[{"data":1,"prerenderedAt":366},["ShallowReactive",2],{"guide-galileo-help-desk":3,"related-\u002Fblog\u002Fgalileo-mcp-claude-chatgpt-travelport":38,"mdc--c4so8h-key":45},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":17,"body":18,"related":19},"troubleshooting.help-desk","help-desk","How do I report a Galileo problem to the help desk?","First try H\u002F and #RESTART. Then open an incident on my.travelport.com, or your agency's help desk, with your PCC, sign-on ID, terminal ID (KGB), record locator and the exact entry and response. Never send passwords.","When to contact the Travelport help desk and what to give them","basic",[11,12,13,14,15,16],"H\u002F","#RESTART","#DELETEPLUGIN","KGB","+J","OP\u002FWL",false,"## When\nSomething in Travelport+ or Smartpoint fails and it is not your entry: Smartpoint keeps crashing, a printer fails, an e-ticket request fails again and again, or you cannot sign on.\n\n## Check first\n- `H\u002F` after the error, and the matching card ([Common Galileo responses and what they mean](\u002Fgalileo-guide\u002Fcommon-errors)) — most refusals are a format question.\n- Smartpoint misbehaving: `#RESTART` (you stay signed on), then `#DELETEPLUGIN CACHE`.\n- Forgotten password: reset it on my.travelport.com.\n- An airline problem (no record, refused change) goes to the airline, not to Travelport ([The airline has no record of the booking (NoRec checks)](\u002Fgalileo-guide\u002Fairline-no-record)).\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `KGB` | Shows your work area, sign-on and terminal ID (GTID). | Have the terminal ID ready. |\n| 2 | `+J` · `OP\u002FWL` | The GTID only (`+J` does not work in Smartpoint Cloud). | Same, shorter. |\n| 3 | Alt+C on the response | Copies the full response as text. | The exact wording, not a retelling. |\n| 4 | Ctrl+↑ | Brings back the entry that failed. | Paste exactly what you typed. |\n| 5 | my.travelport.com → create an incident | Opens a support request. | Or use your agency's usual help desk channel. |\n\nGive them: PCC, your sign-on ID (never the password), GTID, record locator (e.g. K7P2QX), the entry, the full response and when it happened.\n\n## Check it worked\nKeep the reference you get for the incident, and note it in your own log or the booking file's notepad.\n\n## Traps\n- **Never send passwords or full card numbers** in an incident or an email.\n- A printer failure during ticketing has its own fallback and recovery process ([Printer failure — fallback and recovery of documents in the buffers](\u002Fgalileo-guide\u002Fprinter-failure-recovery)).\n- The feedback buttons on Travelport's online help pages do not reach the help desk.",[20,23,26,29,32,35],{"slug":21,"question":22},"common-errors","What do common Galileo error messages mean?",{"slug":24,"question":25},"airline-no-record","What do I do when the airline has no record in Galileo?",{"slug":27,"question":28},"work-areas","How do work areas A to E work in Galileo?",{"slug":30,"question":31},"smartpoint-menus","What do the Smartpoint menus do in Galileo?",{"slug":33,"question":34},"printer-failure-recovery","What do I do when the ticket printer fails in Galileo?",{"slug":36,"question":37},"sign-in","How do I sign in and out of Galileo (SON, SOF)?",[39],{"path":40,"title":41,"description":42,"date":43,"image":44,"imageAlt":44,"draft":17},"\u002Fblog\u002Fgalileo-mcp-claude-chatgpt-travelport","Galileo MCP: connect Claude and ChatGPT to Travelport+","A Galileo MCP server lets Claude or ChatGPT search and price Travelport+ flights with your agency's own fares. What it does, what you need, how to