[{"data":1,"prerenderedAt":498},["ShallowReactive",2],{"guide-galileo-find-ndc-bookings":3,"related-\u002Fblog\u002Fgalileo-mcp-claude-chatgpt-travelport":41,"mdc-os8mrg-key":48},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":17,"body":18,"related":19},"ndc.servicing","find-ndc-bookings","How do I find NDC bookings and tickets in Galileo?","LD\u002FSC-ZK\u002F14NOV-D lists booking files with ZK segments on 14 Nov; SC-HK misses NDC. *DH shows document history including NDC tickets, *TEH the ticket history when the ticket displays, HMPR\u002FNDC the NDC sales report.","Find and check NDC bookings and tickets after booking","intermediate",[11,12,13,14,15,16],"LD","*HTE","*TEH","*DH","HMPR","Q",false,"## When\nNDC bookings exist in your office and you need to find them, look at an NDC ticket's history, reconcile the day's NDC sales, or pick up NDC schedule changes. These are the displays that are known to work with NDC; changing an NDC booking is not covered here.\n\n## Check first\n- You know the travel date (for lists) or the booking file (for ticket displays).\n- NDC segments carry status `ZK`, or a normalized `HK` that still lists under `ZK` (see [NDC in Travelport+ — what it is and how NDC bookings look](\u002Fgalileo-guide\u002Fwhat-is-ndc)).\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `LD\u002FSC-ZK\u002F14NOV-D` | Lists booking files with `ZK` segments travelling on 14 Nov, on screen. | Finds NDC bookings, normalized `HK` ones included. |\n| 2 | `*HTE` | With the booking file open: shows its e-ticket. | The ticket must be on screen before its history can be read. |\n| 3 | `*TEH` | History of the displayed e-ticket. | Works for an NDC ticket when that ticket can be displayed. |\n| 4 | `*DH` · `*DH\u002F1` | Document history list · details of its first item. | Works with NDC tickets; lists e-tickets only, no EMDs. |\n| 5 | `HMPR\u002FNDC` · `HMPR\u002F09OCT\u002FNDC` | Sales report (TINS) with NDC transactions only: today · issued on 9 Oct. | Check NDC sales apart from the classic ones. |\n| 6 | `Q\u002F11` | Opens queue 11, reserved for fares and NDC schedule changes. | Where NDC schedule changes arrive for action. |\n\n## Check it worked\n- Step 1 returns the booking files with `ZK` segments on that date — NDC and direct payment carrier bookings together.\n- `*DH` shows the NDC e-ticket in the document history like any other e-ticket, and `HMPR\u002FNDC` lists the day's NDC transactions.\n\n## Traps\n- **`LD\u002FSC-HK\u002F…` does not find NDC bookings**, not even those shown with a normalized `HK`. Use `SC-ZK`.\n- `ZK` also covers direct payment carriers, so not every booking on the list is NDC (see [Direct payment carriers — book airlines paid directly, no ticket](\u002Fgalileo-guide\u002Fdirect-payment-carriers)).\n- If the NDC ticket does not display, `*TEH` has nothing to show; use `*DH` instead.\n- EMDs never appear in `*DH`, for NDC or classic tickets.\n- **Changes, cancellations, exchanges and refunds of NDC bookings are not covered in this guide.** Ask your Travelport help desk for the procedure before you act (see [When to contact the Travelport help desk and what to give them](\u002Fgalileo-guide\u002Fhelp-desk)).",[20,23,26,29,32,35,38],{"slug":21,"question":22},"what-is-ndc","What is NDC in Galileo (Travelport+)?",{"slug":24,"question":25},"booking-file-lists","How do I list unticketed bookings in Galileo?",{"slug":27,"question":28},"ticket-document-history","How do I see a ticket's document history in Galileo?",{"slug":30,"question":31},"sales-report-tins","How do I see the daily sales report (TINS) in