[{"data":1,"prerenderedAt":574},["ShallowReactive",2],{"guide-galileo-void-ticket":3,"related-\u002Fblog\u002Fgalileo-mcp-claude-chatgpt-travelport":52,"mdc--vref00-key":59},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":22,"body":23,"related":24},"after-sales.void","void-ticket","How do I void a ticket in Galileo?","Display the e-ticket with *HTE, check that every coupon is OPEN and that it was issued today (BSP), then enter TRV\u002F2201234500012. *HTE then shows VOID. A void does not cancel the flights: cancel them with XI, add R.P and end with ER.","Void (cancel) an e-ticket issued today","basic",[11,12,13,14,15,16,17,18,19,20,21],"*","*R","*HTE","*TE","TRV","TRVE","*DH","XI","X","R.","ER",false,"## When\nA ticket issued **today** has to disappear — the client dropped the trip, or the ticket is wrong\n(name, date, fare, passenger type). A void cancels the sale itself, as if it had never been made.\n\n## Check first\n- **Is it still the day of issue?** On BSP a void is possible only on that day. From tomorrow it is\n  a refund ([Full refund of an unused e-ticket](\u002Fgalileo-guide\u002Frefund-ticket)).\n- **Are all coupons `OPEN`?** A void needs every coupon open; one checked-in, flown or exchanged\n  coupon blocks it.\n- **How many documents?** One e-ticket per passenger, and paid seats or bags sit on their own EMDs.\n  Each document is voided separately.\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `*K7P2QX` (or `*R` if it is already open) | Retrieves the booking file. | The ticket display reads from it. |\n| 2 | `*HTE` · `*TE2` (second ticket of a list) | Shows the e-ticket. | Confirm number, issue date today, every coupon `OPEN`. |\n| 3 | `TRV\u002F2201234500012` | Voids that e-ticket by its 13-digit number. | The void itself — one ticket per entry, so repeat per passenger. |\n| 4 | `*HTE` | Shows the ticket again. | The coupons must now read `VOID`. |\n| 5a | Client not travelling: `XI` (or `X2` for one segment), `R.P`, `ER` | Cancels the flights, adds the received field, saves. | **A void kills the ticket, not the booking.** The seats stay booked until you cancel them. |\n| 5b | Wrong ticket: keep the segments, correct the error, quote again and reissue | Replaces the ticket. | See [Issue e-tickets with TKP](\u002Fgalileo-guide\u002Fissue-ticket-tkp). |\n\nSmartpoint: Smartpoint Assisted Ticketing → Ticket Void, or type `#VOID`.\n\n## Check it worked\n- `*HTE`: every coupon shows `VOID`.\n- `*DH`: the document history lists the void against the ticket.\n\n## Traps\n- **A reissued ticket is voided with `TRVE\u002F`** + the new ticket number, and only on the day of the\n  reissue (BSP and ARC alike), if the airline supports it. The old ticket then goes back from\n  `EXCH` to `OPEN`.\n- **ARC (US) only:** voids run until 23:59 agency time on the next business day, and\n  `TRV\u002F` + ticket + `\u002F` + issue date voids one from an earlier day. Neither applies to BSP agencies.\n- Several tickets from the **same filed fare** can go in one entry as a range from the sales report:\n  `TRV\u002F2201234500012-014`.\n- **EMDs are separate documents** with their own void. If the seats or bags paid on them go too,\n  void those EMDs as well ([Void an EMD](\u002Fgalileo-guide\u002Fvoid-emd)).\n- Cancelling the segments does not void anything. Without the `TRV` entry the ticket stays sold.",[25,28,31,34,37,40,43,46,49],{"slug":26,"question":27},"void-refund-or-reissue","Void, refund or reissue in Galileo: which one?",{"slug":29,"question":30},"refund-ticket","How do I refund an unused ticket in Galileo?",{"slug":32,"question":33},"display-eticket","How do I display an e-ticket in Galileo?",{"slug":35,"question":36},"eticket-coupon-statuses","What do e-ticket coupon statuses mean in Galileo?",{"slug":38,"question":39},"ticket-document-history","How do I see a ticket's document history in Galileo?",{"slug":41,"question":42},"sales-report-tins","How do I see the daily sales report (TINS) in Galileo?",{"slug":44,"question":45},"void-emd","How do I void an EMD in Galileo?",{"slug":47,"question":48},"cancel-pnr","How do I cancel a PNR in Galileo?",{"slug":50,"question":51},"issue-ticket-tkp","How do I issue a ticket in Galileo (TKP)?",[53],{"path":54,"title":55,"description":56,"date":57,"image":58,"imageAlt":58,"draft":22},"\u002Fblog\u002Fgalileo-mcp-claude-chatgpt-travelport","Galileo MCP: connect Claude and ChatGPT to Travelport+","A Galileo MCP server lets Claude or ChatGPT search and price Travelport+ flights with your agency's own fares. What it does, what you need, how to connect.","2026-10-16",null,{"data":60,"body":61},{},{"type":62,"children":63},"root",[64,73,87,93,146,152,414,426,432,461,467],{"type":65,"tag":66,"props":67,"children":69},"element","h2",{"id":68},"when",[70],{"type":71,"value":72},"text","When",{"type":65,"tag":74,"props":75,"children":76},"p",{},[77,79,85],{"type":71,"value":78},"A ticket issued ",{"type":65,"tag":80,"props":81,"children":82},"strong",{},[83],{"type":71,"value":84},"today",{"type":71,"value":86}," has to disappear — the client dropped the trip, or the ticket is wrong\n(name, date, fare, passenger type). A void cancels the sale itself, as if it had never been made.",{"type":65,"tag":66,"props":88,"children":90},{"id":89},"check-first",[91],{"type":71,"value":92},"Check first",{"type":65,"tag":94,"props":95,"children":96},"ul",{},[97,117,136],{"type":65,"tag":98,"props":99,"children":100},"li",{},[101,106,108,115],{"type":65,"tag":80,"props":102,"children":103},{},[104],{"type":71,"value":105},"Is it still the day of issue?",{"type":71,"value":107}," On BSP a void is possible only on that day. From tomorrow it is\na refund (",{"type":65,"tag":109,"props":110,"children":112},"a",{"href":111},"\u002Fgalileo-guide\u002Frefund-ticket",[113],{"type":71,"value":114},"Full refund of an unused e-ticket",{"type":71,"value":116},").",{"type":65,"tag":98,"props":118,"children":119},{},[120,134],{"type":65,"tag":80,"props":121,"children":122},{},[123,125,132],{"type":71,"value":124},"Are all coupons ",{"type":65,"tag":126,"props":127,"children":129},"code",{"className":128},[],[130],{"type":71,"value":131},"OPEN",{"type":71,"value":133},"?",{"type":71,"value":135}," A void needs every coupon open; one checked-in, flown or exchanged\ncoupon blocks it.",{"type":65,"tag":98,"props":137,"children":138},{},[139,144],{"type":65,"tag":80,"props":140,"children":141},{},[142],{"type":71,"value":143},"How many documents?",{"type":71,"value":145}," One e-ticket per passenger, and paid seats or bags sit on their own EMDs.\nEach document is voided 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