[{"data":1,"prerenderedAt":404},["ShallowReactive",2],{"guide-amadeus-wheelchair-umnr-pets":3,"related-\u002Fblog\u002Famadeus-training-with-ai":30,"mdc--4ti1gl-key":38},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":15,"body":16,"related":17},"seats-services.special-assistance","wheelchair-umnr-pets","How do I request a wheelchair or UMNR in Amadeus?","SR WCHR\u002FP2 asks for wheelchair assistance for passenger 2, SR UMNR - UM05 the unaccompanied minor service for a five-year-old, SR EXST an extra seat. Read the airline's GG AIR rules first; RTG shows when it is confirmed.","Wheelchair, unaccompanied minor, pets, extra seat — SSR plus airline rules","intermediate",[11,12,13,14],"SR","SRE","OS","SS",true,"## When\nA passenger needs assistance or travels with something special: reduced mobility, a child flying\nalone, a pet, an extra seat, a stretcher.\n\n## Check first\nEvery airline has its own rules, deadlines and fees for these — read `GG AIR \u003Ccode>` and the\nrequired SSR format (`SRE \u002FUMNR\u002F6X`). Many are chargeable (EMD) or need the airline's\napproval.\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `SR WCHR\u002FP2` (WCHR \u002F WCHS \u002F WCHC per need) | Wheelchair assistance for passenger 2. | Airport assistance request. |\n| 2 | `SR UMNR - UM05` · `SS3L2\u002FUM5,6,9` | Unaccompanied minor (age 5) · sell for UM passengers. | Children alone need the airline's UM service. |\n| 3 | `OS LH ARR CTCH MAJA NOVAK FRA 069 555 0142` | Who collects the UM on arrival. | Required information. |\n| 4 | `SR EXST-PERSONAL COMFORT\u002FP1` with name `(IDEXST)\u002FEXST` | Extra seat. | Comfort or size. |\n| 5 | `SR CBBG-CELLO\u002FP1` with name `(IDCBBG)\u002FCBBG` | Seat for cabin baggage (instrument). | |\n| 6 | `SS2C3\u002FST` · `NM1SMITH\u002FJOHN MR(IDSTCR)` | Stretcher sell and name code. | Medical cases (with the airline). |\n| 7 | `RTG` | Status of each SSR. | Must become `HK`\u002F`KK`. |\n\n## Traps\n- **An OSI is not a request** — assistance goes in an SSR, and it is confirmed only when the airline\n  answers.\n- Pets in cabin \u002F hold and UM services have **limits per flight** and fees — request early and wait\n  for confirmation before ticketing.\n- Medical cases may need a medical form (MEDIF) from the airline.",[18,21,24,27],{"slug":19,"question":20},"osi-vs-ssr","What is the difference between OSI and SSR in Amadeus?",{"slug":22,"question":23},"ssr-meal-requests","How do I add a meal or other SSR in Amadeus?",{"slug":25,"question":26},"passenger-names","How do I enter adult, child and infant names in Amadeus?",{"slug":28,"question":29},"help-pages","How do I find help pages in Amadeus (HE and GG)?",[31],{"path":32,"title":33,"description":34,"date":35,"image":36,"imageAlt":36,"draft":37},"\u002Fblog\u002Famadeus-training-with-ai","Amadeus training with AI: onboarding and support for agents","GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. 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