Galileo?",{"slug":33,"question":34},"schedule-change-queue","How do I handle a schedule change in Galileo?",{"slug":36,"question":37},"help-desk","How do I report a Galileo problem to the help desk?",{"slug":39,"question":40},"direct-payment-carriers","How do I book a direct payment carrier in Galileo?",[42],{"path":43,"title":44,"description":45,"date":46,"image":47,"imageAlt":47,"draft":17},"\u002Fblog\u002Fgalileo-mcp-claude-chatgpt-travelport","Galileo MCP: connect Claude and ChatGPT to Travelport+","A Galileo MCP server lets Claude or ChatGPT search and price Travelport+ flights with your agency's own fares. What it does, what you need, how to connect.","2026-10-16",null,{"data":49,"body":50},{},{"type":51,"children":52},"root",[53,62,68,74,122,128,354,360,392,398],{"type":54,"tag":55,"props":56,"children":58},"element","h2",{"id":57},"when",[59],{"type":60,"value":61},"text","When",{"type":54,"tag":63,"props":64,"children":65},"p",{},[66],{"type":60,"value":67},"NDC bookings exist in your office and you need to find them, look at an NDC ticket's history, reconcile the day's NDC sales, or pick up NDC schedule changes. These are the displays that are known to work with NDC; changing an NDC booking is not covered here.",{"type":54,"tag":55,"props":69,"children":71},{"id":70},"check-first",[72],{"type":60,"value":73},"Check first",{"type":54,"tag":75,"props":76,"children":77},"ul",{},[78,84],{"type":54,"tag":79,"props":80,"children":81},"li",{},[82],{"type":60,"value":83},"You know the travel date (for lists) or the booking file (for ticket displays).",{"type":54,"tag":79,"props":85,"children":86},{},[87,89,96,98,104,106,111,113,120],{"type":60,"value":88},"NDC segments carry status ",{"type":54,"tag":90,"props":91,"children":93},"code",{"className":92},[],[94],{"type":60,"value":95},"ZK",{"type":60,"value":97},", or a normalized ",{"type":54,"tag":90,"props":99,"children":101},{"className":100},[],[102],{"type":60,"value":103},"HK",{"type":60,"value":105}," that still lists under ",{"type":54,"tag":90,"props":107,"children":109},{"className":108},[],[110],{"type":60,"value":95},{"type":60,"value":112}," (see ",{"type":54,"tag":114,"props":115,"children":117},"a",{"href":116},"\u002Fgalileo-guide\u002Fwhat-is-ndc",[118],{"type":60,"value":119},"NDC in Travelport+ — what it is and how NDC bookings look",{"type":60,"value":121},").",{"type":54,"tag":55,"props":123,"children":125},{"id":124},"steps",[126],{"type":60,"value":127},"Steps",{"type":54,"tag":129,"props":130,"children":131},"table",{},[132,161],{"type":54,"tag":133,"props":134,"children":135},"thead",{},[136],{"type":54,"tag":137,"props":138,"children":139},"tr",{},[140,146,151,156],{"type":54,"tag":141,"props":142,"children":143},"th",{},[144],{"type":60,"value":145},"#",{"type":54,"tag":141,"props":147,"children":148},{},[149],{"type":60,"value":150},"Entry",{"type":54,"tag":141,"props":152,"children":153},{},[154],{"type":60,"value":155},"What it does",{"type":54,"tag":141,"props":157,"children":158},{},[159],{"type":60,"value":160},"Why",{"type":54,"tag":162,"props":163,"children":164},"tbody",{},[165,207,233,259,293,327],{"type":54,"tag":137,"props":166,"children":167},{},[168,174,183,195],{"type":54,"tag":169,"props":170,"children":171},"td",{},[172],{"type":60,"value":173},"1",{"type":54,"tag":169,"props":175,"children":176},{},[177],{"type":54,"tag":90,"props":178,"children":180},{"className":179},[],[181],{"type":60,"value":182},"LD\u002FSC-ZK\u002F14NOV-D",{"type":54,"tag":169,"props":184,"children":185},{},[186,188,193],{"type":60,"value":187},"Lists booking files with ",{"type":54,"tag":90,"props":189,"children":191},{"className":190},[],[192],{"type":60,"value":95},{"type":60,"value":194}," segments travelling on 14 Nov, on screen.",{"type":54,"tag":169,"props":196,"children":197},{},[198,200,205],{"type":60,"value":199},"Finds NDC bookings, normalized ",{"type":54,"tag":90,"props":201,"children":203},{"className":202},[],[204],{"type":60,"value":103},{"type":60,"value":206}," ones included.",{"type":54,"tag":137,"props":208,"children":209},{},[210,215,223,228],{"type":54,"tag":169,"props":211,"children":212},{},[213],{"type":60,"value":214},"2",{"type":54,"tag":169,"props":216,"children":217},{},[218],{"type":54,"tag":90,"props":219,"children":221},{"className":220},[],[222],{"type":60,"value":12},{"type":54,"tag":169,"props":224,"children":225},{},[226],{"type":60,"value":227},"With the booking file open: shows its e-ticket.",{"type":54,"tag":169,"props":229,"children":230},{},[231],{"type":60,"value":232},"The ticket must be on screen before its history can be read.",{"type":54,"tag":137,"props":234,"children":235},{},[236,241,249,254],{"type":54,"tag":169,"props":237,"children":238},{},[239],{"type":60,"value":240},"3",{"type":54,"tag":169,"props":242,"children":243},{},[244],{"type":54,"tag":90,"props":245,"children":247},{"className":246},[],[248],{"type":60,"value":13},{"type":54,"tag":169,"props":250,"children":251},{},[252],{"type":60,"value":253},"History of the displayed e-ticket.",{"type":54,"tag":169,"props":255,"children":256},{},[257],{"type":60,"value":258},"Works for an NDC ticket when that ticket can be displayed.",{"type":54,"tag":137,"props":260,"children":261},{},[262,267,283,288],{"type":54,"tag":169,"props":263,"children":264},{},[265],{"type":60,"value":266},"4",{"type":54,"tag":169,"props":268,"children":269},{},[270,275,277],{"type":54,"tag":90,"props":271,"children":273},{"className":272},[],[274],{"type":60,"value":14},{"type":60,"value":276}," · ",{"type":54,"tag":90,"props":278,"children":280},{"className":279},[],[281],{"type":60,"value":282},"*DH\u002F1",{"type":54,"tag":169,"props":284,"children":285},{},[286],{"type":60,"value":287},"Document history list · details of its first item.",{"type":54,"tag":169,"props":289,"children":290},{},[291],{"type":60,"value":292},"Works with NDC tickets; lists e-tickets only, no EMDs.",{"type":54,"tag":137,"props":294,"children":295},{},[296,301,317,322],{"type":54,"tag":169,"props":297,"children":298},{},[299],{"type":60,"value":300},"5",{"type":54,"tag":169,"props":302,"children":303},{},[304,310,311],{"type":54,"tag":90,"props":305,"children":307},{"className":306},[],[308],{"type":60,"value":309},"HMPR\u002FNDC",{"type":60,"value":276},{"type":54,"tag":90,"props":312,"children":314},{"className":313},[],[315],{"type":60,"value":316},"HMPR\u002F09OCT\u002FNDC",{"type":54,"tag":169,"props":318,"children":319},{},[320],{"type":60,"value":321},"Sales report (TINS) with NDC transactions only: today · issued on 9 Oct.",{"type":54,"tag":169,"props":323,"children":324},{},[325],{"type":60,"value":326},"Check NDC sales apart from the classic ones.",{"type":54,"tag":137,"props":328,"children":329},{},[330,335,344,349],{"type":54,"tag":169,"props":331,"children":332},{},[333],{"type":60,"value":334},"6",{"type":54,"tag":169,"props":336,"children":337},{},[338],{"type":54,"tag":90,"props":339,"children":341},{"className":340},[],[342],{"type":60,"value":343},"Q\u002F11",{"type":54,"tag":169,"props":345,"children":346},{},[347],{"type":60,"value":348},"Opens queue 11, reserved for fares and NDC schedule changes.",{"type":54,"tag":169,"props":350,"children":351},{},[352],{"type":60,"value":353},"Where