[{"data":1,"prerenderedAt":390},["ShallowReactive",2],{"post-\u002Fblog\u002Famadeus-training-with-ai":3},{"id":4,"title":5,"body":6,"date":357,"description":358,"draft":359,"extension":360,"faq":361,"image":380,"imageAlt":380,"meta":381,"navigation":382,"path":383,"rawbody":384,"seo":385,"sitemap":386,"stem":387,"updated":388,"__hash__":389},"blog\u002Fblog\u002Famadeus-training-with-ai.md","Amadeus training with AI: onboarding and support for agents",{"type":7,"value":8,"toc":345},"minimark",[9,21,26,29,51,54,58,65,141,156,160,163,190,193,197,200,211,215,218,232,236,239,265,273,277,292,296,299,321,328,331,334],[10,11,12,16,17,20],"p",{},[13,14,15],"strong",{},"GateRoam has provider guides, starting with Amadeus."," These are short, step-by-step guides written from each\nprovider's official documentation. Your AI assistant searches them when you ask a question. New agents use them\nto learn Amadeus step by step, and experienced agents get quick answers on tickets, voids, refunds and EMDs. The\nguides never call the provider's API, so ",[13,18,19],{},"you don't need an API contract to use them",". They're free, like the\nrest of GateRoam.",[22,23,25],"h2",{"id":24},"what-problem-do-provider-guides-solve","What problem do provider guides solve?",[10,27,28],{},"Learning a GDS is slow. The Amadeus manuals are long, cryptic entries are hard to remember, and the same questions\ncome up again and again:",[30,31,32,39,45],"ul",{},[33,34,35,38],"li",{},[13,36,37],{},"New agents"," need weeks before they can work alone. Until then, every booking needs a second pair of eyes.",[33,40,41,44],{},[13,42,43],{},"Senior agents"," get interrupted all day with \"how do I…\" questions.",[33,46,47,50],{},[13,48,49],{},"Rare cases",", like a reissue after a date change, a refund with an EMD or a void after midnight, are where\nmistakes happen. In ticketing, a mistake usually costs money.",[10,52,53],{},"An AI assistant can explain all of this in plain language, but only if it answers from the right documentation\ninstead of from memory. That's what provider guides are for.",[22,55,57],{"id":56},"how-do-provider-guides-work","How do provider guides work?",[10,59,60,61,64],{},"Each guide covers ",[13,62,63],{},"one situation",", such as \"void a ticket issued today\" or \"reissue after a date change\". Every\nguide has the same parts:",[66,67,68,81],"table",{},[69,70,71],"thead",{},[72,73,74,78],"tr",{},[75,76,77],"th",{},"Part",[75,79,80],{},"What it tells you",[82,83,84,93,101,109,117,125,133],"tbody",{},[72,85,86,90],{},[87,88,89],"td",{},"When",[87,91,92],{},"The situation in plain words, so you can check it's yours",[72,94,95,98],{},[87,96,97],{},"Check first",[87,99,100],{},"What must be true before you start",[72,102,103,106],{},[87,104,105],{},"Steps",[87,107,108],{},"Each entry, what it does, and why",[72,110,111,114],{},[87,112,113],{},"Check it worked",[87,115,116],{},"The display that proves it worked",[72,118,119,122],{},[87,120,121],{},"Traps",[87,123,124],{},"Common mistakes, and what the error messages mean",[72,126,127,130],{},[87,128,129],{},"Learn more",[87,131,132],{},"The next guides to read",[72,134,135,138],{},[87,136,137],{},"Sources",[87,139,140],{},"The pages of the provider's manuals the guide is based on",[10,142,143,144,147,148,151,152,155],{},"When you ask a question, your AI assistant searches the guides, reads the one to three that fit, and answers in\nyour own language. It never gives an entry from memory. Guides are grouped by level: ",[13,145,146],{},"basic"," for the first week,\n",[13,149,150],{},"intermediate"," for the first month, and ",[13,153,154],{},"advanced"," for rare cases and senior agents.",[22,157,159],{"id":158},"how-does-onboarding-with-ai-work","How does onboarding with AI work?",[10,161,162],{},"Ask your assistant to start onboarding, and it takes you through the guides as lessons, in order. Each lesson:",[164,165,166,172,178,184],"ol",{},[33,167,168,171],{},[13,169,170],{},"Explains"," the situation and why it matters.",[33,173,174,177],{},[13,175,176],{},"Walks through the steps",", one entry at a time, with the reason for each.",[33,179,180,183],{},[13,181,182],{},"Gives you an exercise"," to do in the provider's training environment, never in your live office.",[33,185,186,189],{},[13,187,188],{},"Checks your work."," You paste the terminal response, and the AI compares it with the guide and tells you what's\nright and what to fix.",[10,191,192],{},"Each module ends with a few self-check questions, then the assistant names the next module.",[22,194,196],{"id":195},"what-can-you-ask","What can you ask?",[10,198,199],{},"Write the way you'd ask a senior colleague:",[201,202,208],"pre",{"className":203,"code":205,"language":206,"meta":207},[204],"language-text","How do I void a ticket I issued today?