[{"data":1,"prerenderedAt":498},["ShallowReactive",2],{"guide-galileo-partial-refund":3,"related-\u002Fblog\u002Fgalileo-mcp-claude-chatgpt-travelport":37,"mdc-ctjlp8-key":44},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":16,"body":17,"related":18},"after-sales.refund-partial","partial-refund","How do I make a partial refund in Galileo?","Check flown and open coupons with *HTE, work out the unused value from the fare rules, then open the refund mask with TRNE2201234500012\u002F05OCT26 and refund only the open coupons. *TRN1 and *TRN2 reopen the refund screens.","Partial refund — part of the trip flown, the rest unused","advanced",[11,12,13,14,15],"*HTE","TRNE","*TRN","TRNC","HMPR",false,"## When\nThe client flew part of the journey (often the outbound) and will not use the rest. The unused\ncoupons still have a value under the fare rules, and that part is refunded.\n\n## Check first\n- `*HTE`: which coupons are flown (`LFTD`, `FLWN`\u002F`USED`) and which are still `OPEN` (or `ARPT`).\n  Only those two statuses allow a refund.\n- **What is the unused part worth?** The fare rules and the airline decide. Work the figures out\n  before opening the mask — ask the airline or your help desk if the rules leave you unsure\n  ([Read fare rules (fare notes) — from a fare display or a quote](\u002Fgalileo-guide\u002Ffare-rules)).\n- The airline and your BSP market accept automated refunds for this ticket.\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `*HTE` | Shows the ticket and coupon statuses. | Identify the coupons to refund. |\n| 2 | `TRNE2201234500012\u002F05OCT26` | Opens the refund fill-in mask for the ticket issued on 5 October 2026. | Partial refunds are done in the mask, not with the one-line `\u002FRF`. |\n| 3 | — | In the mask, fill in which coupons are refunded and the amounts you worked out. | The flown coupons stay out of the refund. |\n| 4 | `*TRN1` · `*TRN2` · `*TRN` | Reopens the first, second or current refund screen. | Check or correct a field during the process. |\n| 5 | `*HTE` | Shows the ticket again. | Refunded coupons `RFND`; flown ones unchanged. |\n\nSmartpoint: Smartpoint Assisted Ticketing → Ticket Refund (`#REFUND`) guides full and partial\nrefunds, and cancels them too.\n\n## Check it worked\n- `*HTE`: the unused coupons show `RFND`.\n- `HMPR\u002FREF\u002F12OCT-12OCT` lists the refund on the day it was made.\n\n## Traps\n- **The one-line refund (`\u002FRF`) is for full refunds of first issues.** A partial refund, or any\n  refund of a reissued ticket, goes through the mask.\n- **Wrong figures?** `TRNC22012345000124` (ticket number plus check digit) cancels the refund, but\n  only on the same calendar day and only with airlines that support it.\n- Switch off **Insert** before typing in the mask.\n- A coupon in `CKIN`, `LFTD` or `SUSP` cannot be refunded. If the client did not really fly that\n  leg, contact the airline.\n- EMDs cannot be refunded partially ([Refund an EMD — full refund from the EMD screen](\u002Fgalileo-guide\u002Frefund-emd)).",[19,22,25,28,31,34],{"slug":20,"question":21},"refund-ticket","How do I refund an unused ticket in Galileo?",{"slug":23,"question":24},"void-refund-or-reissue","Void, refund or reissue in Galileo: which one?",{"slug":26,"question":27},"eticket-coupon-statuses","What do e-ticket coupon statuses mean in Galileo?",{"slug":29,"question":30},"fare-rules","How do I read fare rules in Galileo (FN, FQN)?",{"slug":32,"question":33},"sales-report-tins","How do I see the daily sales report (TINS) in Galileo?",{"slug":35,"question":36},"refund-emd","How do I refund an EMD in Galileo?",[38],{"path":39,"title":40,"description":41,"date":42,"image":43,"imageAlt":43,"draft":16},"\u002Fblog\u002Fgalileo-mcp-claude-chatgpt-travelport","Galileo MCP: connect Claude and ChatGPT to Travelport+","A Galileo MCP server lets Claude or ChatGPT search and price Travelport+ flights with your agency's own fares. 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