How do I refund several e-tickets at once in Amadeus?

In the booking file open E-Ticket and EMD, click Refund, choose E-tickets and a refund type such as (ATC) Full, select the tickets and click Refund Now. This is for fully open tickets; a partly flown one needs its own record.

Unofficial guide, written with AI

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When

A family or group cancels and all their fully open tickets must be refunded together.

Steps

Booking file → E-Ticket and EMD → Refund.
Document type E-tickets.
Refund type: (Manual) Full, (Manual) No Report or (ATC) Full.
Select the e-tickets.
Refund Now.

For one ticket, or when you need to edit amounts: click the ticket number → Refund → Basic / Tax Only / ATC Basic → Continue to refund record → edit → Save changes → Process refund.

Check it worked

Each ticket shows as refunded in the E-Ticket and EMD section; TWD on each shows R.

Traps

Full refunds apply to fully open tickets only; partly flown ones need the record (Basic).
Multiple refunds are processed at once — check the selection before Refund Now.

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