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Pick the tool first, then open its card.\n\n| Situation | Tool | Galileo | Card |\n|---|---|---|---|\n| Wrong or unwanted ticket, issued **today**, every coupon `OPEN` | Void | `TRV\u002F` + ticket | [Void (cancel) an e-ticket issued today](\u002Fgalileo-guide\u002Fvoid-ticket) |\n| Client cancels, ticket from an earlier day, nothing flown | Full refund | `TRNE` | [Full refund of an unused e-ticket](\u002Fgalileo-guide\u002Frefund-ticket) |\n| Part of the trip flown, the rest is dropped | Partial refund | `TRNE` (mask) | [Partial refund — part of the trip flown, the rest unused](\u002Fgalileo-guide\u002Fpartial-refund) |\n| Same fare, class and routing; only flight or date moves; airline allows it | Revalidation (same ticket) | `TKRETS` | [Revalidation — same fare, new flight or date, same ticket](\u002Fgalileo-guide\u002Frevalidate-ticket) |\n| New flights, fare and taxes do not change | Even exchange | `TMU1FEX` | [Even exchange (reissue a ticket) — new flights, same fare and taxes](\u002Fgalileo-guide\u002Freissue-ticket) |\n| New fare or taxes cost more | Exchange with additional collection | `TMU1FEX` | [Exchange with additional collection — the new fare costs more](\u002Fgalileo-guide\u002Fexchange-additional-collection) |\n| New value is lower than the old ticket | Exchange with refundable balance | `TMU1FEX` + EMD | [Exchange with a refundable balance — the new value is lower](\u002Fgalileo-guide\u002Fexchange-refundable-balance) |\n| The airline changed or cancelled the flight | Involuntary exchange | `TMU1FEX` | [Involuntary exchange after an airline schedule change](\u002Fgalileo-guide\u002Finvoluntary-exchange) |\n\n## Check first\n- `*HTE`: the status of every coupon, the issue date, and whether this ticket is itself a reissue.\n- What each coupon status allows: `OPEN` and `ARPT` can be voided, refunded or exchanged; `UNVL`\n  can only be exchanged; `CKIN`, `LFTD`, `SUSP`, `IREG`, `EXCH`, `FLWN`\u002F`USED`, `RFND`, `VOID`,\n  `CLSD` and `REMV` allow none of the three.\n- The fare's change and refund conditions ([Read fare rules (fare notes) — from a fare display or a quote](\u002Fgalileo-guide\u002Ffare-rules)). Read the penalties before\n  promising the client anything.\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `*HTE` | Shows the e-ticket of the open booking file. | Issue date and coupon statuses decide the tool. |\n| 2 | — | Read the change and refund rules of the fare. | Free change, penalty or no refund at all. |\n| 3 | — | Pick the row in the table above and follow that card. | Each tool has its own entries and checks. |\n\nSmartpoint Assisted Ticketing has a screen for most of these: Ticket Void (`#VOID`), Ticket\nRevalidation (`#REVAL`), Ticket Refund (`#REFUND`), Voluntary Change (`#SATVOL`) and Involuntary\nChange (`#SATINVOL`).\n\n## Check it worked\n`*HTE` after the job: `VOID` (void), `RFND` (refund), `EXCH` on the old ticket plus a new ticket\n(exchange), or the new flight on the same coupon (revalidation).\n\n## Traps\n- **Changing the booking file never changes the ticket.** Cancelled or rebooked segments leave the\n  e-ticket as it was; its coupons are closed only by a void, an exchange or a refund.\n- **Void window:** on BSP only the day of issue. ARC (US) only: until 23:59 agency time on the next\n  business day. 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