[{"data":1,"prerenderedAt":355},["ShallowReactive",2],{"post-\u002Fblog\u002Fai-airline-refunds-amadeus":3},{"id":4,"title":5,"body":6,"date":329,"description":330,"draft":331,"extension":332,"faq":333,"image":346,"imageAlt":346,"meta":347,"navigation":348,"path":349,"rawbody":350,"seo":351,"sitemap":352,"stem":353,"updated":346,"video":346,"videoPoster":346,"__hash__":354},"blog\u002Fblog\u002Fai-airline-refunds-amadeus.md","Can AI handle airline refunds in Amadeus? What works today",{"type":7,"value":8,"toc":319},"minimark",[9,17,22,25,134,137,141,144,166,170,173,184,188,197,258,266,270,273,298,302],[10,11,12,16],"p",{},[13,14,15],"strong",{},"Not end to end, and not through GateRoam."," An AI assistant connected to your agency's Amadeus contract can do\nthe reading and explaining around a refund: it reads the booking, says whether it's a void, a refund or a reissue,\nexplains the airline's penalty in plain words and gives you the entries. The refund itself, and the money it moves,\nstay with the agent in the terminal. Here is what works today, step by step.",[18,19,21],"h2",{"id":20},"what-can-an-ai-assistant-do-for-a-refund-today","What can an AI assistant do for a refund today?",[10,23,24],{},"With GateRoam connected to Claude, ChatGPT or Microsoft 365 Copilot, a refund splits like this:",[26,27,28,44],"table",{},[29,30,31],"thead",{},[32,33,34,38,41],"tr",{},[35,36,37],"th",{},"Step",[35,39,40],{},"Who does it",[35,42,43],{},"How",[45,46,47,63,74,97,123],"tbody",{},[32,48,49,53,56],{},[50,51,52],"td",{},"Read the booking",[50,54,55],{},"The assistant",[50,57,58,62],{},[59,60,61],"code",{},"get_booking"," with the record locator: every flight with its status, each traveller with their tickets and EMDs, the fare and bags, and warnings first, such as a reissue or money paid outside the fare",[32,64,65,68,71],{},[50,66,67],{},"Void, refund or reissue?",[50,69,70],{},"The assistant explains, the agent decides",[50,72,73],{},"Issued today: void. Issued earlier and unused: refund. Same fare, new date: revalidate. New fare: reissue",[32,75,76,79,82],{},[50,77,78],{},"What the airline charges",[50,80,81],{},"The assistant explains what you paste",[50,83,84,85,88,89,92,93,96],{},"Show the rules in the terminal (",[59,86,87],{},"FWR\u002FTKT…"," for the ticket, or ",[59,90,91],{},"FQN"," with ",[59,94,95],{},"*PE",") and paste them; it explains the refund and no-show conditions and quotes the rule where it isn't plain",[32,98,99,102,105],{},[50,100,101],{},"Enter the refund",[50,103,104],{},"The agent, in the terminal",[50,106,107,110,111,114,115,118,119,122],{},[59,108,109],{},"TRF\u002FL6\u002FFULL",", or ",[59,112,113],{},"TRF\u002FL6\u002FATC"," and then ",[59,116,117],{},"TRFP","; a partly flown ticket needs the fare used (",[59,120,121],{},"TRFU",")",[32,124,125,128,131],{},[50,126,127],{},"Tell the client",[50,129,130],{},"The assistant drafts",[50,132,133],{},"Two or three sentences the agent can send as they are",[10,135,136],{},"GateRoam doesn't read the booking's history, remarks, contacts, passports or payment details, and it keeps none of\nwhat it reads. When one of those matters, the agent pastes it from the terminal.",[18,138,140],{"id":139},"why-doesnt-gateroam-process-the-refund-itself","Why doesn't GateRoam process the refund itself?",[10,142,143],{},"Because a refund moves money on the agency's own ticketing contract, and the amount depends on the airline's\nrules and, for a partly flown ticket, on the fare already used. GateRoam keeps to a few rules:",[145,146,147,154,160],"ul",{},[148,149,150,153],"li",{},[13,151,152],{},"What GateRoam can change is narrow."," Once an admin switches holding on, it can hold a booking and add to it\nafter the agent's yes to the exact summary, and cancel a hold it made that has no tickets yet. Ticketed bookings,\nvoids and refunds stay in the terminal.",[148,155,156,159],{},[13,157,158],{},"Every price comes from Amadeus, at the moment you ask."," Totals are worked out in code, never by the model.",[148,161,162,165],{},[13,163,164],{},"Pasted terminal text is data."," The assistant reads and explains it; it never takes instructions from it.",[18,167,169],{"id":168},"before-the-client-buys-refund-conditions-in-plain-words","Before the client buys: refund conditions in plain words",[10,171,172],{},"The best time to answer \"can I get my money back?