When
Part of the ticket was flown, only taxes are refundable (non-refundable fare), or a penalty and a "fare used" must be entered before the refund is processed.
Steps
| # | Entry | What it does | Why |
|---|---|---|---|
| 1 | TWD | Which coupons are used (F) and open (O). | Only open coupons are refunded. |
| 2 | TRF/L6 (or TRF125-…) | Opens the refund record without processing. | Edit before processing. |
| 3 | TRFT | Shows the refundable taxes. | Which taxes come back. |
| 4 | TRFU/U500.00 | Fare used (value of the flown part). | Deducted from the fare paid. |
| 5 | TRFU/TX1-3 · TRFU/TU1-32.50 · TRFU/TA32.50YQ | Deletes used taxes · updates a tax · adds a tax. | Taxes of flown coupons are not refunded. |
| 6 | TRFU/CP50P · TRFU/CP100.00A | Cancellation penalty 50% · 100. | Per fare rules. |
| 7 | TRFU/RMFREE TEXT · TRFU/AA… | Remark · airline authority code. | When the airline authorised it. |
| 8 | TRF | Redisplays the record to check the refund total. | |
| 9 | TRFP | Processes the refund. | Final. |
| 10 | TRFIG | Ignores the refund record instead. | Abort. |
Tax-only refund in one step: TRF/L6/TAX.
Check it worked
TWD shows the refunded coupons R; the record shows the net refund.
Traps
- Carrier surcharges (YQ/YR) refund only if the airline's rules say so.
- Double-check fare used and taxes — your agency's records must carry exactly what BSP will credit.