\n\nWhat's the difference between FXP and FXB?\n\nThe client changed the date. Do I reissue or refund?\n\nStart my Amadeus onboarding, module 1.\n","text","",[209,210,205],"code",{"__ignoreMap":207},[22,212,214],{"id":213},"do-you-need-an-api-contract-to-use-the-guides","Do you need an API contract to use the guides?",[10,216,217],{},"No. The guides never call Amadeus. That makes them useful for agencies that work in the Amadeus terminal and don't\nhave API access, and for agents who book by hand even when the agency has API access.",[10,219,220,221,226,227,231],{},"Live flight search, pricing and client offers are a different part of GateRoam. They run on your agency's own\nAmadeus Enterprise or Quick Connect keys. See ",[222,223,225],"a",{"href":224},"\u002Fconnect-ai","how to connect Claude or ChatGPT",", or read\n",[222,228,230],{"href":229},"\u002Fblog\u002Famadeus-self-service-shutdown-options-for-agencies","Amadeus Self-Service shutdown: keep quoting flights with AI","\nif you lost your Self-Service keys.",[22,233,235],{"id":234},"can-you-trust-an-ai-with-booking-system-steps","Can you trust an AI with booking-system steps?",[10,237,238],{},"Only if it's built to be checked. Provider guides are:",[30,240,241,247,253,259],{},[33,242,243,246],{},[13,244,245],{},"Sourced."," Every guide names the manual pages it's based on, so you can open the manual and check.",[33,248,249,252],{},[13,250,251],{},"Marked when unverified."," A guide starts as \"not verified\" until its entries have been run in the training\nenvironment. Until then, the AI tells you so and suggests trying it there first.",[33,254,255,258],{},[13,256,257],{},"Honest about gaps."," If no guide covers your question, the AI says so instead of guessing.",[33,260,261,264],{},[13,262,263],{},"Kept out of live tests."," The AI never tells you to end a booking or issue a ticket \"as a test\" in your live\noffice.",[10,266,267,268,272],{},"Anything that moves money through GateRoam itself always needs a human's approval. More on that:\n",[222,269,271],{"href":270},"\u002Fsecurity","Security",".",[22,274,276],{"id":275},"which-providers-get-guides","Which providers get guides?",[10,278,279,282,283,287,288,272],{},[13,280,281],{},"Amadeus first."," After that, each provider we add a connector for gets its own guide, built the same way from its\nown documentation. If your agency needs a guide or a connector for another provider, read\n",[222,284,286],{"href":285},"\u002Fblog\u002Fcustom-travel-api-connectors","Custom travel API connectors for Claude and ChatGPT"," or\n",[222,289,291],{"href":290},"\u002Fdemo?kind=custom","contact us",[22,293,295],{"id":294},"when-can-you-use-provider-guides","When can you use provider guides?",[10,297,298],{},"The Amadeus guide is available now. We first built this approach for a travel company we build systems for, and\nbrought it to GateRoam for every agency. To use it:",[164,300,301,308,318],{},[33,302,303,307],{},[222,304,306],{"href":305},"\u002Fregister","Create a free account"," and your agency.",[33,309,310,311,314,315,272],{},"Connect Claude or ChatGPT under ",[13,312,313],{},"Settings → AI connections",". Every colleague connects their own assistant:\n",[222,316,317],{"href":224},"how to connect",[33,319,320],{},"Ask your question, or ask to start onboarding.",[10,322,323,324,272],{},"Most guides are still marked \"not verified\": their entries haven't yet been run in the training environment. Your\nassistant tells you when that's the case. Everything GateRoam does today is on ",[222,325,327],{"href":326},"\u002Ffeatures","Features",[22,329,137],{"id":330},"sources",[10,332,333],{},"Checked on 30 September 2026.",[30,335,336],{},[33,337,338,344],{},[222,339,343],{"href":340,"rel":341},"https:\u002F\u002Fmodelcontextprotocol.io\u002Fdocs\u002Fgetting-started\u002Fintro",[342],"nofollow","Model Context Protocol",": introduction to MCP, the standard AI assistants use to connect to tools such as GateRoam",{"title":207,"searchDepth":346,"depth":346,"links":347},2,[348,349,350,351,352,353,354,355,356],{"id":24,"depth":346,"text":25},{"id":56,"depth":346,"text":57},{"id":158,"depth":346,"text":159},{"id":195,"depth":346,"text":196},{"id":213,"depth":346,"text":214},{"id":234,"depth":346,"text":235},{"id":275,"depth":346,"text":276},{"id":294,"depth":346,"text":295},{"id":330,"depth":346,"text":137},"2026-09-27","GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. No