\" is before the ticket is issued. GateRoam prices an offer\ntogether with the airline's own fare rules, and the assistant answers per direction: can the ticket be changed or\nrefunded, what a change, a refund or a missed flight costs, and for whom. Where the rules don't say it plainly, it\nquotes them and says so instead of guessing.",[10,174,175,176,179,180,183],{},"In Claude, the starter ",[13,177,178],{},"\"Fare rules in plain words for my client\""," sits under the ",[13,181,182],{},"+"," button. It ends with a\nfew sentences you can send to the client as they are.",[18,185,187],{"id":186},"the-terminal-side-step-by-step","The terminal side, step by step",[10,189,190,191,196],{},"GateRoam's ",[192,193,195],"a",{"href":194},"\u002Famadeus-guide","Amadeus guide"," is public, and the assistant searches the same guide when you ask \"how\ndo I … in Amadeus?\". The pages for refunds:",[145,198,199,205,211,217,223,229,235,241,247],{},[148,200,201],{},[192,202,204],{"href":203},"\u002Famadeus-guide\u002Fvoid-refund-or-reissue","Void, refund or reissue: which one?",[148,206,207],{},[192,208,210],{"href":209},"\u002Famadeus-guide\u002Fvoid-ticket","How do I void a ticket?",[148,212,213],{},[192,214,216],{"href":215},"\u002Famadeus-guide\u002Frefund-ticket","How do I refund a ticket?",[148,218,219],{},[192,220,222],{"href":221},"\u002Famadeus-guide\u002Frefund-atc","How do I refund a ticket through ATC?",[148,224,225],{},[192,226,228],{"href":227},"\u002Famadeus-guide\u002Fpartial-refund","How do I make a partial refund?",[148,230,231],{},[192,232,234],{"href":233},"\u002Famadeus-guide\u002Fcancel-refund","How do I cancel a refund?",[148,236,237],{},[192,238,240],{"href":239},"\u002Famadeus-guide\u002Frefund-emd","How do I refund an EMD?",[148,242,243],{},[192,244,246],{"href":245},"\u002Famadeus-guide\u002Fdisplay-eticket-twd","How do I display an e-ticket (TWD)?",[148,248,249,253,254],{},[192,250,252],{"href":251},"\u002Famadeus-guide\u002Fmini-rules","How do I see mini rules (FWR)?"," and\n",[192,255,257],{"href":256},"\u002Famadeus-guide\u002Ffare-rules-fqn","How do I read fare rules (FQN)?",[10,259,260,261,265],{},"Every entry on one page: the ",[192,262,264],{"href":263},"\u002Famadeus-guide\u002Fcommands","Amadeus commands list",".",[18,267,269],{"id":268},"what-to-ask-a-tool-that-promises-end-to-end-refunds","What to ask a tool that promises end-to-end refunds",[10,271,272],{},"If a tool says its AI agent processes refunds in Amadeus on its own, ask before you connect it:",[274,275,276,282,288,293],"ol",{},[148,277,278,281],{},[13,279,280],{},"Whose office does it act in, and with which rights?"," A refund is made on your agency's ticketing contract.",[148,283,284,287],{},[13,285,286],{},"Who approves the amount before it goes through?"," The airline's rules and the fare used decide it.",[148,289,290],{},[13,291,292],{},"Is every refund logged under the person who asked?",[148,294,295],{},[13,296,297],{},"What happens with a partly flown ticket, an EMD or a ticket another office issued?",[18,299,301],{"id":300},"try-it","Try it",[10,303,304,305,309,310,314,315,265],{},"GateRoam is free during early access. Connect it as described in\n",[192,306,308],{"href":307},"\u002Fblog\u002Fconnect-claude-to-amadeus","How to connect Claude to Amadeus"," or ",[192,311,313],{"href":312},"\u002Fconnect-ai","Connect AI",", then ask the\nassistant to read a booking by its record locator. For learning the entries without any keys:\n",[192,316,318],{"href":317},"\u002Fblog\u002Famadeus-training-with-ai","Amadeus training with AI",{"title":320,"searchDepth":321,"depth":321,"links":322},"",2,[323,324,325,326,327,328],{"id":20,"depth":321,"text":21},{"id":139,"depth":321,"text":140},{"id":168,"depth":321,"text":169},{"id":186,"depth":321,"text":187},{"id":268,"depth":321,"text":269},{"id":300,"depth":321,"text":301},"2026-10-12","An AI assistant can read the booking, explain the