When
An NDC booking needs seats or services, a new form of payment, or issuing.
Steps
- Seats and services: through the NDC seat map and NDC services catalogue; free service = Request, chargeable = Book and pay; possible before or after issue; not after the airline fee was calculated.
- Change the form of payment: Products → the NDC booking → Add NDC form of payment → delete old, add new → if a card needs OB fees: Save and reprice → Preview → Confirm and create TST.
- Issue and pay: Products → the flight → Issue and pay → form of payment (use the card used for the OB fee calculation; cardholder name, address, email as the airline requires) → Issue and pay. Tickets and EMDs appear in the booking file.
- E-ticket receipt: after issue or exchange only → Products → Send E-ticket.
Traps
- Payment is made directly in the NDC flow; how it reaches your agency's BSP statement depends on the airline and form of payment — check with accounting before the first NDC issue.