[{"data":1,"prerenderedAt":454},["ShallowReactive",2],{"guide-amadeus-void-refund-or-reissue":3,"related-\u002Fblog\u002Famadeus-training-with-ai":41,"mdc--lq9rtr-key":49},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":17,"body":18,"related":19},"after-sales.which-one","void-refund-or-reissue","Void, refund or reissue in Amadeus: which one?","Issued today: void it (TRDC). Issued earlier and unused: refund it (TRF). Same fare, only the flight or date changes: revalidate (TTP\u002FETRV). A new fare or a fare difference: reissue (FXQ, then TTP).","Void, refund, revalidation or reissue — which one this case needs","basic",[11,12,13,14,15,16],"TWD","FQN","TRDC","TRF","FXQ","TTP",true,"## When\nA ticket is **already issued** and the client cancels or changes something. Pick the right tool\nbefore touching the booking.\n\n## Check first\n`TWD` (coupon statuses, issue date) and `FQN…*PE` \u002F `FQN…*VC` (the fare's change and refund rules).\n\n## The decision\n| Situation | Tool | Amadeus | Card |\n|---|---|---|---|\n| Cancel or wrong ticket, **issued today** (before midnight) | **Void** | `TRDC` | [Void an e-ticket issued today](\u002Famadeus-guide\u002Fvoid-ticket) |\n| Cancel, issued **before today**, open coupons | **Refund** (full or partial, penalty per rules) | `TRF` | [Full automated refund (TRF)](\u002Famadeus-guide\u002Frefund-ticket), [Partial refund — the refund record, used coupons, taxes and penalty](\u002Famadeus-guide\u002Fpartial-refund) |\n| Same fare; other flight number, date or time (same cities); status `O`\u002F`A` | **Revalidation** — same ticket | `TTP\u002FETRV` | [Revalidation — same fare, changed flight or date, no new ticket](\u002Famadeus-guide\u002Frevalidate-ticket) |\n| New date \u002F flight \u002F class \u002F routing with a fare difference or penalty | **Reissue (exchange)** — new ticket | `FXQ` + `TTP` (ATC) or manual | [Voluntary change and reissue with Amadeus Ticket Changer (FXQ, TTP)](\u002Famadeus-guide\u002Freissue-ticket) |\n| Airline changed or cancelled the flight | **Involuntary** reissue or refund | `FXI` | [Involuntary reissue after an airline schedule change (FXI)](\u002Famadeus-guide\u002Finvoluntary-reissue) |\n| Airline wants its change fee separately | **EMD** for the fee | `TTM` | [Airline change fee collected on an EMD](\u002Famadeus-guide\u002Fchange-fee-on-emd) |\n\nRevalidation is only possible when the fare stays the same and the change is a flight number, date,\ntime, airport in the same city or (if allowed) airline in the same group.\n\n## Traps\n- **Change the booking and the ticket together**: rebooking alone leaves the ticket on the old flight.\n- A void after midnight is not possible — then it is a refund, billed and credited by BSP in\n  different weeks.\n- Always check coupon statuses: only open (`O`) coupons can be refunded or exchanged by the agency.",[20,23,26,29,32,35,38],{"slug":21,"question":22},"void-ticket","How do I void a ticket in Amadeus?",{"slug":24,"question":25},"refund-ticket","How do I refund a ticket in Amadeus?",{"slug":27,"question":28},"revalidate-ticket","How do I revalidate a ticket in Amadeus?",{"slug":30,"question":31},"reissue-ticket","How do I reissue (exchange) a ticket in Amadeus?",{"slug":33,"question":34},"change-fee-on-emd","How do I collect an airline change fee on an EMD in Amadeus?",{"slug":36,"question":37},"partial-refund","How do I make a partial refund in Amadeus?",{"slug":39,"question":40},"involuntary-reissue","How do I reissue after a schedule change in Amadeus (FXI)?",[42],{"path":43,"title":44,"description":45,"date":46,"image":47,"imageAlt":47,"draft":48},"\u002Fblog\u002Famadeus-training-with-ai","Amadeus training with AI: onboarding and support for agents","GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. 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