Free Amadeus training for travel agents
192 short answers to what agents ask in Amadeus Selling Platform Connect, each with the entries step by step, plus a printable cheat sheet. They are GateRoam's Amadeus guide, open to everyone, no signup.
Unofficial guide, written with AI
GateRoam's own guide, written in our own words with the help of AI tools. It is not official Amadeus documentation and has not been reviewed or approved by Amadeus. It can contain mistakes: try every entry in the Amadeus training office first, or check Amadeus's own help, before you use it on a live booking.
192 answers
Basics
Your first entries
- How do I encode and decode codes in Amadeus?
- Cryptic or graphic in Amadeus: what is the difference?
- How do I calculate dates and times in Amadeus?
- How do I find help pages in Amadeus (HE and GG)?
- How do I find my office ID in Amadeus?
- Is an Amadeus booking file the same as a PNR?
- How do I scroll a display and recall entries in Amadeus?
- How do I sign in and out of Amadeus?
- How do I practise in the Amadeus training environment?
- How do I use work areas and remote offices in Amadeus?
- How do I create or delete an agent sign in Amadeus?
PNR
Build a PNR
- How do I create a PNR in Amadeus?
- How do I split a PNR in Amadeus?
- How do I cancel a flight or a booking in Amadeus?
- How do I enter adult, child and infant names in Amadeus?
- How do I retrieve a PNR in Amadeus?
- How do I change a passenger name in Amadeus?
- How do I add passport details (SSR DOCS) in Amadeus?
- How do I add a meal or other SSR in Amadeus?
- What do Amadeus segment status codes mean?
- What must an Amadeus PNR contain?
- How do I add a hotel, car or memo segment in Amadeus?
- How do I change an element of an Amadeus PNR?
- How do I add phone and email contacts in Amadeus?
- How do I copy a PNR in Amadeus?
- How do I save or ignore a PNR in Amadeus (ER, ET, IG)?
- How do I add FK, keyword and accounting elements in Amadeus?
- How do I add a FOID (SSR FOID) in Amadeus?
- How do I add a frequent flyer number in Amadeus?
- How do I make a group booking in Amadeus?
- How do I see the history of a PNR in Amadeus (RH)?
- How do I list PNRs by flight or office in Amadeus?
- How do I add a billing or mailing address in Amadeus?
- How do I add several PNR elements in one Amadeus entry?
- What is the difference between OSI and SSR in Amadeus?
- How do I display only part of a PNR in Amadeus?
- How do I add passive, ghost or ARNK segments in Amadeus?
- How do I reconfirm or cancel an outside booking in Amadeus?
- How do I add an MCO or excess baggage element in Amadeus?
- How do I email an itinerary from Amadeus?
- How do I retrieve a purged PNR in Amadeus?
- How do I rebook a flight in Amadeus (SB)?
- What is the received from (RF) element in Amadeus?
- How do I add remarks to a PNR in Amadeus?
- How do I share or transfer a PNR to another Amadeus office?
- What are TKTL, TKOK and TKXL in Amadeus?
Availability and selling
- How do I read an Amadeus availability display (AN)?
- How do I search by price with Amadeus All Fares?
- How do I filter an Amadeus availability display?
- How do I change an availability display in Amadeus?
- Why do I see different flights or seats in Amadeus?
- How do I check minimum connecting time in Amadeus (DM)?
- How do I use Direct Access to an airline in Amadeus?
- How do I see flight details in Amadeus (DO)?
- How do I sell a flight without availability in Amadeus?
- How do I rebuild a trip from a picture in Amadeus?
- What are married segments in Amadeus?
- How do I sell from negotiated space in Amadeus?
- How do I check what an airline supports in Amadeus (GG PCA)?
- How do I sell seats from availability in Amadeus?
- What is the difference between SN and AN in Amadeus?
- How do I see which days a flight operates in Amadeus (TN)?
- How do I waitlist a flight in Amadeus?
Fares and pricing
- How do I price a PNR and store the fare in Amadeus?
- How do I rebook to the lowest fare in Amadeus (FXB)?
- How do I read fare rules in Amadeus (FQN)?
- How do I display fares on a route in Amadeus (FQD)?
- How do I sell extra bags, seats or meals in Amadeus (FXK)?
- How do I price negotiated or corporate fares in Amadeus?
- How do I convert currencies in Amadeus (FQC)?
- How do I read a fare calculation in Amadeus (FQH, FQQ)?
- How do I filter fares by conditions in Amadeus?
- How do I add a fare discount element (FD) in Amadeus?
- How do I see and price fare families in Amadeus?
- How do I filter an Amadeus fare display (FQD)?
- How do I price a route without a PNR in Amadeus (FQP)?
- How do I choose between fares in Amadeus (FXT)?
- How do I price a PNR without storing it in Amadeus (FXX)?
- How do I price a fare on a past date in Amadeus?
- How do I price an itinerary in the graphic Amadeus screen?
- How do I check for lower fares in Amadeus (FXA)?
- How do I use Master Pricer (FXD) in Amadeus?
- How do I see mini rules in Amadeus (FWR)?
- What are OB fees in Amadeus?
- How do I save and send fare offers in Amadeus (OFS)?
- How do I price children, infants and youth in Amadeus?
- Why does a routing price higher in Amadeus?
- How do I price part of a trip or force a fare in Amadeus?
