[{"data":1,"prerenderedAt":456},["ShallowReactive",2],{"guide-galileo-airline-no-record":3,"related-\u002Fblog\u002Fgalileo-mcp-claude-chatgpt-travelport":40,"mdc--p9u4u5-key":47},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":19,"body":20,"related":21},"troubleshooting.norec","airline-no-record","What do I do when the airline has no record in Galileo?","Look for a duplicate with *LH1456\u002F20NOV-NOVAK, then check the segment status (*IA: HX = cancelled by the airline), the airline locator (*VL), the history (*HIA) and the ticket. Don't rebook before you know why.","The airline has no record of the booking (NoRec checks)","intermediate",[11,12,13,14,15,16,17,18],"*","*IA","*VL","*HIA","*HVL","*VR","*HTE","*TE",false,"## When\nAt check-in or on the phone the airline says it has no booking for your client, or its booking differs from your booking file (another flight, status or name).\n\n## Check first\n- You are looking at the right booking file: name, date and flight match what the client holds.\n- The flight was really booked through Travelport+: passive segments (`AK`, `BK`, `YK`) only record a booking made elsewhere.\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `*LH1456\u002F20NOV-NOVAK` | Finds booking files with that name on that flight and date. | Shows whether more than one booking file exists for the passenger. |\n| 2 | `*IA` | Shows the air segments with their status. | `HX` = cancelled by the airline · `UC`\u002F`UN` = never confirmed · `HK` = confirmed. |\n| 3 | `*VL` | Shows the airline's record locator. | No locator: the airline may never have taken the booking (queue 7 collects files still waiting for one). |\n| 4 | `*HIA` · `*HVL` | History of the air segments · of the vendor locator. | Who changed or cancelled what, and when. |\n| 5 | `*VR` | Messages sent to and received from the airline. | The airline may have explained a cancellation. |\n| 6 | `*HTE` → `*TE\u002F0811234500012` | Ticket data in the booking file · the ticket record itself. | Check that a ticket exists and what status its coupons have. |\n| 7 | call the airline | Give the airline locator, the ticket number and the flight. | Ask the airline to check its own record under its locator. |\n\n## Check it worked\nThe airline confirms the booking under its locator, and your booking file shows the same flights with `HK`.\n\n## Traps\n- **Do not book the passenger again before you know what happened** — check the airline's rules on duplicate bookings first.\n- `@ALL` removes `HX` segments; read the history first, so you can show what the airline did.\n- Changes made directly with the airline may not show in your booking file — ask whether the client called the airline themselves.\n- Travel date already passed? Use the past date booking file ([Retrieve a past date booking file (PQ)](\u002Fgalileo-guide\u002Fretrieve-old-pnr)).",[22,25,28,31,34,37],{"slug":23,"question":24},"retrieve-pnr","How do I retrieve a PNR in Galileo?",{"slug":26,"question":27},"pnr-history","How do I read PNR history in Galileo?",{"slug":29,"question":30},"segment-status-codes","What do HK, KK, HL, UC and TK mean in Galileo?",{"slug":32,"question":33},"vendor-remarks","How do I send a message to an airline in Galileo?",{"slug":35,"question":36},"display-eticket","How do I display an e-ticket in Galileo?",{"slug":38,"question":39},"retrieve-old-pnr","How do I retrieve an old (past date) PNR in Galileo?",[41],{"path":42,"title":43,"description":44,"date":45,"image":46,"imageAlt":46,"draft":19},"\u002Fblog\u002Fgalileo-mcp-claude-chatgpt-travelport","Galileo MCP: connect Claude and ChatGPT to Travelport+","A Galileo MCP server lets Claude or ChatGPT search and price Travelport+ flights with your agency's own fares. 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