[{"data":1,"prerenderedAt":347},["ShallowReactive",2],{"guide-amadeus-what-are-queues":3,"related-\u002Fblog\u002Famadeus-training-with-ai":28,"mdc-cicc4c-key":36},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":13,"body":14,"related":15},"queues.what-are-queues","what-are-queues","What are queues in Amadeus?","A queue is an office inbox of PNRs or messages that need action: schedule changes, waitlists, your TKTL reminders (queue 8), options and messages (queue 97). Queues are numbered 1-99 with categories. QT shows what is waiting.","What queues are and why your office has them","basic",[11,12],"QT","QS",true,"## When\nYou start working in an Amadeus office and need to know where airline changes, ticketing reminders and\nmessages arrive.\n\n## What it is\nA **queue** is an inbox of PNRs (or messages) that need action. Every office has its own **queue\nbank**: queues numbered **1-99**, each split into **categories 0-254**, some also into four **date\nranges**. Travel agencies get **16 predefined queues**. Airlines, hotels, car companies and\nAmadeus put PNRs there automatically when:\n- a flight's status or schedule changes, or a waitlist clears;\n- the ticketing time limit you set arrives (your `TKTL`) or expires;\n- an option (`OP`) date comes;\n- the responsible office changes, or information is missing.\n\nUseful to know: the ticketing time limit places PNRs on **queue 8** (`TKTL…\u002FC20` places\nthem on queue 8 category 20), expired items can move from **queue 8 to queue 12** (`QVU\u002FQ12`), and\nfree-text messages go to message queue **97**.\n\n## Why it matters\n**A queue only helps if someone works it.** Unworked schedule changes become missed flights; unworked\nticketing reminders become cancelled seats.\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `QT` | Total count of the office's queues, by category. | What is waiting. |\n| 2 | `QS8` | Starts working queue 8 (default category). | See [Working a queue — start, act, next, delay, exit (QS, QN, QD, QI, QF)](\u002Famadeus-guide\u002Fwork-a-queue). |\n\nGraphic: Main page → **Queue** → queue dashboard with number, name, category, priority and count.\n\n## Traps\n- Agree in the team **who works which queue** every day — otherwise nobody does.",[16,19,22,25],{"slug":17,"question":18},"queue-count","How do I count the queues in Amadeus (QT)?",{"slug":20,"question":21},"work-a-queue","How do I work a queue in Amadeus?",{"slug":23,"question":24},"schedule-change","How do I handle a schedule change in Amadeus?",{"slug":26,"question":27},"place-pnr-on-queue","How do I put a PNR on a queue in Amadeus (QE)?",[29],{"path":30,"title":31,"description":32,"date":33,"image":34,"imageAlt":34,"draft":35},"\u002Fblog\u002Famadeus-training-with-ai","Amadeus training with AI: onboarding and support for agents","GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. 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