NDC schedule changes arrive for action.",{"type":54,"tag":55,"props":355,"children":357},{"id":356},"check-it-worked",[358],{"type":60,"value":359},"Check it worked",{"type":54,"tag":75,"props":361,"children":362},{},[363,375],{"type":54,"tag":79,"props":364,"children":365},{},[366,368,373],{"type":60,"value":367},"Step 1 returns the booking files with ",{"type":54,"tag":90,"props":369,"children":371},{"className":370},[],[372],{"type":60,"value":95},{"type":60,"value":374}," segments on that date — NDC and direct payment carrier bookings together.",{"type":54,"tag":79,"props":376,"children":377},{},[378,383,385,390],{"type":54,"tag":90,"props":379,"children":381},{"className":380},[],[382],{"type":60,"value":14},{"type":60,"value":384}," shows the NDC e-ticket in the document history like any other e-ticket, and ",{"type":54,"tag":90,"props":386,"children":388},{"className":387},[],[389],{"type":60,"value":309},{"type":60,"value":391}," lists the day's NDC transactions.",{"type":54,"tag":55,"props":393,"children":395},{"id":394},"traps",[396],{"type":60,"value":397},"Traps",{"type":54,"tag":75,"props":399,"children":400},{},[401,433,450,469,481],{"type":54,"tag":79,"props":402,"children":403},{},[404,416,418,423,425,431],{"type":54,"tag":405,"props":406,"children":407},"strong",{},[408,414],{"type":54,"tag":90,"props":409,"children":411},{"className":410},[],[412],{"type":60,"value":413},"LD\u002FSC-HK\u002F…",{"type":60,"value":415}," does not find NDC bookings",{"type":60,"value":417},", not even those shown with a normalized ",{"type":54,"tag":90,"props":419,"children":421},{"className":420},[],[422],{"type":60,"value":103},{"type":60,"value":424},". Use ",{"type":54,"tag":90,"props":426,"children":428},{"className":427},[],[429],{"type":60,"value":430},"SC-ZK",{"type":60,"value":432},".",{"type":54,"tag":79,"props":434,"children":435},{},[436,441,443,449],{"type":54,"tag":90,"props":437,"children":439},{"className":438},[],[440],{"type":60,"value":95},{"type":60,"value":442}," also covers direct payment carriers, so not every booking on the list is NDC (see ",{"type":54,"tag":114,"props":444,"children":446},{"href":445},"\u002Fgalileo-guide\u002Fdirect-payment-carriers",[447],{"type":60,"value":448},"Direct payment carriers — book airlines paid directly, no ticket",{"type":60,"value":121},{"type":54,"tag":79,"props":451,"children":452},{},[453,455,460,462,467],{"type":60,"value":454},"If the NDC ticket does not display, ",{"type":54,"tag":90,"props":456,"children":458},{"className":457},[],[459],{"type":60,"value":13},{"type":60,"value":461}," has nothing to show; use ",{"type":54,"tag":90,"props":463,"children":465},{"className":464},[],[466],{"type":60,"value":14},{"type":60,"value":468}," instead.",{"type":54,"tag":79,"props":470,"children":471},{},[472,474,479],{"type":60,"value":473},"EMDs never appear in ",{"type":54,"tag":90,"props":475,"children":477},{"className":476},[],[478],{"type":60,"value":14},{"type":60,"value":480},", for NDC or classic tickets.",{"type":54,"tag":79,"props":482,"children":483},{},[484,489,491,497],{"type":54,"tag":405,"props":485,"children":486},{},[487],{"type":60,"value":488},"Changes, cancellations, exchanges and refunds of NDC bookings are not covered in this guide.",{"type":60,"value":490}," Ask your Travelport help desk for the procedure before you act (see ",{"type":54,"tag":114,"props":492,"children":494},{"href":493},"\u002Fgalileo-guide\u002Fhelp-desk",[495],{"type":60,"value":496},"When to contact the Travelport help desk and what to give them",{"type":60,"value":121},1792308335173]