When
You do not know an entry's format, you need an airline's own rules (baggage, EMD, name changes, ticketing deadlines), or you want the office's notices.
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | HE NM (HE + a transaction code) | Help on that transaction, with all its options. | The format of any entry, straight from Amadeus. |
| 2 | HE/ | Help on the last entry you made. | Fastest way to understand an error you just got. |
| 3 | HE STEPS | Step-by-step instructions for common tasks. | Guided procedures. |
| 4 | HE PNR NAME | Help on a topic by keywords. | When you do not know the code. |
| 5 | GG AIR LH | The information pages of one airline (here Lufthansa). | Airline rules: bags, EMD, name changes, deadlines. |
| 6 | GG PCA LH | What Amadeus functions that airline supports. | Access level, e-ticket, seat map — see Checking what an airline supports (access, e-ticket, EMD, seat map). |
| 7 | GG AIS · GG A | Main topic list · index of information pages. | Browse when you do not know where to look. |
| 8 | GD | Your office briefing page. | Your office's notices, if the office keeps one. |
| 9 | GN | Information pages updated today and yesterday. | What changed recently. |
| 10 | RE · RE2 | Recalls your last entry · the one before. | Correct and resend a long entry without retyping. |
Move through a long page with MD / MU / MT / MB (see Moving through a display and recalling entries). GG AIR LH JNB
gives the airline's page for one city; GG APT NCE an airport; GG COU IE a country.
Outside the terminal: Amadeus Service Hub (servicehub.amadeus.com) has a searchable list of cryptic entries.
Check it worked
The help page opens on the transaction or topic you asked for.
Traps
- Some entries are market-specific or airline-specific — Amadeus marks them so. When a help page says market-specific, check it applies to your market before relying on it.
- Airline information pages are written by the airline and change without notice; read them on the day you need them, do not rely on last month's memory.