[{"data":1,"prerenderedAt":467},["ShallowReactive",2],{"guide-amadeus-work-a-queue":3,"related-\u002Fblog\u002Famadeus-training-with-ai":34,"mdc-x9xq8i-key":42},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":19,"body":20,"related":21},"queues.work-a-queue","work-a-queue","How do I work a queue in Amadeus?","QS8 starts queue 8 and shows the first PNR. Act on it, then ET saves it and shows the next, QN removes it unchanged, QD delays it, and QI leaves queue mode.","Working a queue — start, act, next, delay, exit (QS, QN, QD, QI, QF)","basic",[11,12,13,14,15,16,17,18],"QS","QN","QD","QI","QF","ET","IG","QU",true,"## When\nA queue has items: take them one by one, act on each, and move on.\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `QS8` · `QS8C1` · `QS8C1D1` | Starts queue 8 (default · category 1 · date range 1). | Queue mode shows the first PNR. |\n| 2 | act on the PNR | Fix the schedule change, ticket, rebook… | The reason it is there. |\n| 3 | `ET` | Ends the PNR and shows the next one (it leaves the queue). | Done with this one. |\n| 4 | `QN` | Removes the item without changes and shows the next. | Nothing to do (message read). |\n| 5 | `QD` · `QD20DEC\u002F1300` | Delays it to the bottom · to a date and time. | Waiting for the client. |\n| 6 | `IG` | Ignores changes on this PNR. | Undo. |\n| 7 | `QI` · `QF` | Leaves queue mode without removing · ends, removes and exits. | Stop working. |\n| 8 | `QU` · `RT` | Redisplays the message · the PNR if the screen was cleared. | |\n| 9 | `QSB1` | Browses queue 1 without taking items. | Look first. |\n\nGraphic: Queue → open a queue → **Start queue mode** → per PNR: \"Update status codes\" + **Save and\ncontinue**, **Ignore and continue**, or **Ignore, remove PNR and continue**; **Delay booking file**.\n\n## Check it worked\nThe queue count goes down (`QC8`); delayed items come back at the date you set.\n\n## Traps\n- `ET` in queue mode removes the PNR from the queue — only after you really dealt with it.\n- \"Update status codes\" (graphic) = `ETK`: it turns KK\u002FKL into HK and moves UN\u002FUC\u002FNO to history — check the new flights first.",[22,25,28,31],{"slug":23,"question":24},"queue-count","How do I count the queues in Amadeus (QT)?",{"slug":26,"question":27},"schedule-change","How do I handle a schedule change in Amadeus?",{"slug":29,"question":30},"end-or-ignore-pnr","How do I save or ignore a PNR in Amadeus (ER, ET, IG)?",{"slug":32,"question":33},"remove-pnr-from-queue","How do I remove a PNR from a queue in Amadeus?",[35],{"path":36,"title":37,"description":38,"date":39,"image":40,"imageAlt":40,"draft":41},"\u002Fblog\u002Famadeus-training-with-ai","Amadeus training with AI: onboarding and support for agents","GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. No API needed.","2026-09-27",null,false,{"data":43,"body":44},{},{"type":45,"children":46},"root",[47,56,62,68,373,414,420,433,439],{"type":48,"tag":49,"props":50,"children":52},"element","h2",{"id":51},"when",[53],{"type":54,"value":55},"text","When",{"type":48,"tag":57,"props":58,"children":59},"p",{},[60],{"type":54,"value":61},"A queue has items: take them one by one, act on each, and move on.",{"type":48,"tag":49,"props":63,"children":65},{"id":64},"steps",[66],{"type":54,"value":67},"Steps",{"type":48,"tag":69,"props":70,"children":71},"table",{},[72,101],{"type":48,"tag":73,"props":74,"children":75},"thead",{},[76],{"type":48,"tag":77,"props":78,"children":79},"tr",{},[80,86,91,96],{"type":48,"tag":81,"props":82,"children":83},"th",{},[84],{"type":54,"value":85},"#",{"type":48,"tag":81,"props":87,"children":88},{},[89],{"type":54,"value":90},"Entry",{"type":48,"tag":81,"props":92,"children":93},{},[94],{"type":54,"value":95},"What it