[{"data":1,"prerenderedAt":599},["ShallowReactive",2],{"guide-galileo-refund-ticket":3,"related-\u002Fblog\u002Fgalileo-mcp-claude-chatgpt-travelport":41,"mdc--gry8sl-key":48},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":20,"body":21,"related":22},"after-sales.refund-full","refund-ticket","How do I refund an unused ticket in Galileo?","For a first issue, enter TRNE2201234500012\u002FD05OCT26\u002FRF (add \u002FX100.00 for a fee). For a reissue, open the mask with TRNE2201234500012\u002F05OCT26. *HTE then shows RFND; TRNC22012345000124 (with check digit) cancels it the same day.","Full refund of an unused e-ticket","intermediate",[11,12,13,14,15,16,17,18,19],"*HTE","TRNE","*TRN","TRNC","HMPR","*DH","XI","R.","ER",false,"## When\nThe client cancels a trip whose ticket was issued **before today** and nothing has been flown.\nThe fare allows a refund (maybe minus a cancellation fee), and the money goes back through BSP.\n\n## Check first\n- **Issued today?** Then void it instead ([Void (cancel) an e-ticket issued today](\u002Fgalileo-guide\u002Fvoid-ticket)).\n- `*HTE`: every coupon `OPEN`, the issue date, and whether this is a **first issue** or a reissue.\n- The fare's refund rule and the cancellation fee.\n- Automated refunds are not offered in every BSP market, nor by every airline, nor for every ticket\n  type.\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `*HTE` | Shows the e-ticket. | Status, issue date, first issue or not. |\n| 2a | `TRNE2201234500012\u002FD05OCT26\u002FRF` | Full refund in one line; `D` + the original issue date. | Fastest way — **first issues only**. |\n| 2b | `TRNE2201234500012\u002FD05OCT26\u002FRF\u002FX100.00` | Same, keeping a cancellation fee of 100.00. | When the rules charge a fee. |\n| 2c | `TRNE2201234500012\u002F05OCT26` | Opens the refund fill-in mask (year optional). | Needed for reissued tickets and for anything the one-liner cannot say. |\n| 3 | `*TRN` · `*TRN1` · `*TRN2` | Reopens the current, first or second refund screen. | Check or correct amounts before finishing. |\n| 4 | `*HTE` | Shows the ticket again. | Refunded coupons read `RFND`. |\n| 5 | `XI`, `R.P`, `ER` | Cancels the flights if still booked, adds received, saves. | The refund does not cancel the booking. |\n\nSmartpoint: Smartpoint Assisted Ticketing → Ticket Refund, or type `#REFUND` (full, partial or cancel).\n\n## Check it worked\n- `*HTE` shows `RFND` on the coupons.\n- `HMPR\u002FREF\u002F12OCT-12OCT` lists refunds of that day; `*DH` shows the refund in the ticket's history.\n\n## Traps\n- **Cancel a refund the same calendar day only:** `TRNC22012345000124` (participating airlines\n  only). If the refund was made in another branch, add `\u002F` + that PCC, e.g. `\u002F7XQ1`.\n- **`TRNC` wants the ticket number plus its check digit** — 14 digits, airline code included.\n  Some Travelport material shows it with 13 digits instead.\n- **Refund already processed through BSP directly?** `TRNE2201234500012\u002FD05OCT26\u002FNO` sets the\n  e-ticket to `RFND` as a non-reportable transaction, so it is not reported a second time.\n- With the one-line format only **one credit card** form of payment is accepted.\n- The refund takes the ticket's data automatically (IT\u002FBT, net remit and so on) for BSP and\n  the back office — you do not retype it.\n- **Switch off Insert** before typing in the mask.\n- Paid seats and bags are on EMDs and are refunded separately ([Refund an EMD — full refund from the EMD screen](\u002Fgalileo-guide\u002Frefund-emd)).",[23,26,29,32,35,38],{"slug":24,"question":25},"void-refund-or-reissue","Void, refund or reissue in Galileo: which one?",{"slug":27,"question":28},"partial-refund","How do I make a partial refund in Galileo?",{"slug":30,"question":31},"void-ticket","How do I void a ticket in Galileo?",{"slug":33,"question":34},"eticket-coupon-statuses","What do e-ticket coupon statuses mean in Galileo?",{"slug":36,"question":37},"sales-report-tins","How do I see the daily sales report (TINS) in Galileo?",{"slug":39,"question":40},"refund-emd","How do I refund an EMD in Galileo?",[42],{"path":43,"title":44,"description":45,"date":46,"image":47,"imageAlt":47,"draft":20},"\u002Fblog\u002Fgalileo-mcp-claude-chatgpt-travelport","Galileo MCP: connect Claude and ChatGPT to Travelport+","A Galileo MCP server lets Claude or ChatGPT search and price Travelport+ flights with your agency's own fares. 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