[{"data":1,"prerenderedAt":548},["ShallowReactive",2],{"guide-galileo-notepad-remarks":3,"related-\u002Fblog\u002Fgalileo-mcp-claude-chatgpt-travelport":30,"mdc--e4329w-key":37},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":15,"body":16,"related":17},"booking-file.notepad","notepad-remarks","How do I add an internal note in Galileo?","NP.CLIENT WANTS AISLE SEATS ONLY adds an internal note; NP.H** keeps it in history when changed, NP.C** makes it confidential to your office. PS. puts a one-line warning on top of the booking file. Display with *NP.","Notepad (NP.) and postscript (PS.) — internal notes","basic",[11,12,13,14],"NP.","*NP","*HNP","PS.",false,"## When\nUse this card to leave notes for colleagues inside a Galileo booking file — what the client asked, what you promised, what still has to be done — that the client never sees.\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `NP.CLIENT WANTS AISLE SEATS ONLY` | A plain note. | Everyday internal remark. |\n| 2 | `NP.H**QUOTED 412 EUR ON 12OCT BY PHONE` | A historical note. | If it is later changed or deleted, the old text stays in the history. |\n| 3 | `NP.C**DISCOUNT AGREED BY MANAGER` | A confidential note. | Only your office (the owner of the file) can read it. |\n| 4 | `NP.**PAYS BY BANK TRANSFER` | A note that is always shown on the first notepad line. | The one thing everyone must see. |\n| 5 | `NP.D*SENT VISA FORMS` | A note with a letter of your choice (here D). | Group notes by topic; `*NPD` shows only those. |\n| 6 | `NP.2@NEW TEXT` · `NP.\u002F2TEXT` · `NP.2@` | Changes item 2 · inserts after item 2 · deletes item 2. | Keep notes current. |\n| 7 | `*NP` | Shows the notepad. | `*NPH*` historical only, `*NPC*` confidential only. |\n| 8 | `PS.CALL CLIENT BEFORE TICKETING` | A postscript: one line shown at the top of the booking file. | A warning nobody can miss. Up to 64 characters. |\n| 9 | `PS.@NEW TEXT` · `PS.@` | Replaces · removes the postscript. | It is a single item. |\n\nIn Smartpoint: booking file remarks script → Other remarks.\n\n## Check it worked\n`*NP` lists the items with the agent's sign, date and time stamped on each; the postscript appears on top when you display the file.\n\n## Traps\n- **A plain note deleted is gone for good.** Plain and confidential notes leave no trace in the history. Use `NP.H**` for anything you may need to prove later; `*HNP` shows those.\n- Historical notes are written to the history only when changed or deleted, not when added.\n- A confidential note can only be added by the owner office. Another office sees just `CONFIDENTIAL`, and gets `RESTRICTED` if it tries to add one.\n- The characters `^`, `+`, `;` and `@` cannot be typed in a note (`+` joins entries, `@` deletes). Many other special characters show as `?`.\n- Up to 87 characters per item, 999 items.\n- Card numbers: only in the special card note (`NP.F**` + card details), which hides the number after the file is saved. The card type, last four digits, expiry date and your text stay readable. 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