does",{"type":48,"tag":81,"props":97,"children":98},{},[99],{"type":54,"value":100},"Why",{"type":48,"tag":102,"props":103,"children":104},"tbody",{},[105,149,172,198,224,257,283,315,346],{"type":48,"tag":77,"props":106,"children":107},{},[108,114,139,144],{"type":48,"tag":109,"props":110,"children":111},"td",{},[112],{"type":54,"value":113},"1",{"type":48,"tag":109,"props":115,"children":116},{},[117,124,126,132,133],{"type":48,"tag":118,"props":119,"children":121},"code",{"className":120},[],[122],{"type":54,"value":123},"QS8",{"type":54,"value":125}," · ",{"type":48,"tag":118,"props":127,"children":129},{"className":128},[],[130],{"type":54,"value":131},"QS8C1",{"type":54,"value":125},{"type":48,"tag":118,"props":134,"children":136},{"className":135},[],[137],{"type":54,"value":138},"QS8C1D1",{"type":48,"tag":109,"props":140,"children":141},{},[142],{"type":54,"value":143},"Starts queue 8 (default · category 1 · date range 1).",{"type":48,"tag":109,"props":145,"children":146},{},[147],{"type":54,"value":148},"Queue mode shows the first PNR.",{"type":48,"tag":77,"props":150,"children":151},{},[152,157,162,167],{"type":48,"tag":109,"props":153,"children":154},{},[155],{"type":54,"value":156},"2",{"type":48,"tag":109,"props":158,"children":159},{},[160],{"type":54,"value":161},"act on the PNR",{"type":48,"tag":109,"props":163,"children":164},{},[165],{"type":54,"value":166},"Fix the schedule change, ticket, rebook…",{"type":48,"tag":109,"props":168,"children":169},{},[170],{"type":54,"value":171},"The reason it is there.",{"type":48,"tag":77,"props":173,"children":174},{},[175,180,188,193],{"type":48,"tag":109,"props":176,"children":177},{},[178],{"type":54,"value":179},"3",{"type":48,"tag":109,"props":181,"children":182},{},[183],{"type":48,"tag":118,"props":184,"children":186},{"className":185},[],[187],{"type":54,"value":16},{"type":48,"tag":109,"props":189,"children":190},{},[191],{"type":54,"value":192},"Ends the PNR and shows the next one (it leaves the queue).",{"type":48,"tag":109,"props":194,"children":195},{},[196],{"type":54,"value":197},"Done with this one.",{"type":48,"tag":77,"props":199,"children":200},{},[201,206,214,219],{"type":48,"tag":109,"props":202,"children":203},{},[204],{"type":54,"value":205},"4",{"type":48,"tag":109,"props":207,"children":208},{},[209],{"type":48,"tag":118,"props":210,"children":212},{"className":211},[],[213],{"type":54,"value":12},{"type":48,"tag":109,"props":215,"children":216},{},[217],{"type":54,"value":218},"Removes the item without changes and shows the next.",{"type":48,"tag":109,"props":220,"children":221},{},[222],{"type":54,"value":223},"Nothing to do (message read).",{"type":48,"tag":77,"props":225,"children":226},{},[227,232,247,252],{"type":48,"tag":109,"props":228,"children":229},{},[230],{"type":54,"value":231},"5",{"type":48,"tag":109,"props":233,"children":234},{},[235,240,241],{"type":48,"tag":118,"props":236,"children":238},{"className":237},[],[239],{"type":54,"value":13},{"type":54,"value":125},{"type":48,"tag":118,"props":242,"children":244},{"className":243},[],[245],{"type":54,"value":246},"QD20DEC\u002F1300",{"type":48,"tag":109,"props":248,"children":249},{},[250],{"type":54,"value":251},"Delays it to the bottom · to a date and time.",{"type":48,"tag":109,"props":253,"children":254},{},[255],{"type":54,"value":256},"Waiting for the client.",{"type":48,"tag":77,"props":258,"children":259},{},[260,265,273,278],{"type":48,"tag":109,"props":261,"children":262},{},[263],{"type":54,"value":264},"6",{"type":48,"tag":109,"props":266,"children":267},{},[268],{"type":48,"tag":118,"props":269,"children":271},{"className":270},[],[272],{"type":54,"value":17},{"type":48,"tag":109,"props":274,"children":275},{},[276],{"type":54,"value":277},"Ignores changes on this