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Read them with *HTE.","E-ticket coupon statuses — OPEN, ARPT, CKIN, EXCH, USED …","basic",[11,12],"*HTE","*TEH",false,"## When\nUse this card when you read an e-ticket and need to know what each coupon status still allows: can you exchange, refund or void it?\n\n## Check first\n- The e-ticket is on screen ([Display an e-ticket record (*HTE, *TE)](\u002Fgalileo-guide\u002Fdisplay-eticket)).\n\n## Coupon statuses\n| Status | What it means | Exchange | Refund | Void |\n|---|---|---|---|---|\n| OPEN | Free for any action. | Yes | Yes | Yes |\n| ARPT | The operating airline took control of the coupon before departure. | Yes | Yes | Yes |\n| UNVL | The validating airline says it can no longer be used as ticketed. | Yes | No | No |\n| CKIN | The passenger has checked in. | No | No | No |\n| LFTD | The passenger has boarded. | No | No | No |\n| SUSP | The validating airline has blocked the coupon. | No | No | No |\n| IREG | Airline control kept beyond the normal 48 hours. | No | No | No |\n| EXCH | Its value paid for a new ticket. | No | No | No |\n| FLWN \u002F USED | Flown; that part of the journey is done. | No | No | No |\n| RFND | The unused value went back to the passenger. | No | No | No |\n| VOID | The whole sale was cancelled. | No | No | No |\n| CLSD | The validating airline closed the coupon. | No | No | No |\n| REMV | The airline removed the data after full use. | No | No | No |\n\nFlight status on a coupon: `OK` confirmed, `NS` infant without a seat, `RQ` requested or waitlisted, `SA` space available only.\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `*HTE` | Shows the e-ticket with each coupon's status. | Decide what is still possible. |\n| 2 | `*TEH` | Shows how the statuses changed over time. | Find out what changed them. |\n\n## Check it worked\nFor every coupon you can say whether it may still be exchanged, refunded or voided; `*TEH` explains any status you did not expect.\n\n## Traps\n- **A void cancels the whole sale**, so every coupon must still be unused — and on BSP it works only on the day of issue ([Void (cancel) an e-ticket issued today](\u002Fgalileo-guide\u002Fvoid-ticket)). Otherwise it is a refund or an exchange.\n- **UNVL can only be exchanged** — not refunded or voided.\n- **Checked in by mistake?** British Airways has an automated customer offload process that can put a CKIN coupon back to OPEN or ARPT. For other airlines, contact the airline.\n- A ticket with the first coupon USED and the rest OPEN can still be refunded or exchanged for the unused part ([Partial refund — part of the trip flown, the rest unused](\u002Fgalileo-guide\u002Fpartial-refund)).",[16,19,22,25,28,31],{"slug":17,"question":18},"display-eticket","How do I display an e-ticket in Galileo?",{"slug":20,"question":21},"ticket-document-history","How do I see a ticket's document history in Galileo?",{"slug":23,"question":24},"void-refund-or-reissue","Void, refund or reissue in Galileo: which one?",{"slug":26,"question":27},"void-ticket","How do I void a ticket in Galileo?",{"slug":29,"question":30},"partial-refund","How do I make a partial refund in Galileo?",{"slug":32,"question":33},"reissue-ticket","How do I reissue (even exchange) a ticket in Galileo?",[35],{"path":36,"title":37,"description":38,"date":39,"image":40,"imageAlt":40,"draft":13},"\u002Fblog\u002Fgalileo-mcp-claude-chatgpt-travelport","Galileo MCP: connect Claude and ChatGPT to Travelport+","A Galileo MCP server lets Claude or ChatGPT search and price Travelport+ flights with your agency's own fares. 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