When
A question depends on one airline's policy: baggage, name changes, EMD services, ticketing deadlines, infants, pets, special meals, contact numbers.
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | GG AIR AIS | List of airlines that have their own information pages. | Does it have pages? |
| 2 | GG AIR LH | Lufthansa's pages (index). | Start here. |
| 3 | GG AIR LH JNB | The airline's information for one city. | Local offices, rules. |
| 4 | GG AIRAFBAGS;FR | A specific page in another language. | |
| 5 | GSL/fares/ | Searches text on the displayed page. | Find a word. |
| 6 | MD · MU · GP COR | Move within pages · to a page by keyword. | Navigate. |
| 7 | GG ASK NOREC LH | NoRec contacts for LH. | Booking disputes. |
| 8 | HE ETT LH | LH's e-ticket policy. | Ticketing rules. |
Other useful indexes: GG ALLIANCES · GG CODE (input/output codes) · GG PCA L INV
(airlines on Altéa inventory).
Traps
- Airline pages change often; read them on the day you need them.
- If the page and the fare rules disagree, the fare rules (
FQN) apply to the fare.