[{"data":1,"prerenderedAt":380},["ShallowReactive",2],{"guide-galileo-refund-emd":3,"related-\u002Fblog\u002Fgalileo-mcp-claude-chatgpt-travelport":33,"mdc--xcbwf6-key":40},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":15,"body":16,"related":17},"emd.refund","refund-emd","How do I refund an EMD in Galileo?","There is no typed refund entry. Open the EMD with EMDL and EMDD1 (or EMDD2201234500101 outside the booking file) and issue the full refund from its details screen, if the airline allows it. Partial EMD refunds are not possible.","Refund an EMD — full refund from the EMD screen","intermediate",[11,12,13,14],"EMDL","EMDD","EMDH","HMPR",false,"## When\nMoney on an EMD has to go back to the client: a paid bag or seat that was not used, a service the\nairline could not provide, or the **refundable balance EMD** Galileo creates when an exchange leaves\nmoney over ([Exchange with a refundable balance — the new value is lower](\u002Fgalileo-guide\u002Fexchange-refundable-balance)).\n\n## Check first\n- **Does the airline allow EMD refunds?** If it does not, Galileo cannot do it.\n- Issued today and not wanted at all? Consider voiding it instead ([Void an EMD](\u002Fgalileo-guide\u002Fvoid-emd)).\n- **Only a full refund is possible.** A partial EMD refund cannot be done.\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `EMDL` | Lists the EMDs of the open booking file. | Find the EMD to refund. |\n| 2 | `EMDD1` · or `EMDD2201234500101` outside the booking file | Opens the EMD details. | The refund is started from this detail screen. |\n| 3 | — | On the details screen, choose the full refund and confirm. | **There is no typed entry for an EMD refund**; it is done from the screen. |\n| 4 | `EMDH1` | Shows the EMD's history. | The refund must appear there. |\n| 5 | `HMPR` | Shows today's sales report. | The refunded EMD is listed as its own line. |\n\nIn Smartpoint, the EMDL button in the booking file opens the list; click the EMD to reach its\ndetails.\n\n## Check it worked\n`EMDH1` shows the refund, and `HMPR` has a line for the refunded EMD. After an exchange with a\nbalance, the report shows four lines: old ticket, new ticket, balance EMD, refunded EMD.\n\n## Traps\n- **The balance EMD after an exchange does nothing by itself** — until it is refunded, the client has\n  not been paid back.\n- The refund deals with the EMD. If the client does not want the service any more, check `*SI`\n  and remove it there as well (see [Void an EMD](\u002Fgalileo-guide\u002Fvoid-emd), step 5).\n- If the airline does not support EMD refunds, ask the airline how it wants the money returned.",[18,21,24,27,30],{"slug":19,"question":20},"display-emd","How do I display an EMD in Galileo?",{"slug":22,"question":23},"void-emd","How do I void an EMD in Galileo?",{"slug":25,"question":26},"exchange-refundable-balance","What if the new fare is lower in a Galileo exchange?",{"slug":28,"question":29},"refund-ticket","How do I refund an unused ticket in Galileo?",{"slug":31,"question":32},"sales-report-tins","How do I see the daily sales report (TINS) in Galileo?",[34],{"path":35,"title":36,"description":37,"date":38,"image":39,"imageAlt":39,"draft":15},"\u002Fblog\u002Fgalileo-mcp-claude-chatgpt-travelport","Galileo MCP: connect Claude and ChatGPT to Travelport+","A Galileo MCP server lets Claude or ChatGPT search and price Travelport+ flights with your agency's own fares. What it does, what you need, how to connect.","2026-10-16",null,{"data":41,"body":42},{},{"type":43,"children":44},"root",[45,54,77,83,120,126,309,314,320,337,343],{"type":46,"tag":47,"props":48,"children":50},"element","h2",{"id":49},"when",[51],{"type":52,"value":53},"text","When",{"type":46,"tag":55,"props":56,"children":57},"p",{},[58,60,66,68,75],{"type":52,"value":59},"Money