When
An NDC booking must change — before or after issue.
Steps (graphic only)
- Rebook (before issue): Products → NDC flight → Rebook → change itinerary → Search new flights → select → Rebook → Save (ER).
- Reprice: Reprice → promotion / corporate code or card BIN → Preview → Confirm and create TST → Save (ER).
- Cancel: save the PNR first → Cancel order → depending on the airline and the state: cancel (not issued), void, refund (refundable amount shown) or credit (retained for future use) → Cancel order.
- Split: Passenger and contact details → Split NDC order.
- Exchange: check coupons are unused → Products → Exchange → select segments (waiver code if the airline allows) → the airline's flow: fare-driven (search, several offers — specify the cabin or you may be downgraded) or schedule-driven (reprice one offer) → Verify and reissue → form of payment → Reissue.
Traps
- NDC void and refund are done in the graphic booking file only.
- NDC change notifications arrive in dedicated queue categories.