connect.","2026-10-16",null,{"data":46,"body":47},{},{"type":48,"children":49},"root",[50,59,65,71,134,140,313,318,324,329,335],{"type":51,"tag":52,"props":53,"children":55},"element","h2",{"id":54},"when",[56],{"type":57,"value":58},"text","When",{"type":51,"tag":60,"props":61,"children":62},"p",{},[63],{"type":57,"value":64},"Something in Travelport+ or Smartpoint fails and it is not your entry: Smartpoint keeps crashing, a printer fails, an e-ticket request fails again and again, or you cannot sign on.",{"type":51,"tag":52,"props":66,"children":68},{"id":67},"check-first",[69],{"type":57,"value":70},"Check first",{"type":51,"tag":72,"props":73,"children":74},"ul",{},[75,96,116,121],{"type":51,"tag":76,"props":77,"children":78},"li",{},[79,85,87,94],{"type":51,"tag":80,"props":81,"children":83},"code",{"className":82},[],[84],{"type":57,"value":11},{"type":57,"value":86}," after the error, and the matching card (",{"type":51,"tag":88,"props":89,"children":91},"a",{"href":90},"\u002Fgalileo-guide\u002Fcommon-errors",[92],{"type":57,"value":93},"Common Galileo responses and what they mean",{"type":57,"value":95},") — most refusals are a format question.",{"type":51,"tag":76,"props":97,"children":98},{},[99,101,106,108,114],{"type":57,"value":100},"Smartpoint misbehaving: ",{"type":51,"tag":80,"props":102,"children":104},{"className":103},[],[105],{"type":57,"value":12},{"type":57,"value":107}," (you stay signed on), then ",{"type":51,"tag":80,"props":109,"children":111},{"className":110},[],[112],{"type":57,"value":113},"#DELETEPLUGIN CACHE",{"type":57,"value":115},".",{"type":51,"tag":76,"props":117,"children":118},{},[119],{"type":57,"value":120},"Forgotten password: reset it on my.travelport.com.",{"type":51,"tag":76,"props":122,"children":123},{},[124,126,132],{"type":57,"value":125},"An airline problem (no record, refused change) goes to the airline, not to Travelport (",{"type":51,"tag":88,"props":127,"children":129},{"href":128},"\u002Fgalileo-guide\u002Fairline-no-record",[130],{"type":57,"value":131},"The airline has no record of the booking (NoRec checks)",{"type":57,"value":133},").",{"type":51,"tag":52,"props":135,"children":137},{"id":136},"steps",[138],{"type":57,"value":139},"Steps",{"type":51,"tag":141,"props":142,"children":143},"table",{},[144,173],{"type":51,"tag":145,"props":146,"children":147},"thead",{},[148],{"type":51,"tag":149,"props":150,"children":151},"tr",{},[152,158,163,168],{"type":51,"tag":153,"props":154,"children":155},"th",{},[156],{"type":57,"value":157},"#",{"type":51,"tag":153,"props":159,"children":160},{},[161],{"type":57,"value":162},"Entry",{"type":51,"tag":153,"props":164,"children":165},{},[166],{"type":57,"value":167},"What it does",{"type":51,"tag":153,"props":169,"children":170},{},[171],{"type":57,"value":172},"Why",{"type":51,"tag":174,"props":175,"children":176},"tbody",{},[177,204,244,267,290],{"type":51,"tag":149,"props":178,"children":179},{},[180,186,194,199],{"type":51,"tag":181,"props":182,"children":183},"td",{},[184],{"type":57,"value":185},"1",{"type":51,"tag":181,"props":187,"children":188},{},[189],{"type":51,"tag":80,"props":190,"children":192},{"className":191},[],[193],{"type":57,"value":14},{"type":51,"tag":181,"props":195,"children":196},{},[197],{"type":57,"value":198},"Shows your work area, sign-on and terminal ID (GTID).",{"type":51,"tag":181,"props":200,"children":201},{},[202],{"type":57,"value":203},"Have the terminal ID