How do I use Direct Access to an airline in Amadeus?

GG PCA UA shows whether the airline offers Direct Access. ACL2 opens line 2 of your AN in the airline's own system; sell from it within three minutes (SS1Y21). Such a booking goes as LK and the airline must honour it.
Unofficial guide, written with AI
GateRoam's own guide, written in our own words with the help of AI tools. It is not official Amadeus documentation and has not been reviewed or approved by Amadeus. It can contain mistakes: try every entry in the Amadeus training office first, or check Amadeus's own help, before you use it on a live booking.

When

The Amadeus display and the airline seem to disagree about seats, or you need the airline's live availability, seat map or record directly.

Steps

#EntryWhat it doesWhy
1GG PCA UAShows whether the airline supports Direct Access and for what (AVL, SCH, PNR, FAR, FLI, SMP).Not every airline offers it.
2ACL2Switches line 2 of your AN display to the airline's Direct Access display.Live view; flight lines start at 21.
31UAAD30NOVLAXMIADirect Access availability, long entry.Same, without an AN first.
4SS1Y21Sells from the Direct Access display (line 21).Booking the airline has confirmed live.
51UARTABC123Displays the airline's own PNR by its locator.See what the airline has.
6HEDIRUAHelp on that airline's Direct Access entries.Formats differ per airline.

Graphic: click Airline direct access on a flight in the availability display.

Why it matters

A Direct Access booking goes to the airline as LK and must be honoured — the airline cannot reject it.

Traps

  • You have three minutes to sell from a Direct Access display; then "REQUEST NEW AVAILABILITY".
  • "PLEASE USE ANYY FOR REQUESTS OF YY DISPLAYS": the airline has Full Access and switched Direct Access off — use the normal AN.
  • "APPLICATION DISABLED" / "LOST RESPONSE - RETRY": the airline's system is down or slow — retry later.

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