[{"data":1,"prerenderedAt":614},["ShallowReactive",2],{"guide-amadeus-void-ticket":3,"related-\u002Fblog\u002Famadeus-training-with-ai":44,"mdc-5lp25f-key":52},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":20,"body":21,"related":22},"after-sales.void-eticket","void-ticket","How do I void a ticket in Amadeus?","Retrieve the PNR, check with TWD that every coupon is still open, then enter TRDC (TRDC\u002FL6 for the ticket on line 6). A void works only on the day of issue; from the next day it is a refund.","Void an e-ticket issued today","basic",[11,12,13,14,15,16,17,18,19],"RT","TWD","TRDC","TRDC\u002FL","TRDC\u002FTK-","TJQ","XE","RF","ER",true,"## When\nA ticket issued **today** must disappear. The client cancelled, or the ticket is wrong (name, date, fare, passenger type). A void cancels the sale as if it never happened: the airline gets nothing, and the weekly BSP statement prints the ticket at 0.00.\n\n## Check first\n- **Is it still the day of issue?** The usual rule is before midnight on the day it was issued; some markets differ, so check yours. From the next day it is a **refund**, not a void (see [Void, refund, revalidation or reissue — which one this case needs](\u002Famadeus-guide\u002Fvoid-refund-or-reissue)).\n- **Are the coupons still open (`O`) in `TWD`?** A coupon that is checked in, flown or exchanged cannot be voided.\n- **How many documents?** There is one e-ticket per passenger. A paid seat or bag has its own EMD. Each one is voided on its own.\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `RT` + locator | Retrieves the PNR. | The void works from the ticket lines (FA) in the PNR. |\n| 2 | `TWD` (or `TWD\u002FL6`, the FA on line 6) | Shows the e-ticket record. | Check the number, that every coupon is `O`, and that the issue date is today. |\n| 3 | `TRDC` (the PNR has one FA line) · `TRDC\u002FL6` (FA on line 6) · `TRDC\u002FTK-` + 13 digits (by number) | Cancels the sale of that document. | This is the void itself. It covers one document; repeat it per passenger. |\n| 4 | `TWD` | Shows the record again. | The coupons must now read `V` (void). |\n| 5a | Client not travelling: `XE` + segments, `RF` + name, `ER` | Cancels the flights and saves. | **A void cancels the ticket, not the booking.** Seats left booked turn into no-shows. |\n| 5b | Wrong ticket, re-issuing: keep the segments, fix the error, re-price (`FXP`), issue (`TTP`) | Replaces the ticket. | See [Issuing e-tickets (TTP)](\u002Famadeus-guide\u002Fissue-ticket-ttp). |\n\nIn the graphic booking file: **E-Ticket and EMD** section → select the ticket → **Void E-ticket\u002FEMD** → **Void**. Leave \"Void directly on airline stock\" unticked when your agency issues on BSP stock.\n\n## Check it worked\n- `TWD`: every coupon shows `V`.\n- `TJQ` (today's sales report): the document shows as cancelled the same day (sale type `CANX`).\n\n## Traps\n- **A void cannot be undone.** Reinstating (`TRDR`) is not available for e-tickets and EMDs. To travel after all, book and issue a new ticket.\n- **Several passengers means several voids.** From the sales report, `TRDC\u002F1,3` or `TRDC\u002F1-3` cancels several items. Keep it to 4 electronic documents per entry, to avoid timeouts.\n- **Attached EMDs** (seat, bag) are voided separately (see [Voiding an EMD](\u002Famadeus-guide\u002Fvoid-emd)). Otherwise they stay billed.\n- **After midnight** `TRDC` is the wrong tool. Refund instead ([Full automated refund (TRF)](\u002Famadeus-guide\u002Frefund-ticket)); BSP bills the ticket and credits the refund in the refund's week.\n- `TRDC\u002F…\u002FSR` (cancel without updating the coupon status) is market-specific. Do not use it without asking your senior agent.",[23,26,29,32,35,38,41],{"slug":24,"question":25},"void-refund-or-reissue","Void, refund or reissue in Amadeus: which one?",{"slug":27,"question":28},"refund-ticket","How do I refund a ticket in Amadeus?",{"slug":30,"question":31},"display-eticket-twd","How do I display an e-ticket in Amadeus (TWD)?",{"slug":33,"question":34},"coupon-status-codes","What do Amadeus e-ticket coupon statuses mean?",{"slug":36,"question":37},"sales-report-tjq","How do I see the daily sales report in Amadeus (TJQ)?",{"slug":39,"question":40},"void-emd","How do I void an EMD in Amadeus?",{"slug":42,"question":43},"issue-ticket-ttp","How do I issue a ticket in Amadeus (TTP)?",[45],{"path":46,"title":47,"description":48,"date":49,"image":50,"imageAlt":50,"draft":51},"\u002Fblog\u002Famadeus-training-with-ai","Amadeus training with AI: onboarding and support for