[{"data":1,"prerenderedAt":523},["ShallowReactive",2],{"guide-galileo-exchange-refundable-balance":3,"related-\u002Fblog\u002Fgalileo-mcp-claude-chatgpt-travelport":39,"mdc-4s1yf8-key":46},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":21,"body":22,"related":23},"after-sales.exchange-refund","exchange-refundable-balance","What if the new fare is lower in a Galileo exchange?","The exchange (TMU1FEX2201234500012, then ER and TKP) issues the new ticket plus an EMD for the refundable balance. Open that EMD with EMDL and EMDD1 and refund it from its details screen; HMPR then lists the refunded EMD.","Exchange with a refundable balance — the new value is lower","advanced",[11,12,13,14,15,16,17,18,19,20],"FQ","*FB","FBU","FBF","ER","TMU","TKP","EMDL","EMDD","HMPR",false,"## When\nAfter a change, the old ticket is worth **more** than what the new journey needs — a lower fare, or\ntaxes that no longer apply. Galileo reissues the ticket and puts the difference on an EMD for the\nrefundable balance; you then refund that EMD.\n\n## Check first\n- **May the fare go down?** Some fares allow a change only to an equal or higher fare. Read the\n  rules before telling the client money comes back.\n- The coupons being changed are `OPEN`, and you know which taxes were paid on the old ticket.\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | — | Book the new flights. | |\n| 2 | `FQ` (or a historical quote, see [Exchange with additional collection — the new fare costs more](\u002Fgalileo-guide\u002Fexchange-additional-collection)) | Quotes the new journey. | |\n| 3 | `*FB1` | Opens the fare build; `*FBTAX` shows all taxes. | Compare with the taxes on the old ticket. |\n| 4 | `FBUTAX1\u002F+TAX2\u002F+TTL\u002F` | Removes taxes already paid and resets the total. | Taxes that no longer apply are removed too, so they can come back to the client. |\n| 5 | `*FB`, `FBF`, `ER` | Checks, files and saves. | |\n| 6 | `TMU1FEX2201234500012` | Opens the exchange masks. | Add the no-longer-valid taxes to the old ticket's value if you are giving them back. |\n| 7 | — | Work through the masks; press Enter right after the form of payment; at the next prompt type `Y` and Enter; add endorsements if the airline wants them. | The old value is higher than the new fare, which creates the balance. |\n| 8 | `ER`, then `TKP` | Issues the new ticket. | Galileo also issues an EMD for the refundable balance (and an ADC if new taxes are due). |\n| 9 | `EMDL`, then `EMDD1` | Lists the EMDs and opens the balance EMD. | The money is not returned until this EMD is refunded. |\n| 10 | — | From the EMD details screen, issue the full refund. | There is no typed entry to refund an EMD ([Refund an EMD — full refund from the EMD screen](\u002Fgalileo-guide\u002Frefund-emd)). |\n\n## Check it worked\n`HMPR` (today's sales report) shows, in order: the original ticket, the new ticket, the balance EMD\n(zero, as nothing was paid on it) and the refunded EMD.\n\n## Traps\n- **Stopping after `TKP` leaves the balance on an EMD** — the client gets nothing until you refund it.\n- An EMD can only be refunded in full, and only when the airline supports it.\n- A small ADC can appear next to the balance: new taxes are collected while the fare difference\n  goes to the EMD. Both are normal.\n- **Switch off Insert** before typing in the masks.",[24,27,30,33,36],{"slug":25,"question":26},"exchange-additional-collection","How do I reissue with a fare difference in Galileo?",{"slug":28,"question":29},"reissue-ticket","How do I reissue (even exchange) a ticket in Galileo?",{"slug":31,"question":32},"refund-emd","How do I refund an EMD in Galileo?",{"slug":34,"question":35},"display-emd","How do I display an EMD in Galileo?",{"slug":37,"question":38},"sales-report-tins","How do I see the daily sales report (TINS) in Galileo?",[40],{"path":41,"title":42,"description":43,"date":44,"image":45,"imageAlt":45,"draft":21},"\u002Fblog\u002Fgalileo-mcp-claude-chatgpt-travelport","Galileo MCP: connect Claude and ChatGPT to Travelport+","A Galileo MCP server lets Claude or ChatGPT search and price Travelport+ flights with your agency's own fares. 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