PNR.",{"type":48,"tag":109,"props":279,"children":280},{},[281],{"type":54,"value":282},"Undo.",{"type":48,"tag":77,"props":284,"children":285},{},[286,291,305,310],{"type":48,"tag":109,"props":287,"children":288},{},[289],{"type":54,"value":290},"7",{"type":48,"tag":109,"props":292,"children":293},{},[294,299,300],{"type":48,"tag":118,"props":295,"children":297},{"className":296},[],[298],{"type":54,"value":14},{"type":54,"value":125},{"type":48,"tag":118,"props":301,"children":303},{"className":302},[],[304],{"type":54,"value":15},{"type":48,"tag":109,"props":306,"children":307},{},[308],{"type":54,"value":309},"Leaves queue mode without removing · ends, removes and exits.",{"type":48,"tag":109,"props":311,"children":312},{},[313],{"type":54,"value":314},"Stop working.",{"type":48,"tag":77,"props":316,"children":317},{},[318,323,338,343],{"type":48,"tag":109,"props":319,"children":320},{},[321],{"type":54,"value":322},"8",{"type":48,"tag":109,"props":324,"children":325},{},[326,331,332],{"type":48,"tag":118,"props":327,"children":329},{"className":328},[],[330],{"type":54,"value":18},{"type":54,"value":125},{"type":48,"tag":118,"props":333,"children":335},{"className":334},[],[336],{"type":54,"value":337},"RT",{"type":48,"tag":109,"props":339,"children":340},{},[341],{"type":54,"value":342},"Redisplays the message · the PNR if the screen was cleared.",{"type":48,"tag":109,"props":344,"children":345},{},[],{"type":48,"tag":77,"props":347,"children":348},{},[349,354,363,368],{"type":48,"tag":109,"props":350,"children":351},{},[352],{"type":54,"value":353},"9",{"type":48,"tag":109,"props":355,"children":356},{},[357],{"type":48,"tag":118,"props":358,"children":360},{"className":359},[],[361],{"type":54,"value":362},"QSB1",{"type":48,"tag":109,"props":364,"children":365},{},[366],{"type":54,"value":367},"Browses queue 1 without taking items.",{"type":48,"tag":109,"props":369,"children":370},{},[371],{"type":54,"value":372},"Look first.",{"type":48,"tag":57,"props":374,"children":375},{},[376,378,384,386,391,393,398,400,405,407,412],{"type":54,"value":377},"Graphic: Queue → open a queue → ",{"type":48,"tag":379,"props":380,"children":381},"strong",{},[382],{"type":54,"value":383},"Start queue mode",{"type":54,"value":385}," → per PNR: \"Update status codes\" + ",{"type":48,"tag":379,"props":387,"children":388},{},[389],{"type":54,"value":390},"Save and\ncontinue",{"type":54,"value":392},", ",{"type":48,"tag":379,"props":394,"children":395},{},[396],{"type":54,"value":397},"Ignore and continue",{"type":54,"value":399},", or ",{"type":48,"tag":379,"props":401,"children":402},{},[403],{"type":54,"value":404},"Ignore, remove PNR and continue",{"type":54,"value":406},"; ",{"type":48,"tag":379,"props":408,"children":409},{},[410],{"type":54,"value":411},"Delay booking file",{"type":54,"value":413},".",{"type":48,"tag":49,"props":415,"children":417},{"id":416},"check-it-worked",[418],{"type":54,"value":419},"Check it worked",{"type":48,"tag":57,"props":421,"children":422},{},[423,425,431],{"type":54,"value":424},"The queue count goes down (",{"type":48,"tag":118,"props":426,"children":428},{"className":427},[],[429],{"type":54,"value":430},"QC8",{"type":54,"value":432},"); delayed items come back at the date you set.",{"type":48,"tag":49,"props":434,"children":436},{"id":435},"traps",[437],{"type":54,"value":438},"Traps",{"type":48,"tag":440,"props":441,"children":442},"ul",{},[443,454],{"type":48,"tag":444,"props":445,"children":446},"li",{},[447,452],{"type":48,"tag":118,"props":448,"children":450},{"className":449},[],[451],{"type":54,"value":16},{"type":54,"value":453}," in queue mode removes the PNR from the queue — only after you really dealt with it.",{"type":48,"tag":444,"props":455,"children":456},{},[457,459,465],{"type":54,"value":458},"\"Update status codes\" (graphic) = ",{"type":48,"tag":118,"props":460,"children":462},{"className":461},[],[463],{"type":54,"value":464},"ETK",{"type":54,"value":466},": it turns KK\u002FKL into HK and moves UN\u002FUC\u002FNO to history — check the new flights first.",1792308320366]