agents","GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. No API needed.","2026-09-27",null,false,{"data":53,"body":54},{},{"type":55,"children":56},"root",[57,66,80,86,153,159,439,465,471,507,513],{"type":58,"tag":59,"props":60,"children":62},"element","h2",{"id":61},"when",[63],{"type":64,"value":65},"text","When",{"type":58,"tag":67,"props":68,"children":69},"p",{},[70,72,78],{"type":64,"value":71},"A ticket issued ",{"type":58,"tag":73,"props":74,"children":75},"strong",{},[76],{"type":64,"value":77},"today",{"type":64,"value":79}," must disappear. The client cancelled, or the ticket is wrong (name, date, fare, passenger type). A void cancels the sale as if it never happened: the airline gets nothing, and the weekly BSP statement prints the ticket at 0.00.",{"type":58,"tag":59,"props":81,"children":83},{"id":82},"check-first",[84],{"type":64,"value":85},"Check first",{"type":58,"tag":87,"props":88,"children":89},"ul",{},[90,117,143],{"type":58,"tag":91,"props":92,"children":93},"li",{},[94,99,101,106,108,115],{"type":58,"tag":73,"props":95,"children":96},{},[97],{"type":64,"value":98},"Is it still the day of issue?",{"type":64,"value":100}," The usual rule is before midnight on the day it was issued; some markets differ, so check yours. From the next day it is a ",{"type":58,"tag":73,"props":102,"children":103},{},[104],{"type":64,"value":105},"refund",{"type":64,"value":107},", not a void (see ",{"type":58,"tag":109,"props":110,"children":112},"a",{"href":111},"\u002Famadeus-guide\u002Fvoid-refund-or-reissue",[113],{"type":64,"value":114},"Void, refund, revalidation or reissue — which one this case needs",{"type":64,"value":116},").",{"type":58,"tag":91,"props":118,"children":119},{},[120,141],{"type":58,"tag":73,"props":121,"children":122},{},[123,125,132,134,139],{"type":64,"value":124},"Are the coupons still open (",{"type":58,"tag":126,"props":127,"children":129},"code",{"className":128},[],[130],{"type":64,"value":131},"O",{"type":64,"value":133},") in ",{"type":58,"tag":126,"props":135,"children":137},{"className":136},[],[138],{"type":64,"value":12},{"type":64,"value":140},"?",{"type":64,"value":142}," A coupon that is checked in, flown or exchanged cannot be voided.",{"type":58,"tag":91,"props":144,"children":145},{},[146,151],{"type":58,"tag":73,"props":147,"children":148},{},[149],{"type":64,"value":150},"How many documents?",{"type":64,"value":152}," There is one e-ticket per passenger. A paid seat or bag has its own EMD. Each one is voided on its own.",{"type":58,"tag":59,"props":154,"children":156},{"id":155},"steps",[157],{"type":64,"value":158},"Steps",{"type":58,"tag":160,"props":161,"children":162},"table",{},[163,192],{"type":58,"tag":164,"props":165,"children":166},"thead",{},[167],{"type":58,"tag":168,"props":169,"children":170},"tr",{},[171,177,182,187],{"type":58,"tag":172,"props":173,"children":174},"th",{},[175],{"type":64,"value":176},"#",{"type":58,"tag":172,"props":178,"children":179},{},[180],{"type":64,"value":181},"Entry",{"type":58,"tag":172,"props":183,"children":184},{},[185],{"type":64,"value":186},"What it does",{"type":58,"tag":172,"props":188,"children":189},{},[190],{"type":64,"value":191},"Why",{"type":58,"tag":193,"props":194,"children":195},"tbody",{},[196,225,268,311,345,392],{"type":58,"tag":168,"props":197,"children":198},{},[199,205,215,220],{"type":58,"tag":200,"props":201,"children":202},"td",{},[203],{"type":64,"value":204},"1",{"type":58,"tag":200,"props":206,"children":207},{},[208,213],{"type":58,"tag":126,"props":209,"children":211},{"className":210},[],[212],{"type":64,"value":11},{"type":64,"value":214}," + locator",{"type":58,"tag":200,"props":216,"children":217},{},[218],{"type":64,"value":219},"Retrieves the PNR.",{"type":58,"tag":200,"props":221,"children":222},{},[223],{"type":64,"value":224},"The void works from the ticket lines (FA) in the PNR.",{"type":58,"tag":168,"props":226,"children":227},{},[228,233,251,256],{"type":58,"tag":200,"props":229,"children":230},{},[231],{"type":64,"value":232},"2",{"type":58,"tag":200,"props":234,"children":235},{},[236,241,243,249],{"type":58,"tag":126,"props":237,"children":239},{"className":238},[],[240],{"type":64,"value":12},{"type":64,"value":242}," (or ",{"type":58,"tag":126,"props":244,"children":246},{"className":245},[],[247],{"type":64,"value":248},"TWD\u002FL6",{"type":64,"value":250},", the FA on line 6)",{"type":58,"tag":200,"props":252,"children":253},{},[254],{"type":64,"value":255},"Shows the e-ticket