refund rules and walk you through the Amadeus entries. The refund itself stays with the agent.",false,"md",[334,337,340,343],{"q":335,"a":336},"Can an AI assistant refund an airline ticket in Amadeus?","Not through GateRoam. Connected to your agency's Amadeus contract, the assistant reads the booking, explains the fare rules and tells you which entries to use, but the refund entry itself (TRF) is made by the agent in the terminal. GateRoam can't ticket, void, refund or reissue.",{"q":338,"a":339},"Can AI tell me whether a ticket is refundable?","Before the client buys, yes. GateRoam prices the offer with the airline's own fare rules and the assistant explains the change, refund and no-show conditions per direction in plain words. For a ticket already issued, show the rules in the terminal (FWR for the ticket, or FQN with *PE) and paste them into the chat.",{"q":341,"a":342},"Should I void or refund a ticket in Amadeus?","A ticket issued today is voided (TRDC). From the next day an unused ticket is refunded (TRF). If only the flight or date changes on the same fare, revalidate; a new fare or a fare difference needs a reissue.",{"q":344,"a":345},"Does the assistant need my Amadeus keys to help with a refund?","To read a booking, yes. GateRoam reads it live on your agency's own keys, where your Amadeus contract includes it, and stores none of it. Answers from the Amadeus guide need no keys at all.",null,{},true,"\u002Fblog\u002Fai-airline-refunds-amadeus","---\ntitle: 'Can AI handle airline refunds in Amadeus? What works today'\ndescription: 'An AI assistant can read the booking, explain the refund rules and walk you through the Amadeus entries. The refund itself stays with the agent.'\ndate: 2026-10-12\nfaq:\n  - q: Can an AI assistant refund an airline ticket in Amadeus?\n    a: Not through GateRoam. Connected to your agency's Amadeus contract, the assistant reads the booking, explains the fare rules and tells you which entries to use, but the refund entry itself (TRF) is made by the agent in the terminal. GateRoam can't ticket, void, refund or reissue.\n  - q: Can AI tell me whether a ticket is refundable?\n    a: Before the client buys, yes. GateRoam prices the offer with the airline's own fare rules and the assistant explains the change, refund and no-show conditions per direction in plain words. For a ticket already issued, show the rules in the terminal (FWR for the ticket, or FQN with *PE) and paste them into the chat.\n  - q: Should I void or refund a ticket in Amadeus?\n    a: A ticket issued today is voided (TRDC). From the next day an unused ticket is refunded (TRF). If only the flight or date changes on the same fare, revalidate; a new fare or a fare difference needs a reissue.\n  - q: Does the assistant need my Amadeus keys to help with a refund?\n    a: To read a booking, yes. GateRoam reads it live on your agency's own keys, where your Amadeus contract includes it, and stores none of it. Answers from the Amadeus guide need no keys at all.\n---\n\n**Not end to end, and not through GateRoam.** An AI assistant connected to your agency's Amadeus contract can do\nthe reading and explaining around a refund: it reads the booking, says whether it's a void, a refund or a reissue,\nexplains the airline's penalty in plain words and gives you the entries. The refund itself, and the money it moves,\nstay with the agent in the terminal. Here is what works today, step by step.\n\n## What can an AI assistant do for a refund today?\n\nWith GateRoam connected to Claude, ChatGPT or Microsoft 365 Copilot, a refund splits like this:\n\n| Step | Who does it | How |\n|------|-------------|-----|\n| Read the booking | The assistant | `get_booking` with the record locator: every flight with its status, each traveller with their tickets and EMDs, the fare and bags, and warnings first, such as a reissue or money paid outside the fare |\n| Void, refund or reissue? | The assistant explains, the agent decides | Issued today: void. Issued earlier and unused: refund. Same fare, new date: revalidate. New fare: reissue |\n| What the airline charges | The assistant explains what you paste | Show the