API needed.",false,"md",[362,365,368,371,374,377],{"q":363,"a":364},"What are GateRoam provider guides?","Short, step-by-step guides written from each provider's official documentation, one situation per guide, that your AI assistant searches when you ask a question. The Amadeus guide is available now; guides for other providers will follow.",{"q":366,"a":367},"Can AI help train new travel agents on Amadeus?","Yes. With the Amadeus guide, your AI assistant runs onboarding lessons in order, from signing in to after-sales, gives exercises to do in the Amadeus training environment, and checks the answers against the guide.",{"q":369,"a":370},"Do I need Amadeus API keys to use the guides?","No. The guides never call Amadeus, so they also help agents who work in the Amadeus terminal and have no API contract. API keys are only needed for live search, pricing and client offers.",{"q":372,"a":373},"Will the AI make up Amadeus entries?","It shouldn't, and the guides are built to prevent it. The AI answers from the guides only, names the guide and the manual pages it used, and says so when no guide covers your question.",{"q":375,"a":376},"Which providers will have guides?","Amadeus first, then each provider we add a connector for. If your agency needs a guide for another provider, contact us.",{"q":378,"a":379},"When is it available, and what does it cost?","The Amadeus guide is available now, to every member of an agency on GateRoam. Like everything in GateRoam, it is free during early access.",null,{},true,"\u002Fblog\u002Famadeus-training-with-ai","---\ntitle: 'Amadeus training with AI: onboarding and support for agents'\ndescription: 'GateRoam has an Amadeus guide your AI assistant can search: learn Amadeus step by step and get answers on tickets, voids and refunds. No API needed.'\ndate: 2026-09-27\nupdated: 2026-09-30\nfaq:\n  - q: What are GateRoam provider guides?\n    a: Short, step-by-step guides written from each provider's official documentation, one situation per guide, that your AI assistant searches when you ask a question. The Amadeus guide is available now; guides for other providers will follow.\n  - q: Can AI help train new travel agents on Amadeus?\n    a: Yes. With the Amadeus guide, your AI assistant runs onboarding lessons in order, from signing in to after-sales, gives exercises to do in the Amadeus training environment, and checks the answers against the guide.\n  - q: Do I need Amadeus API keys to use the guides?\n    a: No. The guides never call Amadeus, so they also help agents who work in the Amadeus terminal and have no API contract. API keys are only needed for live search, pricing and client offers.\n  - q: Will the AI make up Amadeus entries?\n    a: It shouldn't, and the guides are built to prevent it. The AI answers from the guides only, names the guide and the manual pages it used, and says so when no guide covers your question.\n  - q: Which providers will have guides?\n    a: Amadeus first, then each provider we add a connector for. If your agency needs a guide for another provider, contact us.\n  - q: When is it available, and what does it cost?\n    a: The Amadeus guide is available now, to every member of an agency on GateRoam. Like everything in GateRoam, it is free during early access.\n---\n\n**GateRoam has provider guides, starting with Amadeus.** These are short, step-by-step guides written from each\nprovider's official documentation. Your AI assistant searches them when you ask a question. New agents use them\nto learn Amadeus step by step, and experienced agents get quick answers on tickets, voids, refunds and EMDs. The\nguides never call the provider's API, so **you don't need an API contract to use them**. They're free, like the\nrest of GateRoam.\n\n## What problem do provider guides solve?\n\nLearning a GDS is slow. The Amadeus manuals are long, cryptic entries are hard to remember, and the same questions\ncome up again and again:\n\n- **New agents** need weeks before they can work alone. Until then, every booking needs a second pair of eyes.\n- **Senior agents** get interrupted all day with \"how do I…\" questions.\n- **Rare cases**, like a reissue after a date change, a refund with an EMD or a void after midnight, are where\n  mistakes happen. In ticketing, a mistake usually costs money.\n\nAn AI assistant can explain all of this in plain language, but only if it answers from the right documentation\ninstead of from memory. That's what provider guides are for.\n\n## How do provider guides work?