,"props":200,"children":201},{},[202],{"type":48,"value":203},"4",{"type":42,"tag":103,"props":205,"children":206},{},[207,213,214],{"type":42,"tag":112,"props":208,"children":210},{"className":209},[],[211],{"type":48,"value":212},"UTR\u002FV-LH",{"type":48,"value":145},{"type":42,"tag":112,"props":215,"children":217},{"className":216},[],[218],{"type":48,"value":219},"UTR\u002FT-2201234567890",{"type":42,"tag":103,"props":221,"children":222},{},[223],{"type":48,"value":224},"By airline · by ticket number.",{"type":42,"tag":103,"props":226,"children":227},{},[228],{"type":48,"value":229},"Narrow it down.",{"type":42,"tag":71,"props":231,"children":232},{},[233,238,247,252],{"type":42,"tag":103,"props":234,"children":235},{},[236],{"type":48,"value":237},"5",{"type":42,"tag":103,"props":239,"children":240},{},[241],{"type":42,"tag":112,"props":242,"children":244},{"className":243},[],[245],{"type":48,"value":246},"UTR\u002FU",{"type":42,"tag":103,"props":248,"children":249},{},[250],{"type":48,"value":251},"Leaves out refused e-ticket items.",{"type":42,"tag":103,"props":253,"children":254},{},[255],{"type":48,"value":256},"A cleaner list.",{"type":42,"tag":71,"props":258,"children":259},{},[260,265,281,286],{"type":42,"tag":103,"props":261,"children":262},{},[263],{"type":48,"value":264},"6",{"type":42,"tag":103,"props":266,"children":267},{},[268,274,275],{"type":42,"tag":112,"props":269,"children":271},{"className":270},[],[272],{"type":48,"value":273},"UTR\u002FX-2201234567890",{"type":48,"value":145},{"type":42,"tag":112,"props":276,"children":278},{"className":277},[],[279],{"type":48,"value":280},"UTR\u002FI-2201234567890",{"type":42,"tag":103,"props":282,"children":283},{},[284],{"type":48,"value":285},"Takes a ticket off the report by hand · puts it back.",{"type":42,"tag":103,"props":287,"children":288},{},[289],{"type":48,"value":290},"Handled ones out of the way.",{"type":42,"tag":71,"props":292,"children":293},{},[294,299,308,313],{"type":42,"tag":103,"props":295,"children":296},{},[297],{"type":48,"value":298},"7",{"type":42,"tag":103,"props":300,"children":301},{},[302],{"type":42,"tag":112,"props":303,"children":305},{"className":304},[],[306],{"type":48,"value":307},"UTR\u002FH",{"type":42,"tag":103,"props":309,"children":310},{},[311],{"type":48,"value":312},"Tickets taken off by hand.",{"type":42,"tag":103,"props":314,"children":315},{},[316],{"type":48,"value":317},"Check what was removed.",{"type":42,"tag":71,"props":319,"children":320},{},[321,326,335,340],{"type":42,"tag":103,"props":322,"children":323},{},[324],{"type":48,"value":325},"8",{"type":42,"tag":103,"props":327,"children":328},{},[329],{"type":42,"tag":112,"props":330,"children":332},{"className":331},[],[333],{"type":48,"value":334},"TWD\u002FTKT220-1234567890",{"type":42,"tag":103,"props":336,"children":337},{},[338],{"type":48,"value":339},"The e-ticket record of a ticket on the list.",{"type":42,"tag":103,"props":341,"children":342},{},[343],{"type":48,"value":344},"See its coupon statuses.",{"type":42,"tag":43,"props":346,"children":348},{"id":347},"check-it-worked",[349],{"type":48,"value":350},"Check it worked",{"type":42,"tag":51,"props":352,"children":353},{},[354],{"type":48,"value":355},"The report lists each ticket with the passenger and its last travel date.",{"type":42,"tag":43,"props":357,"children":359},{"id":358},"traps",[360],{"type":48,"value":361},"Traps",{"type":42,"tag":363,"props":364,"children":365},"ul",{},[366,403],{"type":42,"tag":367,"props":368,"children":369},"li",{},[370,376,378,384,386,392,394,401],{"type":42,"tag":371,"props":372,"children":373},"strong",{},[374],{"type":48,"value":375},"Unused is not the same as refundable",{"type":48,"value":377}," — read the fare rules (",{"type":42,"tag":112,"props":379,"children":381},{"className":380},[],[382],{"type":48,"value":383},"FWR",{"type":48,"value":385},", ",{"type":42,"tag":112,"props":387,"children":389},{"className":388},[],[390],{"type":48,"value":391},"FQN",{"type":48,"value":393},") and see\n",{"type":42,"tag":395,"props":396,"children":398},"a",{"href":397},"\u002Famadeus-guide\u002Fvoid-refund-or-reissue",[399],{"type":48,"value":400},"Void, refund, revalidation or reissue — which one this case needs",{"type":48,"value":402}," before you promise money back.",{"type":42,"tag":367,"props":404,"children":405},{},[406],{"type":48,"value":407},"Taking a ticket off the report changes nothing on the ticket itself.",1792308314468]