[{"data":1,"prerenderedAt":452},["ShallowReactive",2],{"guide-galileo-what-are-queues":3,"related-\u002Fblog\u002Fgalileo-mcp-claude-chatgpt-travelport":38,"mdc--4g0aka-key":45},{"id":4,"slug":5,"question":6,"answer":7,"title":8,"level":9,"entries":10,"verified":17,"body":18,"related":19},"queues.what-are-queues","what-are-queues","What are queues in Galileo?","Queues are the electronic in-trays of a PCC: 100 numbered queues plus UTC and LMT, where airlines and agents leave booking files. QCA counts them, Q\u002F22 signs in, QR removes a file, I leaves it for later and QX signs out.","What queues are and how a Galileo office uses them","basic",[11,12,13,14,15,16],"QCA","Q\u002F","I","QR","QX","QEB",false,"## When\nQueues are the office's electronic in-trays: lists of booking files waiting for someone to act.\nAirlines and Galileo drop booking files there (a schedule change, a waitlist that cleared, a ticketing\ndeadline), and agents put files there for colleagues or for a follow-up on a set date.\n\nHow they are organised:\n- Every **PCC** has its own queues: **100 numbered queues (0-99)** plus two extra ones, UTC (unable\n  to contact) and LMT (left message to call back).\n- Queues 0 to 25 have **fixed jobs** ([Pre-assigned queues — what lands on queues 0 to 25](\u002Fgalileo-guide\u002Fqueue-numbers)); 26 to 99 are free for the office.\n- A queue can be split into **categories** (a two-character code) and **date ranges** (`D1`, `D2` …),\n  so one queue can hold several sorted piles ([Queue titles, categories and date ranges — set up and switch on](\u002Fgalileo-guide\u002Fqueue-categories)).\n\n## Check first\n- Agree in the office who works which queue, and how often. A queue nobody reads is where\n  schedule changes get missed.\n\n## Steps\n| # | Entry | What it does | Why |\n|---|---|---|---|\n| 1 | `QCA` | Counts the booking files on all queues of your PCC. | See where work is waiting. |\n| 2 | `Q\u002F22` | Signs in to queue 22; its first booking file opens. | Work starts at the top of the pile. |\n| 3 | `I` | Ignores this booking file and moves on; it goes back to the bottom of the queue. | Leave it for later. |\n| 4 | `QR` | Takes the open booking file off the queue and shows the next. | It is done. |\n| 5 | `QX` | Signs out of the queue. | Finish the session. |\n| 6 | `QEB\u002F41` | Places the open booking file on queue 41 (and ends it). | Hand it to a colleague or a follow-up queue. |\n\n## Check it worked\n`QCA` again: the count of the queue you worked has gone down.\n\n## Traps\n- **Inside a queue, some entries behave differently.** Ending with `QXE` removes the file from the\n  queue; `QXI` leaves it there. See [Work a queue — sign in, act, remove, sign out](\u002Fgalileo-guide\u002Fwork-a-queue).\n- Some queue entries (emptying a whole queue, changing titles, switching queues on or off) are kept\n  for second-level users.\n- A booking file can sit on several queues at once — `QW` shows which.",[20,23,26,29,32,35],{"slug":21,"question":22},"queue-numbers","What do the Galileo queue numbers mean?",{"slug":24,"question":25},"queue-count","How do I count queues in Galileo?",{"slug":27,"question":28},"work-a-queue","How do I work a queue in Galileo?",{"slug":30,"question":31},"place-pnr-on-queue","How do I put a PNR on a queue in Galileo (QEB)?",{"slug":33,"question":34},"schedule-change-queue","How do I handle a schedule change in Galileo?",{"slug":36,"question":37},"queue-categories","How do I set up queue categories in Galileo?",[39],{"path":40,"title":41,"description":42,"date":43,"image":44,"imageAlt":44,"draft":17},"\u002Fblog\u002Fgalileo-mcp-claude-chatgpt-travelport","Galileo MCP: connect Claude and ChatGPT to Travelport+","A Galileo MCP server lets Claude or ChatGPT search and price Travelport+ flights with your agency's own fares. What it does, what you need, how to connect.","2026-10-16",null,{"data":46,"body":47},{},{"type":48,"children":49},"root",[50,59,65,70,159,165,173,179,375,381,391,397],{"type":51,"tag":52,"props":53,"children":55},"element","h2",{"id":54},"when",[56],{"type":57,"value":58},"text","When",{"type":51,"tag":60,"props":61,"children":62},"p",{},[63],{"type":57,"value":64},"Queues are the office's electronic in-trays: lists of booking files waiting for someone to act.\nAirlines and Galileo drop booking files there (a schedule change, a waitlist that cleared, a ticketing\ndeadline), and agents put files there for colleagues or for a follow-up on a set date.",{"type":51,"tag":60,"props":66,"children":67},{},[68],{"type":57,"value":69},"How they are organised:",{"type":51,"tag":71,"props":72,"children":73},"ul",{},[74,95,116],{"type":51,"tag":75,"props":76,"children":77},"li",{},[78,80,86,88,93],{"type":57,"value":79},"Every ",{"type":51,"tag":81,"props":82,"children":83},"strong",{},[84],{"type":57,"value":85},"PCC",{"type":57,"value":87}," has its own queues: ",{"type":51,"tag":81,"props":89,"children":90},{},[91],{"type":57,"value":92},"100 numbered queues (0-99)",{"type":57,"value":94}," plus two extra ones, UTC (unable\nto contact) and LMT (left message to call back).",{"type":51,"tag":75,"props":96,"children":97},{},[98,100,105,107,114],{"type":57,"value":99},"Queues 0 to 25 have ",{"type":51,"tag":81,"props":101,"children":102},{},[103],{"type":57,"value":104},"fixed jobs",{"type":57,"value":106}," (",{"type":51,"tag":108,"props":109,"children":111},"a",{"href":110},"\u002Fgalileo-guide\u002Fqueue-numbers",[112],{"type":57,"value":113},"Pre-assigned queues — what lands on queues 0 to 25",{"type":57,"value":115},"); 26 to 99 are free for the office.",{"type":51,"tag":75,"props":117,"children":118},{},[119,121,126,128,133,134,141,143,149,151,157],{"type":57,"value":120},"A queue can be split into ",{"type":51,"tag":81,"props":122,"children":123},{},[124],{"type":57,"value":125},"categories",{"type":57,"value":127}," (a two-character code) and ",{"type":51,"tag":81,"props":129,"children":130},{},[131],{"type":57,"value":132},"date ranges",{"type":57,"value":106},{"type":51,"tag":135,"props":136,"children":138},"code",{"className":137},[],[139],{"type":57,"value":140},"D1",{"type":57,"value":142},", ",{"type":51,"tag":135,"props":144,"children":146},{"className":145},[],[147],{"type":57,"value":148},"D2",{"type":57,"value":150}," …),\nso one queue can hold several sorted piles (",{"type":51,"tag":108,"props":152,"children":154},{"href":153},"\u002Fgalileo-guide\u002Fqueue-categories",[155],{"type":57,"value":156},"Queue titles, categories and date ranges — set up and switch on",{"type":57,"value":158},").",{"type":51,"tag":52,"props":160,"children":162},{"id":161},"check-first",[163],{"type":57,"value":164},"Check first",{"type":51,"tag":71,"props":166,"children":167},{},[168],{"type":51,"tag":75,"props":169,"children":170},{},[171],{"type":57,"value":172},"Agree in the office who works which queue, and how often. 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