on an EMD has to go back to the client: a paid bag or seat that was not used, a service the\nairline could not provide, or the ",{"type":46,"tag":61,"props":62,"children":63},"strong",{},[64],{"type":52,"value":65},"refundable balance EMD",{"type":52,"value":67}," Galileo creates when an exchange leaves\nmoney over (",{"type":46,"tag":69,"props":70,"children":72},"a",{"href":71},"\u002Fgalileo-guide\u002Fexchange-refundable-balance",[73],{"type":52,"value":74},"Exchange with a refundable balance — the new value is lower",{"type":52,"value":76},").",{"type":46,"tag":47,"props":78,"children":80},{"id":79},"check-first",[81],{"type":52,"value":82},"Check first",{"type":46,"tag":84,"props":85,"children":86},"ul",{},[87,98,110],{"type":46,"tag":88,"props":89,"children":90},"li",{},[91,96],{"type":46,"tag":61,"props":92,"children":93},{},[94],{"type":52,"value":95},"Does the airline allow EMD refunds?",{"type":52,"value":97}," If it does not, Galileo cannot do it.",{"type":46,"tag":88,"props":99,"children":100},{},[101,103,109],{"type":52,"value":102},"Issued today and not wanted at all? Consider voiding it instead (",{"type":46,"tag":69,"props":104,"children":106},{"href":105},"\u002Fgalileo-guide\u002Fvoid-emd",[107],{"type":52,"value":108},"Void an EMD",{"type":52,"value":76},{"type":46,"tag":88,"props":111,"children":112},{},[113,118],{"type":46,"tag":61,"props":114,"children":115},{},[116],{"type":52,"value":117},"Only a full refund is possible.",{"type":52,"value":119}," A partial EMD refund cannot be done.",{"type":46,"tag":47,"props":121,"children":123},{"id":122},"steps",[124],{"type":52,"value":125},"Steps",{"type":46,"tag":127,"props":128,"children":129},"table",{},[130,159],{"type":46,"tag":131,"props":132,"children":133},"thead",{},[134],{"type":46,"tag":135,"props":136,"children":137},"tr",{},[138,144,149,154],{"type":46,"tag":139,"props":140,"children":141},"th",{},[142],{"type":52,"value":143},"#",{"type":46,"tag":139,"props":145,"children":146},{},[147],{"type":52,"value":148},"Entry",{"type":46,"tag":139,"props":150,"children":151},{},[152],{"type":52,"value":153},"What it does",{"type":46,"tag":139,"props":155,"children":156},{},[157],{"type":52,"value":158},"Why",{"type":46,"tag":160,"props":161,"children":162},"tbody",{},[163,191,228,256,283],{"type":46,"tag":135,"props":164,"children":165},{},[166,172,181,186],{"type":46,"tag":167,"props":168,"children":169},"td",{},[170],{"type":52,"value":171},"1",{"type":46,"tag":167,"props":173,"children":174},{},[175],{"type":46,"tag":176,"props":177,"children":179},"code",{"className":178},[],[180],{"type":52,"value":11},{"type":46,"tag":167,"props":182,"children":183},{},[184],{"type":52,"value":185},"Lists the EMDs of the open booking file.",{"type":46,"tag":167,"props":187,"children":188},{},[189],{"type":52,"value":190},"Find the EMD to refund.",{"type":46,"tag":135,"props":192,"children":193},{},[194,199,218,223],{"type":46,"tag":167,"props":195,"children":196},{},[197],{"type":52,"value":198},"2",{"type":46,"tag":167,"props":200,"children":201},{},[202,208,210,216],{"type":46,"tag":176,"props":203,"children":205},{"className":204},[],[206],{"type":52,"value":207},"EMDD1",{"type":52,"value":209}," · or ",{"type":46,"tag":176,"props":211,"children":213},{"className":212},[],[214],{"type":52,"value":215},"EMDD2201234500101",{"type":52,"value":217}," outside the booking file",{"type":46,"tag":167,"props":219,"children":220},{},[221],{"type":52,"value":222},"Opens the EMD details.",{"type":46,"tag":167,"props":224,"children":225},{},[226],{"type":52,"value":227},"The refund is