ready.",{"type":51,"tag":149,"props":205,"children":206},{},[207,212,227,239],{"type":51,"tag":181,"props":208,"children":209},{},[210],{"type":57,"value":211},"2",{"type":51,"tag":181,"props":213,"children":214},{},[215,220,222],{"type":51,"tag":80,"props":216,"children":218},{"className":217},[],[219],{"type":57,"value":15},{"type":57,"value":221}," · ",{"type":51,"tag":80,"props":223,"children":225},{"className":224},[],[226],{"type":57,"value":16},{"type":51,"tag":181,"props":228,"children":229},{},[230,232,237],{"type":57,"value":231},"The GTID only (",{"type":51,"tag":80,"props":233,"children":235},{"className":234},[],[236],{"type":57,"value":15},{"type":57,"value":238}," does not work in Smartpoint Cloud).",{"type":51,"tag":181,"props":240,"children":241},{},[242],{"type":57,"value":243},"Same, shorter.",{"type":51,"tag":149,"props":245,"children":246},{},[247,252,257,262],{"type":51,"tag":181,"props":248,"children":249},{},[250],{"type":57,"value":251},"3",{"type":51,"tag":181,"props":253,"children":254},{},[255],{"type":57,"value":256},"Alt+C on the response",{"type":51,"tag":181,"props":258,"children":259},{},[260],{"type":57,"value":261},"Copies the full response as text.",{"type":51,"tag":181,"props":263,"children":264},{},[265],{"type":57,"value":266},"The exact wording, not a retelling.",{"type":51,"tag":149,"props":268,"children":269},{},[270,275,280,285],{"type":51,"tag":181,"props":271,"children":272},{},[273],{"type":57,"value":274},"4",{"type":51,"tag":181,"props":276,"children":277},{},[278],{"type":57,"value":279},"Ctrl+↑",{"type":51,"tag":181,"props":281,"children":282},{},[283],{"type":57,"value":284},"Brings back the entry that failed.",{"type":51,"tag":181,"props":286,"children":287},{},[288],{"type":57,"value":289},"Paste exactly what you typed.",{"type":51,"tag":149,"props":291,"children":292},{},[293,298,303,308],{"type":51,"tag":181,"props":294,"children":295},{},[296],{"type":57,"value":297},"5",{"type":51,"tag":181,"props":299,"children":300},{},[301],{"type":57,"value":302},"my.travelport.com → create an incident",{"type":51,"tag":181,"props":304,"children":305},{},[306],{"type":57,"value":307},"Opens a support request.",{"type":51,"tag":181,"props":309,"children":310},{},[311],{"type":57,"value":312},"Or use your agency's usual help desk channel.",{"type":51,"tag":60,"props":314,"children":315},{},[316],{"type":57,"value":317},"Give them: PCC, your sign-on ID (never the password), GTID, record locator (e.g. K7P2QX), the entry, the full response and when it happened.",{"type":51,"tag":52,"props":319,"children":321},{"id":320},"check-it-worked",[322],{"type":57,"value":323},"Check it worked",{"type":51,"tag":60,"props":325,"children":326},{},[327],{"type":57,"value":328},"Keep the reference you get for the incident, and note it in your own log or the booking file's notepad.",{"type":51,"tag":52,"props":330,"children":332},{"id":331},"traps",[333],{"type":57,"value":334},"Traps",{"type":51,"tag":72,"props":336,"children":337},{},[338,349,361],{"type":51,"tag":76,"props":339,"children":340},{},[341,347],{"type":51,"tag":342,"props":343,"children":344},"strong",{},[345],{"type":57,"value":346},"Never send passwords or full card numbers",{"type":57,"value":348}," in an incident or an email.",{"type":51,"tag":76,"props":350,"children":351},{},[352,354,360],{"type":57,"value":353},"A printer failure during ticketing has its own fallback and recovery process (",{"type":51,"tag":88,"props":355,"children":357},{"href":356},"\u002Fgalileo-guide\u002Fprinter-failure-recovery",[358],{"type":57,"value":359},"Printer failure — fallback and recovery of documents in the buffers",{"type":57,"value":133},{"type":51,"tag":76,"props":362,"children":363},{},[364],{"type":57,"value":365},"The feedback buttons on Travelport's online help pages do not reach the help desk.",1792308334976]