- How do I display or exempt taxes in Amadeus?
- How do I check excess baggage charges in Amadeus (FQX)?
- How do I upsell to a better fare in Amadeus (FXY)?
TST
- What is a TST in Amadeus?
- How do I make a TST confidential in Amadeus?
- How do I delete a TST in Amadeus (TTE)?
- How do I display a TST and its history in Amadeus?
- How do I change fields in a TST in Amadeus (TTK)?
- How do I build a TST by hand in Amadeus (TTC)?
- How do I modify a TST in the graphic Amadeus screen?
- How do I split or add passengers to a TST in Amadeus?
- How do I update a TST after a PNR change in Amadeus?
Ticketing
From fare to ticket
- How do I issue a ticket in Amadeus (TTP)?
- How do ticketing time limits work in Amadeus?
- How do I display an e-ticket in Amadeus (TWD)?
- How do I link an existing e-ticket to a PNR in Amadeus?
- What should I check before issuing a ticket in Amadeus?
- How do I add commission (FM) in Amadeus?
- What do Amadeus e-ticket coupon statuses mean?
- How do I get a card approval before issuing in Amadeus?
- How do I add an endorsement (FE) in Amadeus?
- How do I see the history of an e-ticket in Amadeus (TWH)?
- How do I add a form of payment (FP) in Amadeus?
- How do I issue IT or BT tour tickets in Amadeus?
- How do I send the e-ticket receipt in Amadeus (ITR)?
- How do I issue a ticket with a manual fare in Amadeus?
- How do I record a ticket number issued elsewhere in Amadeus?
- How do I issue a net remit ticket in Amadeus?
- What is the Sales section of an Amadeus booking file?
- How do I see the daily sales report in Amadeus (TJQ)?
- What do TKTT, CANX and RFND mean in Amadeus?
- How do I register a manual ticket in Amadeus (TRMD)?
- How do I find unused e-tickets in Amadeus (UTR)?
- How do I pay with a virtual card in Amadeus (VCN)?
- How do I check printers and the print queue in Amadeus?
- How do I resend a back-office record in Amadeus (AIR)?
- How do I issue a travel agent service fee (TASF) in Amadeus?
- How do I issue a ticket without a PNR in Amadeus (TY)?
- How do I add a tour code (FT) in Amadeus?
- How do I set the validating carrier in Amadeus (FV)?
After-sales
Void, refund, revalidate or reissue?
- How do I void a ticket in Amadeus?
- Void, refund or reissue in Amadeus: which one?
- How do I refund a ticket in Amadeus?
- How do I reissue (exchange) a ticket in Amadeus?
- How do I revalidate a ticket in Amadeus?
- How do I reissue after a schedule change in Amadeus (FXI)?
- How do I collect an airline change fee on an EMD in Amadeus?
- How do I exchange a ticket when the TST is gone in Amadeus?
- How do I exchange a net remit ticket in Amadeus?
- How do I do a manual exchange with a collection in Amadeus?
- How do I do an even manual exchange in Amadeus?
- How do I exchange tickets for mixed passengers in Amadeus?
- How do I update the TST for a manual exchange in Amadeus?
- How do I add the FO element for an exchange in Amadeus?
- How do I refund a ticket through ATC in Amadeus?
- How do I cancel a refund in Amadeus?
- How do I make a manual refund in Amadeus?
- How do I refund several e-tickets at once in Amadeus?
- How do I make a partial refund in Amadeus?
- What refund types are there in Amadeus?
- How do I correct an invoiced sales item in Amadeus?
- How do I void tickets from the sales report in Amadeus?
EMD
Sell a bag or a seat on an EMD
- What is an EMD in Amadeus?
- How do I resend an EMD receipt in Amadeus (EMR)?
- How do I issue a change fee EMD (PENF) in Amadeus?
- How do I display an EMD in Amadeus (EWD)?
- How do I see which EMD services an airline sells in Amadeus?
- How do I issue an EMD in Amadeus (TTM)?
- How do I refund an EMD in Amadeus?
- How do I reissue (exchange) an EMD in Amadeus?
- How do I issue a paid seat EMD in Amadeus?
- Should an EMD service be an SSR or SVC in Amadeus?
- How do I display or delete a TSM in Amadeus?
- How do I price or create a TSM by hand in Amadeus?
- What is a TSM in Amadeus?
- How do I void an EMD in Amadeus?
Seats and services
Queues
The daily queue routine
- How do I work a queue in Amadeus?
- How do I count the queues in Amadeus (QT)?
- How do I work queues in the graphic Amadeus screen?
- How do I read and send queue messages in Amadeus?
- How do I put a PNR on a queue in Amadeus (QE)?
- How do I see upcoming ticketing deadlines in Amadeus?
- How do I move or print queue items in Amadeus?
- How do I set up queues and nicknames in Amadeus?
- How do I list the PNRs in a queue in Amadeus (QV)?
- How do I remove a PNR from a queue in Amadeus?
- How do I handle a schedule change in Amadeus?
- What are queues in Amadeus?
Troubleshooting
When something fails
- How do I find an airline's own rules in Amadeus (GG AIR)?
- How do I check if an airline supports a function in Amadeus?
- What do common Amadeus error messages mean?
- How do I add Secure Flight data in Amadeus?
- How do I see what happened to one flight in Amadeus?
- How do I check visa and passport rules in Amadeus?
NDC (reference)
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