started from this detail screen.",{"type":46,"tag":135,"props":229,"children":230},{},[231,236,241,246],{"type":46,"tag":167,"props":232,"children":233},{},[234],{"type":52,"value":235},"3",{"type":46,"tag":167,"props":237,"children":238},{},[239],{"type":52,"value":240},"—",{"type":46,"tag":167,"props":242,"children":243},{},[244],{"type":52,"value":245},"On the details screen, choose the full refund and confirm.",{"type":46,"tag":167,"props":247,"children":248},{},[249,254],{"type":46,"tag":61,"props":250,"children":251},{},[252],{"type":52,"value":253},"There is no typed entry for an EMD refund",{"type":52,"value":255},"; it is done from the screen.",{"type":46,"tag":135,"props":257,"children":258},{},[259,264,273,278],{"type":46,"tag":167,"props":260,"children":261},{},[262],{"type":52,"value":263},"4",{"type":46,"tag":167,"props":265,"children":266},{},[267],{"type":46,"tag":176,"props":268,"children":270},{"className":269},[],[271],{"type":52,"value":272},"EMDH1",{"type":46,"tag":167,"props":274,"children":275},{},[276],{"type":52,"value":277},"Shows the EMD's history.",{"type":46,"tag":167,"props":279,"children":280},{},[281],{"type":52,"value":282},"The refund must appear there.",{"type":46,"tag":135,"props":284,"children":285},{},[286,291,299,304],{"type":46,"tag":167,"props":287,"children":288},{},[289],{"type":52,"value":290},"5",{"type":46,"tag":167,"props":292,"children":293},{},[294],{"type":46,"tag":176,"props":295,"children":297},{"className":296},[],[298],{"type":52,"value":14},{"type":46,"tag":167,"props":300,"children":301},{},[302],{"type":52,"value":303},"Shows today's sales report.",{"type":46,"tag":167,"props":305,"children":306},{},[307],{"type":52,"value":308},"The refunded EMD is listed as its own line.",{"type":46,"tag":55,"props":310,"children":311},{},[312],{"type":52,"value":313},"In Smartpoint, the EMDL button in the booking file opens the list; click the EMD to reach its\ndetails.",{"type":46,"tag":47,"props":315,"children":317},{"id":316},"check-it-worked",[318],{"type":52,"value":319},"Check it worked",{"type":46,"tag":55,"props":321,"children":322},{},[323,328,330,335],{"type":46,"tag":176,"props":324,"children":326},{"className":325},[],[327],{"type":52,"value":272},{"type":52,"value":329}," shows the refund, and ",{"type":46,"tag":176,"props":331,"children":333},{"className":332},[],[334],{"type":52,"value":14},{"type":52,"value":336}," has a line for the refunded EMD. After an exchange with a\nbalance, the report shows four lines: old ticket, new ticket, balance EMD, refunded EMD.",{"type":46,"tag":47,"props":338,"children":340},{"id":339},"traps",[341],{"type":52,"value":342},"Traps",{"type":46,"tag":84,"props":344,"children":345},{},[346,356,375],{"type":46,"tag":88,"props":347,"children":348},{},[349,354],{"type":46,"tag":61,"props":350,"children":351},{},[352],{"type":52,"value":353},"The balance EMD after an exchange does nothing by itself",{"type":52,"value":355}," — until it is refunded, the client has\nnot been paid back.",{"type":46,"tag":88,"props":357,"children":358},{},[359,361,367,369,373],{"type":52,"value":360},"The refund deals with the EMD. If the client does not want the service any more, check ",{"type":46,"tag":176,"props":362,"children":364},{"className":363},[],[365],{"type":52,"value":366},"*SI",{"type":52,"value":368},"\nand remove it there as well (see ",{"type":46,"tag":69,"props":370,"children":371},{"href":105},[372],{"type":52,"value":108},{"type":52,"value":374},", step 5).",{"type":46,"tag":88,"props":376,"children":377},{},[378],{"type":52,"value":379},"If the airline does not support EMD refunds, ask the airline how it wants the money returned.",1792308332956]