[{"data":1,"prerenderedAt":449},["ShallowReactive",2],{"guide-galileo-void-emd":3,"related-\u002Fblog\u002Fgalileo-mcp-claude-chatgpt-travelport":33,"mdc--uzmmmf-key":40},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":15,"body":16,"related":17},"emd.void","void-emd","How do I void an EMD in Galileo?","List the EMDs with EMDL, check the right one with EMDD1, then void it with EMDV1 or EMDV2201234500101. If the client no longer wants the service, also cancel it in *SI: SI. plus passenger, segment, code and @.","Void an EMD","intermediate",[11,12,13,14],"EMDL","EMDD","EMDV","SI.",false,"## When\nAn EMD was issued by mistake or for a service the client no longer wants — or the ticket it belongs\nto has just been voided — and the EMD must be cancelled.\n\n## Check first\n- **Void on the day of issue.** Treat an EMD like a ticket and void it the same day — a safe habit,\n  not a published rule. If the void is refused, ask your help desk or the airline; a refund works\n  only where the airline allows it ([Refund an EMD — full refund from the EMD screen](\u002Fgalileo-guide\u002Frefund-emd)).\n- Which EMD is it — check the number and the service in `EMDL` and `EMDD`.\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `EMDL` | Lists the EMDs of the booking file. | Find the right line. |\n| 2 | `EMDD1` | Shows EMD 1 in detail. | Confirm amount, passenger and service. |\n| 3 | `EMDV1` | Voids EMD 1 of the list. | The void itself. |\n| 3b | `EMDV2201234500101` | Voids an EMD by its 13-digit number (airline code included). | When working from the number. |\n| 4 | `EMDL` | Lists the EMDs again. | The EMD must now show as voided. |\n| 5 | `SI.P1S2\u002F` + service code + `@` | Cancels the service for passenger 1 on segment 2. | Check `*SI` after the void — **if the service is still there** and the client does not want it, remove it. |\n\n## Check it worked\n`EMDL` \u002F `EMDD1` show the EMD as voided, and `*SI` no longer has the service (if you removed it).\nRemoving the service also removes its ASVC line.\n\n## Traps\n- **Ticket voided? Check its EMDs as well.** They are separate documents with their own void\n  (`EMDV`).\n- **The other way round too:** an EMD void deals with the payment document. Look at `*SI` and do\n  step 5 if the service itself should go.\n- **Be precise when removing.** `SI.S2@` removes every SSR on segment 2 and `SI.ALL@` every\n  service in the booking file, paid ancillaries included. 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