\n\nEach guide covers **one situation**, such as \"void a ticket issued today\" or \"reissue after a date change\". Every\nguide has the same parts:\n\n| Part | What it tells you |\n|---|---|\n| When | The situation in plain words, so you can check it's yours |\n| Check first | What must be true before you start |\n| Steps | Each entry, what it does, and why |\n| Check it worked | The display that proves it worked |\n| Traps | Common mistakes, and what the error messages mean |\n| Learn more | The next guides to read |\n| Sources | The pages of the provider's manuals the guide is based on |\n\nWhen you ask a question, your AI assistant searches the guides, reads the one to three that fit, and answers in\nyour own language. It never gives an entry from memory. Guides are grouped by level: **basic** for the first week,\n**intermediate** for the first month, and **advanced** for rare cases and senior agents.\n\n## How does onboarding with AI work?\n\nAsk your assistant to start onboarding, and it takes you through the guides as lessons, in order. Each lesson:\n\n1. **Explains** the situation and why it matters.\n2. **Walks through the steps**, one entry at a time, with the reason for each.\n3. **Gives you an exercise** to do in the provider's training environment, never in your live office.\n4. **Checks your work.** You paste the terminal response, and the AI compares it with the guide and tells you what's\n   right and what to fix.\n\nEach module ends with a few self-check questions, then the assistant names the next module.\n\n## What can you ask?\n\nWrite the way you'd ask a senior colleague:\n\n```text\nHow do I void a ticket I issued today?\n\nWhat's the difference between FXP and FXB?\n\nThe client changed the date. Do I reissue or refund?\n\nStart my Amadeus onboarding, module 1.\n```\n\n## Do you need an API contract to use the guides?\n\nNo. The guides never call Amadeus. That makes them useful for agencies that work in the Amadeus terminal and don't\nhave API access, and for agents who book by hand even when the agency has API access.\n\nLive flight search, pricing and client offers are a different part of GateRoam. They run on your agency's own\nAmadeus Enterprise or Quick Connect keys. See [how to connect Claude or ChatGPT](\u002Fconnect-ai), or read\n[Amadeus Self-Service shutdown: keep quoting flights with AI](\u002Fblog\u002Famadeus-self-service-shutdown-options-for-agencies)\nif you lost your Self-Service keys.\n\n## Can you trust an AI with booking-system steps?\n\nOnly if it's built to be checked. Provider guides are:\n\n- **Sourced.** Every guide names the manual pages it's based on, so you can open the manual and check.\n- **Marked when unverified.** A guide starts as \"not verified\" until its entries have been run in the training\n  environment. Until then, the AI tells you so and suggests trying it there first.\n- **Honest about gaps.** If no guide covers your question, the AI says so instead of guessing.\n- **Kept out of live tests.** The AI never tells you to end a booking or issue a ticket \"as a test\" in your live\n  office.\n\nAnything that moves money through GateRoam itself always needs a human's approval. More on that:\n[Security](\u002Fsecurity).\n\n## Which providers get guides?\n\n**Amadeus first.** After that, each provider we add a connector for gets its own guide, built the same way from its\nown documentation. If your agency needs a guide or a connector for another provider, read\n[Custom travel API connectors for Claude and ChatGPT](\u002Fblog\u002Fcustom-travel-api-connectors) or\n[contact us](\u002Fdemo?kind=custom).\n\n## When can you use provider guides?\n\nThe Amadeus guide is available now. We first built this approach for a travel company we build systems for, and\nbrought it to GateRoam for every agency. To use it:\n\n1. [Create a free account](\u002Fregister) and your agency.\n2. Connect Claude or ChatGPT under **Settings → AI connections**. Every colleague connects their own assistant:\n   [how to connect](\u002Fconnect-ai).\n3. Ask your question, or ask to start onboarding.\n\nMost guides are still marked \"not verified\": their entries haven't yet been run in the training environment. Your\nassistant tells you when that's the case. Everything GateRoam does today is on [Features](\u002Ffeatures).\n\n## Sources\n\nChecked on 30 September 2026.\n\n- [Model Context Protocol](https:\u002F\u002Fmodelcontextprotocol.io\u002Fdocs\u002Fgetting-started\u002Fintro): introduction to MCP, the standard AI assistants use to connect to tools such as GateRoam\n",{"title":5,"description":358},{"loc":383},"blog\u002Famadeus-training-with-ai","2026-09-30","mInT-0tZriLxb2CtPTKulm8aS7OJVkyYOaD4jxsl3VA",1791149031995]