Free Galileo GDS training for travel agents
140 short answers to what agents ask in Travelport+ (Galileo) and Smartpoint, each with the entries step by step, plus a printable cheat sheet and free PDFs. They are GateRoam's Galileo guide, open to everyone, no signup.
Unofficial guide, written with AI
GateRoam's own guide, written in our own words with the help of AI tools. It is not official Travelport documentation and has not been reviewed or approved by Travelport. It can contain mistakes: try every entry in a Travelport+ training PCC first, or check Travelport's own help, before you use it on a live booking. GateRoam is independent and not affiliated with or endorsed by Travelport. Travelport, Travelport+ and Galileo are trademarks of Travelport.
140 answers
Basics
Basics as a PDF- How do I practise safely in Galileo?
- How do I sign in and out of Galileo (SON, SOF)?
- What do the Smartpoint menus do in Galileo?
- How do work areas A to E work in Galileo?
- How do I find help for an entry in Galileo?
- What do @ * + # and )> mean in Galileo?
- How do I scroll and use shortcuts in Galileo?
- How do I encode and decode codes in Galileo?
- How do I check local time and count dates in Galileo?
- How do I print a PNR in Galileo?
- What do PNR, booking file and PCC mean in Galileo?
- What is a PCC and how do I emulate one in Galileo?
PNR (booking file)
PNR (booking file) as a PDF- What must a PNR (booking file) contain in Galileo?
- How do I create a PNR (booking file) in Galileo?
- How do I enter child and infant names in Galileo?
- How do I change a passenger name in Galileo?
- How do I add a phone number in Galileo?
- How do I add an email address in Galileo?
- How do I add a client address in Galileo?
- How do I set the ticketing field in Galileo?
- What is the received field (R.) in Galileo?
- How do I save or ignore a PNR in Galileo (ER, I)?
- How do I retrieve a PNR in Galileo?
- How do I display part of a PNR in Galileo?
- How do I list unticketed bookings in Galileo?
- How do I set a booking reminder in Galileo?
- How do I add itinerary remarks in Galileo?
- How do I add an internal note in Galileo?
- How do I send a message to an airline in Galileo?
- How do I add an SSR in Galileo?
- How do I add a manual SSR (CTCM, CTCE) in Galileo?
- How do I add an OSI in Galileo?
- How do I add passport data (SSR DOCS) in Galileo?
- How do I add a frequent flyer number in Galileo?
- How do I add a corporate ID in Galileo?
- How do I add a tour or transfer segment in Galileo?
- How do I split (divide) a PNR in Galileo?
- How do I claim an airline PNR in Galileo?
- How do I read PNR history in Galileo?
- How do I retrieve an old (past date) PNR in Galileo?
- How do I copy (clone) a PNR in Galileo?
- How do I cancel a PNR in Galileo?
- What do HK, KK, HL, UC and TK mean in Galileo?
- How do I email the itinerary in Galileo?
Availability and selling
Availability and selling as a PDF- How do I check flight availability in Galileo?
- How do I filter availability by airline or stops in Galileo?
- Basic or Direct availability sort in Galileo: which one?
- How do I change an availability display in Galileo?
- How do I see a flight timetable in Galileo?
- How do I see flight details and stops in Galileo?
- How do I sell seats from availability in Galileo?
- How do I sell a flight without availability in Galileo?
- How do I waitlist a flight in Galileo?
- How do I cancel or change a flight segment in Galileo?
- How do I check the minimum connecting time in Galileo?
Fares and pricing
Fares and pricing as a PDF- How do I display fares for a route in Galileo (FD)?
- How do I filter a fare display in Galileo?
- How do I read fare rules in Galileo (FN, FQN)?
- How do I fare quote (price) a PNR in Galileo (FQ)?
- How do I price only some segments or passengers in Galileo?
- How do I quote a fare with baggage in Galileo?
- How do I price a child or infant in Galileo?
- How do I find the lowest fare and rebook in Galileo?
- How do I quote private or net fares in Galileo?
- How do I use fare shopping (FS) in Galileo?
- How do I find cheaper flights for a booking in Galileo?
- How do I see or exempt taxes in Galileo?
- How do I convert currency and NUC in Galileo?
- How do I check mileage and routing in Galileo?
- How do I count advance purchase dates in Galileo?
- How do I price a trip that is not booked in Galileo?
- How do I price a booking on a past date in Galileo?
- How do I book an extra bag or paid service in Galileo?
- How do I book a direct payment carrier in Galileo?
Filed fares
Filed fares as a PDF- What is a filed fare in Galileo?
- How do I display filed fares in Galileo?
- How do I store a fare in a Galileo PNR?
- How do I cancel a filed fare in Galileo?
- How do I change or restore a filed fare in Galileo?
- How do I build a manual fare in Galileo?
- How do several filed fares work in Galileo?
- What do filed fare guarantee codes mean in Galileo?
Ticketing
Ticketing as a PDF- What must be in a Galileo booking before TKP?
- How do I add a form of payment in Galileo?
- What are ticket modifiers (TMU) in Galileo?
- How do I check and set commission in Galileo?
- How do I issue a ticket in Galileo (TKP)?
- What is Smartpoint Assisted Ticketing in Galileo?
- What does NO LINKAGE mean in Galileo?
- How do I display an e-ticket in Galileo?
- How do I add a ticket number issued elsewhere in Galileo?
- What do e-ticket coupon statuses mean in Galileo?
- How do I see a ticket's document history in Galileo?
- How do I print an itinerary or receipt in Galileo?
- How do I see the daily sales report (TINS) in Galileo?
- How do I charge a service fee (TASF) in Galileo?
- How do I add FOID in Galileo?
- How do I issue an open ticket in Galileo?
- What do I do when the ticket printer fails in Galileo?
- How do I check interline agreements in Galileo?
- How do I manage ticketing time limits in Galileo?
After-sales
After-sales as a PDF- Void, refund or reissue in Galileo: which one?
- How do I void a ticket in Galileo?
- How do I revalidate a ticket in Galileo?
- How do I reissue (even exchange) a ticket in Galileo?
- How do I reissue with a fare difference in Galileo?
- What if the new fare is lower in a Galileo exchange?
- How do I refund an unused ticket in Galileo?
- How do I make a partial refund in Galileo?
- How do I reissue after a schedule change in Galileo?
EMD
EMD as a PDFSeats and services
Seats and services as a PDFQueues
Queues as a PDF- What are queues in Galileo?
- What do the Galileo queue numbers mean?
- How do I count queues in Galileo?
- How do I work a queue in Galileo?
- How do I put a PNR on a queue in Galileo (QEB)?
- How do I move or forward a queue in Galileo?
- How do I handle a schedule change in Galileo?
- How do booking file instructions work in Galileo?
- How do I set up queue categories in Galileo?
- How do I see queue activity in Galileo?
- How do I print or sort a queue in Galileo?
Troubleshooting
Troubleshooting as a PDFNDC (reference)
NDC (reference) as a PDFAsk your AI assistant instead
Inside GateRoam your AI assistant reads this whole guide and answers in your own words, step by step, in Claude or ChatGPT. Free during early access, no Travelport keys needed. With your agency's Travelport access connected, it also searches and prices flights in Travelport+.