How do I refund an EMD in Amadeus?

For a refundable EMD issued before today: EWD/L5 checks it says refundable with status O, TRF/L5 opens the refund record, and after checking the amounts TRFP processes it. On the day of issue, void it instead.

Unofficial guide, written with AI

GateRoam's own guide, written in our own words with the help of AI tools. It is not official Amadeus documentation and has not been reviewed or approved by Amadeus. It can contain mistakes: try every entry in the Amadeus training office first, or check Amadeus's own help, before you use it on a live booking.

When

A refundable EMD issued before today is no longer used (a deposit, an unused refundable service).

Steps

#	Entry	What it does	Why
1	`EWD/L5` or `EWD/EMD105-1812200514`	Displays the EMD; check REFUNDABLE and status `O`.	Non-refundable EMDs cannot be refunded.
2	`TRF/L5` or `TRF105-1812200514/EMD`	Opens the refund record.
3	check fare paid, used, refund total, FP
4	`TRFP`	Processes.	"OK - REFUND PROCESSED".
5	`EWD` · `TJQ`	Coupon `R`; sales report shows `RFND`.	Check.

Graphic: E-Ticket and EMD → the EMD → Refund; types Basic, Full, Zero.

Traps

Same day: cancel instead (Voiding an EMD) — an EMD is not refunded on the day it was issued.
Non-refundable EMDs (most seats and bags) cannot be refunded by the agency.

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