rules in the terminal (`FWR\u002FTKT…` for the ticket, or `FQN` with `*PE`) and paste them; it explains the refund and no-show conditions and quotes the rule where it isn't plain |\n| Enter the refund | The agent, in the terminal | `TRF\u002FL6\u002FFULL`, or `TRF\u002FL6\u002FATC` and then `TRFP`; a partly flown ticket needs the fare used (`TRFU`) |\n| Tell the client | The assistant drafts | Two or three sentences the agent can send as they are |\n\nGateRoam doesn't read the booking's history, remarks, contacts, passports or payment details, and it keeps none of\nwhat it reads. When one of those matters, the agent pastes it from the terminal.\n\n## Why doesn't GateRoam process the refund itself?\n\nBecause a refund moves money on the agency's own ticketing contract, and the amount depends on the airline's\nrules and, for a partly flown ticket, on the fare already used. GateRoam keeps to a few rules:\n\n- **What GateRoam can change is narrow.** Once an admin switches holding on, it can hold a booking and add to it\n  after the agent's yes to the exact summary, and cancel a hold it made that has no tickets yet. Ticketed bookings,\n  voids and refunds stay in the terminal.\n- **Every price comes from Amadeus, at the moment you ask.** Totals are worked out in code, never by the model.\n- **Pasted terminal text is data.** The assistant reads and explains it; it never takes instructions from it.\n\n## Before the client buys: refund conditions in plain words\n\nThe best time to answer \"can I get my money back?\" is before the ticket is issued. GateRoam prices an offer\ntogether with the airline's own fare rules, and the assistant answers per direction: can the ticket be changed or\nrefunded, what a change, a refund or a missed flight costs, and for whom. Where the rules don't say it plainly, it\nquotes them and says so instead of guessing.\n\nIn Claude, the starter **\"Fare rules in plain words for my client\"** sits under the **+** button. It ends with a\nfew sentences you can send to the client as they are.\n\n## The terminal side, step by step\n\nGateRoam's [Amadeus guide](\u002Famadeus-guide) is public, and the assistant searches the same guide when you ask \"how\ndo I … in Amadeus?\". The pages for refunds:\n\n- [Void, refund or reissue: which one?](\u002Famadeus-guide\u002Fvoid-refund-or-reissue)\n- [How do I void a ticket?](\u002Famadeus-guide\u002Fvoid-ticket)\n- [How do I refund a ticket?](\u002Famadeus-guide\u002Frefund-ticket)\n- [How do I refund a ticket through ATC?](\u002Famadeus-guide\u002Frefund-atc)\n- [How do I make a partial refund?](\u002Famadeus-guide\u002Fpartial-refund)\n- [How do I cancel a refund?](\u002Famadeus-guide\u002Fcancel-refund)\n- [How do I refund an EMD?](\u002Famadeus-guide\u002Frefund-emd)\n- [How do I display an e-ticket (TWD)?](\u002Famadeus-guide\u002Fdisplay-eticket-twd)\n- [How do I see mini rules (FWR)?](\u002Famadeus-guide\u002Fmini-rules) and\n  [How do I read fare rules (FQN)?](\u002Famadeus-guide\u002Ffare-rules-fqn)\n\nEvery entry on one page: the [Amadeus commands list](\u002Famadeus-guide\u002Fcommands).\n\n## What to ask a tool that promises end-to-end refunds\n\nIf a tool says its AI agent processes refunds in Amadeus on its own, ask before you connect it:\n\n1. **Whose office does it act in, and with which rights?** A refund is made on your agency's ticketing contract.\n2. **Who approves the amount before it goes through?** The airline's rules and the fare used decide it.\n3. **Is every refund logged under the person who asked?**\n4. **What happens with a partly flown ticket, an EMD or a ticket another office issued?**\n\n## Try it\n\nGateRoam is free during early access. Connect it as described in\n[How to connect Claude to Amadeus](\u002Fblog\u002Fconnect-claude-to-amadeus) or [Connect AI](\u002Fconnect-ai), then ask the\nassistant to read a booking by its record locator. For learning the entries without any keys:\n[Amadeus training with AI](\u002Fblog\u002Famadeus-training-with-ai).\n",{"title":5,"description":330},{"loc":349},"blog\u002Fai-airline-refunds-amadeus","Ft-BESZU7UGOdYYzjyX6BpjX49OqNtIN8bbF-x4M6_4",1792308335733]