When
The automated refund cannot fill the record (old ticket, airline-authorised refund, unusual case) and the refund must be built by hand with the airline's authorisation.
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | TRF125-1234567890 | Creates the refund record for the ticket. | Shell to fill. |
| 2 | TRFU/NMNOVAK JANEZ MR | Passenger name (no /). | |
| 3 | TRFU/I01APR25 | Date of first issue. | |
| 4 | TRFU/D1DG3 · TRFU/D1C34 | Check digit · coupons to refund for document 1. | |
| 5 | TRFU/TKTY · TRFU/SI | Document type · international sale. | |
| 6 | TRFU/F1350.00 · TRFU/U500.00 | Fare paid · fare used. | |
| 7 | TRFT, then TRFU/TA10.00GB/TA2.50YQ | Refundable taxes (break down XT). | |
| 8 | TRFU/FM1 · TRFU/CP50P | Commission · penalty. | |
| 9 | TRFU/FP1CASH · TRFU/FPA1700.00 | Form of payment and amount. | How the refund goes back. |
| 10 | TRFU/AA… · TRFU/RM… | Airline authority · remark. | Proof of authorisation. |
| 11 | TRFP | Processes. |
Traps
- A manual refund is checked by the airline later; wrong amounts return as debit memos.
- Keep the airline's authorisation in the booking (remark with the authority code).