[{"data":1,"prerenderedAt":543},["ShallowReactive",2],{"guide-galileo-cancel-pnr":3,"related-\u002Fblog\u002Fgalileo-mcp-claude-chatgpt-travelport":47,"mdc-dwyea7-key":54},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":23,"body":24,"related":25},"booking-file.cancel","cancel-pnr","How do I cancel a PNR in Galileo?","Retrieve it (*K7P2QX), check tickets with *HTE, cancel with XI (or XA for air only), add R.P and save with ER. Cancelling flights does not void or refund tickets; do that separately.","Cancel the whole booking (itinerary) in Galileo","basic",[11,12,13,14,15,16,17,18,19,20,21,22],"*","*HTE","XI","XA","XN","X","R.","ER","*IA","@","*HIA","IR",false,"## When\nUse this card when the client cancels the whole trip (or all flights) and the seats must go back to the airline. To change one flight instead, see [Cancel segments or change the date, class or flight](\u002Fgalileo-guide\u002Fcancel-rebook).\n\n## Check first\n- **Are there tickets or EMDs?** Cancelling the flights does **not** void or refund anything. Decide first with [Void, refund, revalidation or exchange — which one this case needs](\u002Fgalileo-guide\u002Fvoid-refund-or-reissue): the same day it is usually a void ([Void (cancel) an e-ticket issued today](\u002Fgalileo-guide\u002Fvoid-ticket)), later a refund.\n- **Everybody, or only some travellers?** To cancel for some, divide them out first and cancel the divided file ([Divide a booking file (take travellers out)](\u002Fgalileo-guide\u002Fsplit-pnr)).\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `*K7P2QX` | Opens the booking file. | Work on the right booking. |\n| 2 | `*HTE` | Shows the electronic tickets of the file. | Tickets need their own void or refund. |\n| 3 | `XI` | Cancels the entire itinerary. | The trip is off. |\n| 3b | `XA` · `XN` | Cancels only the air segments · only the non-air segments. | When part of the file should stay. |\n| 3c | `X2-4` | Cancels segments 2 to 4. | Part of the trip only. |\n| 4 | `R.P` | Received from the passenger. | Records who asked for the cancellation. |\n| 5 | `ER` | Ends and shows the file. | Only now are the cancellations sent to the airlines. |\n| 6 | `*IA` | Shows the air segments again. | Nothing active should remain. |\n\nIf an airline-cancelled segment (`HX`) remains, `@1XK` removes segment 1 from the file without a message (this does not work for EK).\n\n## Check it worked\n`*IA` shows no active flights; the air segment history (`*HIA`) shows them as cancelled (`XS`).\n\n## Traps\n- **A cancelled booking is not a refunded ticket.** Void or refund every ticket and EMD separately, or the client is still charged ([Void, refund, revalidation or exchange — which one this case needs](\u002Fgalileo-guide\u002Fvoid-refund-or-reissue), [Void an EMD](\u002Fgalileo-guide\u002Fvoid-emd)).\n- Cancel seats the client will not use **before departure**. What an airline does with a booked seat nobody flies is its own rule — check with the airline.\n- The names, contacts and remarks stay in the file — there is no need to delete them.\n- Cancelled the wrong thing? `IR` before ending restores the saved file.\n- After every segment is cancelled, the similar name list shows the date of the first segment (or the retention line's date, if you left one) ([Retrieve a booking file (PNR) by locator, name or flight](\u002Fgalileo-guide\u002Fretrieve-pnr)).\n- Cancelling and selling in one step (cancel and rebook) is a separate task: [Cancel segments or change the date, class or flight](\u002Fgalileo-guide\u002Fcancel-rebook).",[26,29,32,35,38,41,44],{"slug":27,"question":28},"void-refund-or-reissue","Void, refund or reissue in Galileo: which one?",{"slug":30,"question":31},"void-ticket","How do I void a ticket in Galileo?",{"slug":33,"question":34},"cancel-rebook","How do I cancel or change a flight segment in Galileo?",{"slug":36,"question":37},"split-pnr","How do I split (divide) a PNR in Galileo?",{"slug":39,"question":40},"void-emd","How do I void an EMD in Galileo?",{"slug":42,"question":43},"segment-status-codes","What do HK, KK, HL, UC and TK mean in Galileo?",{"slug":45,"question":46},"retrieve-pnr","How do I retrieve a PNR in Galileo?",[48],{"path":49,"title":50,"description":51,"date":52,"image":53,"imageAlt":53,"draft":23},"\u002Fblog\u002Fgalileo-mcp-claude-chatgpt-travelport","Galileo MCP: connect Claude and ChatGPT to Travelport+","A Galileo MCP server lets Claude or ChatGPT search and price Travelport+ flights with your agency's own fares. 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