[{"data":1,"prerenderedAt":568},["ShallowReactive",2],{"guide-galileo-printer-failure-recovery":3,"related-\u002Fblog\u002Fgalileo-mcp-claude-chatgpt-travelport":34,"mdc--cdaedo-key":41},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":19,"body":20,"related":21},"ticketing.fallback-recovery","printer-failure-recovery","What do I do when the ticket printer fails in Galileo?","HQC counts stuck documents, HQB shows them, HQM\u002FA1B2C4 sends a pending one to another printer, HQAA1B2C3\u002FA1B2C4 redirects a whole printer and HQNN resends with new TINS numbers, on the same day only.","Printer failure — fallback and recovery of documents in the buffers","advanced",[11,12,13,14,15,16,17,18],"HQC","HQB","HQD","HQM","HQA","HQNN","HQXN","HQS",false,"## When\nUse this card when a printer failed during `TKP` and documents — ticket images, itineraries, MIRs — are stuck. Galileo holds them in buffers: the **pending** buffer (no sequence number yet), the **sent** buffer (number assigned) and each printer's own **print** buffer. You find them, then delete, resend or redirect them.\n\n## Check first\n- Your agency's fallback procedure, and the help desk for anything unclear ([When to contact the Travelport help desk and what to give them](\u002Fgalileo-guide\u002Fhelp-desk)). These entries act on numbered documents.\n- In `HQB` entries, `TKT` means tickets, `ITN` itineraries\u002Finvoices and `ACC` MIRs.\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `HQC` · `HQCA1B2C3` | Counts images in the pending and sent buffers · in printer A1B2C3's buffer. | How much is stuck, and where. |\n| 2 | `HQB\u002FTKT\u002FDP` · `HQB\u002FTKT\u002FDS` | First ticket image in the demand pending · demand sent buffer. | Look at what waits. |\n| 3 | `HQB\u002FMD` · `HQB\u002FMU` | Moves down · up one image. | Browse the buffer. |\n| 4 | `HQDA1B2C3` | Shows the image in printer A1B2C3's buffer. | What the printer holds. |\n| 5 | `HQM\u002FA1B2C4` | Sends the image from the pending buffer to printer A1B2C4. | The first printer is broken. |\n| 6 | `HQM\u002FDELETE` | Deletes an unwanted image from the pending buffer. | Clear a document you do not want. |\n| 7 | `HQAA1B2C3\u002FA1B2C4` · `HQAA1B2C3` | Redirects the images of A1B2C3 to A1B2C4 · brings them back to A1B2C3. | Printer out, then back again. |\n| 8 | `HQNN` · `HQNN\u002FP1` | Resends from the sent buffer with new TINS numbers · for passenger 1 only. | Lost documents, same day. |\n| 9 | `HQXNA1B2C3` | Cancels the image in printer A1B2C3's buffer without voiding it on the TINS report. | Drop a print job only. |\n| 10 | `HQSA1B2C3` | Restarts printer A1B2C3. | After the fault is fixed. |\n\n## Check it worked\n`HQC` shows nothing left waiting, and the documents came out on the working printer.\n\n## Traps\n- **`HQNN` works only on the day of issue** and gives the documents new TINS numbers.\n- **`HQXN` voids nothing.** The document still counts as issued on the TINS report.\n- After the repair, point redirected images back with `HQA` and the original printer's address.",[22,25,28,31],{"slug":23,"question":24},"printer-linkage-no-linkage","What does NO LINKAGE mean in Galileo?",{"slug":26,"question":27},"itinerary-receipt-mir","How do I print an itinerary or receipt in Galileo?",{"slug":29,"question":30},"sales-report-tins","How do I see the daily sales report (TINS) in Galileo?",{"slug":32,"question":33},"help-desk","How do I report a Galileo problem to the help desk?",[35],{"path":36,"title":37,"description":38,"date":39,"image":40,"imageAlt":40,"draft":19},"\u002Fblog\u002Fgalileo-mcp-claude-chatgpt-travelport","Galileo MCP: connect Claude and ChatGPT to Travelport+","A Galileo MCP server lets Claude or ChatGPT search and price Travelport+ flights with your agency's own fares. 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