How do I cancel a refund in Amadeus?

On the same day, find the refund in TJQ and cancel it like a void: TRDC/L3 for FA line 3 of the PNR, TRDC/3 for report item 3. The sales report then shows a cancelled refund and TWD no longer shows R. Later, ask the airline.

Unofficial guide, written with AI

GateRoam's own guide, written in our own words with the help of AI tools. It is not official Amadeus documentation and has not been reviewed or approved by Amadeus. It can contain mistakes: try every entry in the Amadeus training office first, or check Amadeus's own help, before you use it on a live booking.

When

A refund was processed by mistake (wrong ticket, wrong amount) and you want to cancel it — the same way a sale is voided.

Steps

#	Entry	What it does	Why
1	`TJQ`	Today's report with the refund item.	Find it.
2	`TRDC/L3`	Cancels the refund on FA/FH line 3 of the PNR.	From the booking.
3	`TRDC/3` · `TRDC/TK-1234567890`	From report item 3 · by document number.	Other ways.
4	`TJQ` · `TWD`	The item shows as a cancelled refund; coupons back.	Check.

Check it worked

The sales report shows the refund cancelled (type RFNX); TWD no longer shows R.

Traps

Like a void, this works while the document is still in the current sales report; later ask the airline.
TRDC/…/SR variants do not update coupon statuses and are market-specific — avoid.

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