record.",{"type":58,"tag":200,"props":257,"children":258},{},[259,261,266],{"type":64,"value":260},"Check the number, that every coupon is ",{"type":58,"tag":126,"props":262,"children":264},{"className":263},[],[265],{"type":64,"value":131},{"type":64,"value":267},", and that the issue date is today.",{"type":58,"tag":168,"props":269,"children":270},{},[271,276,301,306],{"type":58,"tag":200,"props":272,"children":273},{},[274],{"type":64,"value":275},"3",{"type":58,"tag":200,"props":277,"children":278},{},[279,284,286,292,294,299],{"type":58,"tag":126,"props":280,"children":282},{"className":281},[],[283],{"type":64,"value":13},{"type":64,"value":285}," (the PNR has one FA line) · ",{"type":58,"tag":126,"props":287,"children":289},{"className":288},[],[290],{"type":64,"value":291},"TRDC\u002FL6",{"type":64,"value":293}," (FA on line 6) · ",{"type":58,"tag":126,"props":295,"children":297},{"className":296},[],[298],{"type":64,"value":15},{"type":64,"value":300}," + 13 digits (by number)",{"type":58,"tag":200,"props":302,"children":303},{},[304],{"type":64,"value":305},"Cancels the sale of that document.",{"type":58,"tag":200,"props":307,"children":308},{},[309],{"type":64,"value":310},"This is the void itself. It covers one document; repeat it per passenger.",{"type":58,"tag":168,"props":312,"children":313},{},[314,319,327,332],{"type":58,"tag":200,"props":315,"children":316},{},[317],{"type":64,"value":318},"4",{"type":58,"tag":200,"props":320,"children":321},{},[322],{"type":58,"tag":126,"props":323,"children":325},{"className":324},[],[326],{"type":64,"value":12},{"type":58,"tag":200,"props":328,"children":329},{},[330],{"type":64,"value":331},"Shows the record again.",{"type":58,"tag":200,"props":333,"children":334},{},[335,337,343],{"type":64,"value":336},"The coupons must now read ",{"type":58,"tag":126,"props":338,"children":340},{"className":339},[],[341],{"type":64,"value":342},"V",{"type":64,"value":344}," (void).",{"type":58,"tag":168,"props":346,"children":347},{},[348,353,377,382],{"type":58,"tag":200,"props":349,"children":350},{},[351],{"type":64,"value":352},"5a",{"type":58,"tag":200,"props":354,"children":355},{},[356,358,363,365,370,372],{"type":64,"value":357},"Client not travelling: ",{"type":58,"tag":126,"props":359,"children":361},{"className":360},[],[362],{"type":64,"value":17},{"type":64,"value":364}," + segments, ",{"type":58,"tag":126,"props":366,"children":368},{"className":367},[],[369],{"type":64,"value":18},{"type":64,"value":371}," + name, ",{"type":58,"tag":126,"props":373,"children":375},{"className":374},[],[376],{"type":64,"value":19},{"type":58,"tag":200,"props":378,"children":379},{},[380],{"type":64,"value":381},"Cancels the flights and saves.",{"type":58,"tag":200,"props":383,"children":384},{},[385,390],{"type":58,"tag":73,"props":386,"children":387},{},[388],{"type":64,"value":389},"A void cancels the ticket, not the booking.",{"type":64,"value":391}," Seats left booked turn into no-shows.",{"type":58,"tag":168,"props":393,"children":394},{},[395,400,421,426],{"type":58,"tag":200,"props":396,"children":397},{},[398],{"type":64,"value":399},"5b",{"type":58,"tag":200,"props":401,"children":402},{},[403,405,411,413,419],{"type":64,"value":404},"Wrong ticket, re-issuing: keep the segments, fix the error, re-price (",{"type":58,"tag":126,"props":406,"children":408},{"className":407},[],[409],{"type":64,"value":410},"FXP",{"type":64,"value":412},"), issue (",{"type":58,"tag":126,"props":414,"children":416},{"className":415},[],[417],{"type":64,"value":418},"TTP",{"type":64,"value":420},")",{"type":58,"tag":200,"props":422,"children":423},{},[424],{"type":64,"value":425},"Replaces the ticket.",{"type":58,"tag":200,"props":427,"children":428},{},[429,431,437],{"type":64,"value":430},"See ",{"type":58,"tag":109,"props":432,"children":434},{"href":433},"\u002Famadeus-guide\u002Fissue-ticket-ttp",[435],{"type":64,"value":436},"Issuing e-tickets (TTP)",{"type":64,"value":438},".",{"type":58,"tag":67,"props":440,"children":441},{},[442,444,449,451,456,458,463],{"type":64,"value":443},"In the graphic booking file: ",{"type":58,"tag":73,"props":445,"children":446},{},[447],{"type":64,"value":448},"E-Ticket and EMD",{"type":64,"value":450}," section → select the ticket → ",{"type":58,"tag":73,"props":452,"children":453},{},[454],{"type":64,"value":455},"Void E-ticket\u002FEMD",{"type":64,"value":457}," → ",{"type":58,"tag":73,"props":459,"children":460},{},[461],{"type":64,"value":462},"Void",{"type":64,"value":464},". 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